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January 2024 by Brent Cox
Very quick to respond. Nice and professional driver.
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December 2023 by John Root
Super nice ladies in the office. Delivered my order fast. They always call and check if I need propane if they happen to have the truck out that way. Good folks.
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December 2023 by Shawna Grisham
Outstanding customer service at the Fair Grove location! I am new to the area and was needing a tank set. I called and got a date set for a site review and date for install. Everything went very smooth. I then got a call to schedule a fill. They filled the tank that very day. Absolutely recommend MS Propane!
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December 2023 by Keith f
They are always friendly. The service is outstanding. I have never run out of propane
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December 2023 by Dustin Mitchell
Great service and they always make sure I have propane in my tank!
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November 2023 by Laura Cross
Love MS Propane. They offer payment plans or pay in-full plans that can save you money. They are friendly, efficient, and a pleasure to work with. They also have a monitoring system that lets them know when you need more Propane without having to go outside and check all the time. :-)
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November 2023 by Cameron & Brittany Lincks
Always so friendly, they always call prior to coming out, always make sure we’re at good levels, especially before storms/cold weather & the military discount is so thoughtful & appreciated!
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October 2023 by Daniel Watson
I do not take lightly writing negative reviews but our experience with MS Propane warrants one. We have owned our home for 10 years and not one time have we ever been a customer with MS Propane. Beginning around 15-18 months ago we started receiving mail with contracts and bills. After numerous phone calls trying to resolve the situation I received a call from their attorney. It was very intimidating at first to have an attorney explain that our propane tank actually belonged to them because they bought out a company, who bought out a different company, who in 2010 had a contract with the previous owners of our house. I informed the attorney we believed the tank was sold as/is with the property. After a lengthy discussion I informed him we would not be signing any contracts and they were not welcome on our property without an escort from Webster County Sherrifs department. I then contacted our realtor and he spoke with his attorney whom informed me I was correct in assuming I was the rightful owner. On one of the coldest days in February, an MS propane employee trespassed on our land and attempted to steal our tank. Had my wife not been home, I am certain they would of stole our tank full of propane and all. I have called to no avail and no one will return a call or hardly even speak to me. Other than a monthly bill with late charges, the only information I have received is their attorney would contact me. Please consider using a different company if you have that option. MS propane, if you wish to resolve this please contact me.Update 9-29-23: the company came to my house, trespassed, didn't knock on our door and again was caught on our ring devices. When confronted, they were there to take pictures and put a sensor on our tank. I informed the delivery driver of the situation and he was understanding. He instructed me to call the rogersville office. I did just that and was threatened by them as they insisted they would take me to court. Unbelievably, the next day they added a post on a different review asking for my realtor and myself to call. MS PROPANE stop this nonsense please.
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September 2023 by jill haddock
The office staff is always helpful and the delivery driver always goes above and beyond.
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September 2023 by Kathy Rogers
They truly care about the customers. How refreshing.
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August 2023 by Julie M.
They were super nice and helped me set up paying before they brought the propane. The people who brought the propane called me first to make sure it was a good time. Everything happened without any problems, and everyone was really friendly. If you need propane, I think you should pick M S Propane because they are nice and make things easy.
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August 2023 by Jp M.
MS propane is a crooked company. They are 30-50 higher than who I switched to. No more of their bullshit for me.
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August 2023 by Donna R.
Customer Service is very friendly and calls to make sure delivery is needed. Drivers are very well trained and very friendly. Everyone we have dealt with has been excellent! Will recommend to family and friends.PS: Thanks for cleaning and maintaining our MS Propane tank this summer. I neve expected a company to offer power washing and paint at no charge!
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August 2023 by Brandon Terrill
Service and pricing is the best around. I definitely recommend MS Propane
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March 2023 by Thanks For Looking
All the good reviews are fake. It’s a small town we know. Let’s get to the Truth. The lady on the phone last 2 years has been a huge Karen. Just a 100% Karen. Please bring Sell Gas Back. Never had 1 problem with any other company but you.
