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November 2024 by Russell Stewart
This is the Best place in town!. Alison gave our company Amazing Personal Service.Sent her the image we wanted for our business and great attention was made to make it just right. With us just getting started Alison worked to find us a solution to our budget to make it affordable and look professional. When I picked up the the shirts they looked awesome and the embroidery work is just amazing especially the hats. They gave us a fast turn around which put us ahead of schedule for our opening. We have now gotten all our uniform shirts, hoodies, and Hats personalized by Embroidery on Demand. We will be doing a lot of business with them in the future! Special thanks to Alison and her business Embroidery on Demand for being there for us!
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November 2024 by Jon Sink
I recently placed an order with this company online. I purchased 75 custom patches for a nonprofit I help lead. Before placing the order, they assured me that turnaround times were a week, and not more than two weeks. So I trusted them and spent $250.
It has now been four weeks. Over the last week and a half I have emailed them twice and called and left a voicemail as well, asking about the status of my order. They have not responded to any one of my communications. Total radio silence. This is unacceptable customer service, particularly given the specific reassurances I asked for before placing my order.
I believe I was intentionally misled into spending money. Even worse, rather than responding and owning up to being delayed but reassuring me the order is being processed, this company has not responded AT ALL.
I do not recommend doing business with someone with such poor customer relations and low trustworthiness.
[Updated] I changed my initial 1-star review to a 3-star review. The owner finally contacted me and explained that she had mixed me up with another customer. Thinking that she had already addressed my issue, she did not respond to my communications. After my last communication, and realizing her mistake, she contacted me to apologize. She also followed up with UPS. Apparently UPS had misplaced the package (which should have been delivered within the originally promised time had UPS done its job). UPS corrected the problem and my package arrived about 3.5 weeks later than expected.
Overall, the company did a good job correcting its mistake once discovered. But I give a 3-star review because of the mistake in mixing me up with another customer and leaving me in the dark for 2+ weeks not knowing what was going on.
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May 2024 by jdt scrap
Embroidery On Demand did a beautiful job on my project! Not only was it a rush job but she was very careful to meet my specific requests. She was great with communication and pricing. Thank You!
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January 2024 by Beverly Hotfelder
Great embroidery job on my granddaughters denim jackets! Thank you
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January 2024 by Eric Bast
Very nice, quick service
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December 2023 by David D.
I called and spoke to a woman. She seemed very nice when I explained what I needed, the only thing was that they were very busy at the time and would have to get back to me early the next week. In the meantime I did as she requested and sent her an email containing a graphic and a description of what I needed. At the end of the next week I called, no one answered so I left a message. I have called and hung up because no one was answering or left messages at least 2 or 3 times (maybe more). OBVIOUSLY THEY DON'T NEED OR WANT MY BUSINESS.
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November 2023 by Robert Thornton
We're very happy with the new jackets! Our youth organization will definitely continue to work with Alison! She's awesome!!! You're bound to be busy if you're the best!!!!!!!!Don't miss out, give E on D a call now!
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July 2023 by Derick Pratt
I want to send a HUGE shout out to Alison with Embroidery On Demand, LLCShe is an amazing person to work with. The quality is A+++. She really took the time to understand placement and also made sure that the logo was going to look amazing before embroidering the final product.For ALL your embroidery needs....PLEASE contact Alison. You will not regret it.
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July 2023 by Theo R.
I would avoid this company as Alison has avoided our messages and calls for a status update on our order. Several people in this office have been waiting on orders that were placed nearly 4 months back. On my only call with them, around a month and a half after placing the order, they promised to mail the order within that week. These items still have not been shipped. They refuse to contact us back. This company simply ghosted an entire program office worth of orders, and will not contact any of us back. We had to go thru a refund process simply due to their inability to professionally call or message back.
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June 2023 by john burns
Fantastic company to deal with. On point communication and quality. Super Happy ?
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March 2023 by Sheila Kraizer
I was in a last minute bind and Alison not only came through like a champ, the high quality craftsmanship on finished work is BEAUTIFUL! She was very easy to work with and will be my go-to moving forward.Service: Custom patch embroidery
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February 2023 by Bryan Gedbaw
Our Troop ordered embroidered patches in October of 2022. Several months have passed and we have still not received our order. Our Troop treasurer has contacted the company several times to check on the order and they now will not take his calls and have stopped responding to emails. With no contact we can't receive details on our order or even request a refund.
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November 2022 by Richardlee1949
Vietnam 1968 - 1969
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October 2022 by Steve Moore
Quick service but letters are crooked and instructions not followedService: Embroidery designs
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August 2022 by Pamela K
They do fantastic work
