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May 2024 by Timothy King
Helpful and competent. Worth the cost as for as I'm concerned
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May 2024 by Porter
They do excellent work here. Solicit with confidence.
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March 2024 by Kristina A
Poor communication and poor knowledge of the missouri circuit breaker. I was told 3 different things by 3 different agents. 1 agent had no clue what I was referring to. Poor communication on how I was going to receive the refund. Either by check and didnt offer any other suggestion. Didn't tell me the payment wasn't coming out of the refund Instead of me finding out I had to pay upfront a month later. I was told that I should have received a link to follow, which I did not. When I attempted to call the customer service line, the automated service said I was using a free* service and couldn't receive "live help". I had to pay for mine to be done so I'm not sure what's going on. It is so frustrating. The representatives at the offices do talk down to you.
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February 2024 by Kristy Sprinkle
Any way the best. She is so good and nice and trys to help you in every way that she can
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February 2024 by Michael Galati
My tax preparer was very kind, caring and helpful in filing my circuit breaker tax refund and I even found out that they can file electronically now!! And the cost to file was extremely affordable!! Best Wishes to H&R and future clients!! God loves and cares greatly for All !!!
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February 2024 by Nikki Murphey
Thank you Sandra!! She was professional, knowledgeable and genuinely cared about my tax situation.
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August 2023 by Allison Whitworth
Sandra Valentine is amazing to work with!
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April 2023 by Julie Cobb
Extremely helpful staff even through Healthcare Marketplace issues.
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March 2023 by Angela Acuna
John is an amazing tax professional! He has outstanding customer service skills and will always answer any questions or concerns I have in a timely professional manner. Great Job John!!
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February 2023 by Currie C
Belinda Goff is amazing, I was treated with so much respect and sympathy. for an unconventional visit with a personal situation I had to deal with during my appointment she absolutely nailed the customer service. As well as completing her job to satisfactory. Thanks for your time Belinda.
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February 2023 by Bean Dar
The lady on the phone was very rude.My fiancé has very bad ADHD, anxiety and trauma, so she has a hard time talking to people. She is learning. I am helping her learn how to talk to people, and usually speak on her behalf when she can’t.H&R Block has a very reasonable policy and their reasons they can’t really talk anyone but my fiancé on the phone. But the lady could not of been more rude about it. She spoke with my fiancé and when my fiancé didn’t know how to respond to a question she asked the lady if I could speak on her behalf. The lady said “okayyy, you can’t talk for yourself?” in a very rude almost stereotypical teenage voice.I explained what we were calling about with our taxes, and she kept explaining things in a very rude tone. Acting like me helping my fiancé on the phone is a personal issue. I asked her what I should so in these situations where I have to talk on my fiancés behalf, and she was not very nice about that either. I was upset enough to write this review and I hope she is more professional in the future.
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February 2023 by J
Very professional, knowledgeable and kind. It was a pleasure using the tax service. Thank you
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February 2023 by Cynthia Toth
Friendly & fast service! Love them all at the Fenton Mo. office.
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August 2022 by Rhonda Degalvez
Fast and friendly service
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August 2022 by Exbar Arias
good service.
