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January 2023 by Susan Duffy
I had purchased school shoes for my daughter and there was an issue which Trimfoot's Customer Service team addressed quickly and professionally. Whoever is running the company is definitely putting the customer's needs first.
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August 2022 by Laura Kocur
Awful customer service, doesn't reply to emails, defective shoes. Avoid avoid avoid.
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October 2021 by A R
I would give the product itself 4 stars as I like the shoes they offer yet at times quality has dropped. Their customer service during the 7 years of use of their company has been awful! We constantly had to complain, send returns, request replacements and beg for communication. We had multiple reps we communicated with and finally we expressed how we felt about their company and voiced their are other complaints from other studio owners in Facebook groups (happy to provide these screenshots) and would be finding another vendor and join in if they refused to make the sale right. They decided to stop communicating with us and close our account rather than rectifying the customer service/communication issue. If I were the owner of this company, I would find replacements for customer service!
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August 2020 by Michael Crites
Poor management
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April 2020 by Ruth Baker
Great customer service with prompt responses. Made things right on my order!
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February 2020 by MA I am myself
Blah. Bad quality
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July 2019 by Opal Eyestone
It's not an actual shoe store
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April 2018 by Clifford House
To be on outlet can buy shoes elsewhere for less not impressed
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August 2017 by Nick Pearson
No warranty on their products. Bought ballet shoes 2 months ago, store wouldn't exchange, Trimfoot told us their hands were tied. How can your hands be tied when you are the ones that make them, no stars if I could.
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July 2017 by natalie clelland
Mother works there ..ladys are super nice and always busy
