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September 2023 by steven martin
Horrible! Quoted$175 then 261.00 when purchased then would not take care of bad phone without a restock charge of $20WILL NEVER SHOP THIS STORE AGAIN!!!!!
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August 2023 by Cynthia Loflin
Fully staffed and ready to assist with customers..but damn theylook lonely reading their books just waiting for something to do.
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June 2023 by Bianca Coy
The gentlemen at Waterfest really talked T-Mobile up so we decided to stop by to try to switch our 3 phones and get home internet. There were 4 employees working, 3 sat on their own phone and the employee talking to us acted like she was annoyed that we were even there. Needless to say we stayed with AT&T.
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June 2023 by Al Bates
Great service by a great crew of professionals. Super helpful staff, great parking, nice clean orderly showroom. Mr.Daniel Delacruz knows the ins and outs of T-Mobile and got me an awesome service plan that better fits my budget.
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June 2023 by Krista Kennedy
Extremely knowledgeable staff and helpful.
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May 2023 by Lou Ann Miller (Dragonheart)
I have been trying to cancel my internet by phone for a week. Got nowhere. Went to the store in excelsior springs. In less than 10 min they had everything taken care of. Super friendly highly knowledgeable. I would recommend this store for any of your t mobile needs. They will take great care of you
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April 2023 by Melody
Had a lot of issues getting my tablet (a second line) to have internet outside of my home was a humongous hassle! took a month 1/2 & wasted trips, time at store.finally again went to the store they called Cust serv,, got fixed right away but in turn it ate up a lot of data due to hotspot, spent alot of money, I had gotten a new tablet because my other one wouldn't get internet at all the processor was broke? (They replaced it), but I bought another tablet at a box store wanted a little bigger screen to see better (on sale) employee said that your SIM card wouldn't fit! Said I should have bought one there so it would be sure it was compatible,,,, not rude (but short) with me granted I was frustrated because of all of the trips & money, and wasted time.
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March 2023 by Rachel Silkwood
My boyfriend and I came to this location after previously being at the Liberty location the same day. We came here because my boyfriend wanted to impulsively trade in his old IPhone 11. Daniel and Jeri were glad to assist us even though it was close to their closing time. It took a lot longer to get his new phone set up since we ran into a few unexpected issues. They went above and beyond to get those issues resolved! They even stayed a hour after closing time to make sure we left with everything in working order! I would highly suggest going to this location for wonderful customer service.
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November 2022 by Charmaine Oberfirst
The wifi service is bad. Always buffering.Right in the middle of watching a good movie it will buffer and not stop, I'm switching back to my previous provider because T-Mobile wifi is not worth the money. I have done everything they say to do when this happens and it doesn't help solve the problem. I would not recommend it to anyone. I give one star just for the effort.
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August 2022 by Mike Mynatt
Just got home internet Kaycee was so helpful!
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August 2022 by Krista Stovall
The only cellular provider that provides their customers with an experience that does not leave all up in your emotions and an empty wallet. Their products are cutting edge, cheap and well worth the time it takes...Wait!It didn't take anytime, unless you count the years my mother had tó wait for someone to think about offering low cost wifi in an no coverage area. Now that's connectivity!She was in and out in 10 minutes, true news! Their 5G wifi is phenomenal! I was getting WiFi out in her back yard about 1/2an a re away and it's so easy to hook up if you can plug a cord in you can be a T-Mobile Techie!!Thanks T-Mobile!!:
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July 2022 by Alexander Potter
Daniel was immensely helpful and went the extra mile that phone support would not assist with. Daniel, I massively appreciate your support in getting my home internet setup for me. You provided excellent service and customer care skills. I'll definitely be using this location in the future.
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July 2022 by Shannon Lee
Great people that work there. I have been a few times and they are always friendly
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May 2022 by marc hucke
Luzmaria was great very helpful the store people very helpful they spent a great deal of time with us and fixed our problems thank you for all your help
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February 2022 by Mike Weber
Girl that helped me was very nice and helpful