Walgreens is known for its helpful staff and convenience, making it a reliable choice for prescriptions and other items. Customers appreciate the assistance provided by employees like cashier Brenda, who goes the extra mile to help save money. The pharmacy team, including Lovejot, offers excellent support, especially for those needing special medication, and is noted for their polite service. Despite some confusion about its operating status, the Excelsior Springs location remains open and continues to serve the community effectively. Overall, Walgreens is recognized for its friendly and attentive service.
Walgreens doesn't believe in a proper amount of staffing. Until private equity firm is more interested in taking care of customers instead of investors, they will stop getting my business. I'm having my prescriptions transferred to a properly staffed pharmacy that is not owned by Sycamore Partners.
March 2026
The wait times in drive Thu during the evening are long and slow. Just very busy. I suggest going in at night when the crowds are gone. The nightshift pharmacist is very nice and friendly
November 2025
They do seem to be out of certain meds way too often. A major failure on management as other locations and Walmart always have them.
However, customer service is so great I can’t be mad even when they are. Prices are also better then Walmart, at-least for me.
