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January 2022 by Krika S.
The only reason they get 1 is because zero isn't an option. I have NEVER been treated and spoken to by a pharmacist and a pharmacist tech they way that these 2 imbeciles spoke to me. I was called a liar and was literally yelled at when they are the ones having the problem. I was told by my Dr and CVS and my insurance that the medication I was getting was in fact covered by my insurance. The only reason I went here is because CVS told me that they were having trouble getting the prescription. I have heard horror stories about this pharmacy staff but I thought , no they were just having a bad day. Boy was I wrong. If I was able to fire them they would have been filing unemployment today. I have spoken to corporate and although Carissa said she was the manager, the corporate offices said she was not. So with any luck Carissa's tyrannical behavior will be removed from this store one day soon. As for me and my house we will NEVER go to this store again and I will everyone I know to do the same. HORRIFIC. DISGUSTING. ABHORRENT BEHAVIOR.
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January 2022 by Your W.
TERRIBLE! Will no longer do business here. Two appointments canceled, not even a phone call, text, or email. Always shorthanded in the pharmacy. So much so that they closed today, but plenty of young chatty Cathy's at the front register.
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December 2021 by April A.
I'm a stage 3 breast cancer patient. When my new insurance was not in network with CVS, I saw that Walgreens was and called the pharmacy 10 days ago...having 3 days left of my medication. They told me they would call my current CVS and have my profile transferred within the next business day. I called every day for week after the transfer was to have occurred but after 20+ minutes on hold each time, I gave up. On Sunday, day 8, I finally gave up and drove the 20 minutes from my residence to go to the pharmacy only to see that it was closed due to staffing issues. Today, day 10 since my profile was to be transferred, for my lunch break, I waited 20 minutes in the drive-through only to get to the window and find out they knew nothing about my profile transfer and took down all my information for the second time. Meanwhile, I've been without my medication for a week. I called my doctor directly and had them resend all my prescriptions over to the Walgreens in Excelsior even though I wasn't due for a refills yet. I waited an hour after being notified that the refills had been sent, and made the 20 minute commute from my residence once again. I pulled up at 6:35 PM and was in line 25 minutes until 7 PM before I finally pulled up to the window. The lady who had just helped the car in front of me put a large sign up stating that they were now closed and proceeded to blatantly ignore me. I am seriously sitting in my car crying right now...I will now be driving all the way to the Walgreens in Liberty for all my medication, they are open 24 hours and even though they're 35 minutes from my house, they are professional and helpful.
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October 2021 by Tom M.
The pharmacy at this location is far and away the worst business I have ever dealt with. Extremely slow at everything they do and unable to give reasonable explanations when unable to fill a prescription. Horrible!!!
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January 2021 by Sheila E.
Love going into this store...you are welcomed and made to feel it is ok to take your time to shop unlike other stores...sometimes a person needs to look before making a decision on what they want or have the money to buy. Staff is pleasant and helpful.
