December 2021 by Michele Handy
This was the 2nd time we've tried this location in 2 weeks. The burger was dry, flat, and looked like it had been sitting in the grill all afternoon. The fries were warm, but tasted old. The man that brought our food had his chin resting on the sack, breathing down onto the food. The first time, the food was the same quality. They did not make the requested substitutions on the sandwiches last time.
December 2021 by Isabella Gerling
Sonic is always delicious no matter if you're getting a burger, french fries or even just ice cream
December 2021 by Allison Lester
We ordered 2 garlic butter burgers, which are supposed to come with bacon. Neither mine nor my husband's burger had bacon on it. We were parked to eat, so I pushed the button and informed the waiter that we'd like to have some bacon to put on our sandwiches. The car hop brought one piece of bacon for 2 sandwiches. $16 for 2 burgers, small onion ring and a sweet tea....poor quality and no apologies ?
December 2021 by Tawna Noftzger
We go to sonic at least once a day, sometimes twice. I get a large Diet Coke with cherry, vanilla and extra ice. 8 times out of 10 I have less than an inch of ice in my cup, and 50% of the time I get no vanilla. I truly don’t understand what is so hard about this order. I go there specifically for the ice. Many times I have to ask for another cup of ice. This is so infuriating! Don’t give me the pat response. I have reported it to the franchise owner before. It made no difference.
December 2021 by Retha Stokes
Ordered a 3 piece chicken tender meal. Got home had onion rings and a piece of bread! No tenders! Ridiculous
December 2021 by Brandon Webb
Unfortunately I have to say that Sonic used to be one of my favorite fast foods here in Excelsior Springs, Mo. I can't say that as if now. I spent over $60.00 on dinner Friday night 11/26/2021 I didn't receive several things that I ordered. I live less than 4 miles away and after leaving sonics drive thru I went straight home. The fries were cold ,stale, old.. I didn't receive my corn dog I was missing a medium onion ring two large cokes and I asked and repeated it as well as the girl repeating it back to me I wanted plain cheese hamburgers although they were globbed in mustard, mayo and ketchup.I have called the store about six different times and not once got a call back. It's very upsetting and frustrating when prices are rising and the products are worst than ever!!I couldn't just jump back in my car and go back. I had 5 grandkids with me over the holiday and a mother in-law with dementia. My neighbor was kind enough to sit with her a hour why I ran a few errands and Sonic's was one of them..It would be great if a manger could call me back!
November 2021 by Sandra Carnahan Kincaid
without a DOUBT the WORST ever! In a small town like this, it's impossible not to know things about certain people. I can say first hand this manager is any employee's WORST NIGHTMARE.
October 2021 by jerad blocker
Stopped in after the 7th and 8th grade football game. Drive thru was busy. Wife order through the app at 8:05pm, pulled into stall 1 and waited u til 8:30 when the display changed to food was on it way. 5 minutes later the screen cleared and nothing had showed up. Pushed the call button talked to 2 different people about our order. Suddenly they could find it. Already paid for the food. Waited another 15 minutes for them to make it again. Finally recieved part of the order when we asked where the final piece was they had to run back in and make that. After all this we left the stall at 8:50pm. We have faster service at Applebee's on a busy night. One of the worse experience there in awhile.
October 2021 by William Fordyce
Great location, but come on Sonic, get the feature to add a tip when you use a card. Hoppin ain't easy
October 2021 by Jimmy Happy Smith
Great sandwiches and fries. Staff very nice. Good bargain
October 2021 by Nate Mendell
I WILL ALWAYS LOVE SONIC EXTRA LONG CHILLI CHEESE CONI'S!! AND THE BLASTS ARE TO DIE FOR!
September 2021 by Bridget Tilly
Good food alittle slow but not to bad
August 2021 by Nicholas Raines
Absolutely the wrong choice today. I had a choice between sonic and Chinese and I thought Sonic sounded great. The service was very slow which I did not really mind. I spent close to $50 dollars between my daughter her friend and myself. There drive through was not working and they actually had people taking the orders which I found spectacular. They could not accept cards only cash. I ordered 3 bacon double cheeseburgers, cheese bites, need slushees, and a soft pretzel. No sauce was included for the cheese bites and the pretzel. The burgers were OK at best. It really was a shame because as a kid my family and I had some great times with great food. But unfortunately we will not be back to the Sonic in Excelsior Springs.
August 2021 by Jan H
Kids who work here are top notch. Food is your average fast food fare.
July 2021 by john doe
I ordered some drinks through the mobile app. When I got my order I got the wrong size on one of the drinks. My recipt clearly said Large, payed for and everything. Yet when I came back and said I got the wrong size they said it was medium on the receipt when I had my mobile receipt right in front of me and it said large! I can’t believe even after showing the receipt i wasn’t refunded or even given the right size! Unbelievable!!!! I will not be coming back to this location!!