JCPenney is a large national retailer known for offering a wide variety of apparel, home furnishings, and beauty products since 1902. The store features clothing for kids, men, and women, along with footwear, jewelry, accessories, and more. Customers can enjoy free shipping and curbside pickup, making shopping convenient. The new JCPenney Beauty section provides skincare, makeup, and beauty deals from well-known brands like Covergirl and e.l.f., as well as Black-owned brands through Thirteen Lune. The store carries popular national brands such as Adidas and Levi's, alongside private brands including Liz Claiborne, Worthington, and Arizona Jeans. Reviews highlight positive experiences with customer service, especially in the jewelry section where staff are described as knowledgeable, friendly, and quick to provide service. For example, a customer received prompt help with resizing a watch in just minutes. Staff are generally described as cordial, professional, and helpful, although some mention that the store could benefit from more cashiers to reduce wait times. While the selection of shoes and towels is sometimes limited, customers appreciate the variety of clothing options, especially for larger sizes. Overall, JCPenney is recognized for its good customer service, quality products, and efforts to meet diverse customer needs.
Every time I visit this location, the staff is really kind and helpful. My favorite part of visiting this location is going to the makeup store, the girls who work there are always so kind and fun. Cheyanne was awesome!
December 2025
Visited this location to look for jewelry, I didn't find what I was looking for, however the girls that were working the counter were super helpful answered. All my questions directed me to some things online so I could find exactly what I wanted. Extremely professional, quick and courteous
July 2024
We brought my husband's watch in, that my dad gave him, to get it resized. We figured we would have to drop it off and come back next week to get it. But, no. The sweet lady working the jewelry counter got to work immediately and did a fantastic job! Best customer service experience I've had, anywhere, in months!
