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December 2023 by Bill M.
This is the 3rd time I have attempted to get service. Each time I make an appointment only to hear 48 hours later they have not looked at the vehicle. This last time, 12/18 the truck was dropped off (1 day EARLY and they took the truck into the shop) - called 9am 12/20, was sent to voice mail - called again 1:15, again sent to voice mail - called 4:30, asked again to be put on hold, was told not the policy, even after I told the young lady I had already called twice and put into voice mail. This time, Chris did call back - told me no idea when the truck would be looked at. This is NOT 5-star customer service, nor is it an attempt to have the customer service be their #1 goal. Funny enough, when I picked up the truck today, they had 5 people standing in the service intake area for people (no one there) - took 3 minutes for someone to walk over. When he returned with my keys, he whispered something to the "rental lady" and then gave me the keys. Due to this service, I will no longer give any of my business to Jim Butler, nor will I refer anyone to them.
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December 2023 by Todd W.
Cars selections cool, came out here with one of my hommies who just bought a car big on huge trucks may be back definitely for one for those ..
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October 2023 by Jennifer R.
I've gotten my oil change here for years but will not be coming back. The cost went up to about $125 and while I understand that materials and labor has gone up, they've also started charging a new mandatory fee. They added an unnecessary additive to my oil and charged me $20 for it. I had even asked before I paid if that was only for an oil change since it was more than normal and was told "yes that's just the oil change." When I told them I was upset that they added something without my permission I was told that they would be charging me for it even if they didn't add it. I called 9 other businesses in the area including 3 other Chevy dealerships and not a single one said they would put an additive in without permission and they certainly wouldn't charge me if I didn't want one. Their prices were also all between $80 and $100. One mechanic even said it can cause buildup on the pistons and many said that it's definitely not necessary in newer cars that take synthetic oil. I was also told that it can be helpful if a car has been sitting unused for a while, otherwise it does nothing. I was treated like I was unreasonable for being upset since "we put it in our own vehicles." I was finally told a check would be mailed for the extra $20 charge, though I would've liked a full refund - we'll see if I actually receive it. I'm sure that this is some new deal they have just to rip their customers off and make more money. Beware before scheduling your next oil change here and most definitely ask about the additive beforehand.
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September 2023 by Rick M.
I purchased a truck from them on July 10th , did not receive license plates till today sept 8th , had to drive on an expired temp tag for a couple weeks till i finally convinced them to give me another temp permit, I have called , text and also text on the customer service line , which was a horrible experience and the lady I was texting back and forth was very rude and not trained well in customer service. To say the least I purchased because of the deal but the deal was not worth the headache, I will find another dealer for my next purchase.
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September 2023 by Terry R.
I took my car in for an oil leak. They replaced a part that was leaking. Less than two weeks later my friend said to me that my car leaked oil on her driveway. I said they were suppose to fix it. When I took it back they tried to say it was a bad part. I do not believe that. They put the part in wrong. While I was there I told them to check my airconditioner and heater. It was blowing hot and not strong. Kim put a thermostat to it and said it was fine and blew it off. Last week I took it back I was told I had to sign to cover $250 for a diagnosis until they can get it cleared with the warranty company to cover the diagnosis. Then I get a call that it's in the heater and that they might not find the parts for it. Would I cover 500 so they could dig deeper to see what was wrong till they cleared it with the warranty company to pay for it. Then today I'm told they have to do more work and it would be 1800 and not guaranteed that the parts they would get would work or they could even fix the heater but I would be obligated for $1800 whether they fixed it or not. This dealership is a total rip off. Another time I brought my car in to be worked on, and I found a cut in my leather on the side of the seat. It was on the driver side. They said it was the way it was wearing funny it wasn't there before I took it. I just had washed the car. This dealership does anything to get something out of you, but they don't want to put anything back or replace it if they damage it. I've gone them for 50 years and now I'm sick of it. I just now made a complaint to General Motors. The more complaints they get the better. Then corporate will come down on them. This is General Motors number. 800-462-8782. After this I will never go back if they make me pay for something they can not fix. Do not use any dealership of Jim Butler . After 50 years they do not back me up. I am DONE. You notice Brad does not respond to the people that have had problems at his dealerships. Only ones who give him five stars. Horrible public relations. When his father in law ran it it was a hood business. He just cares about the money. He married into it.
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March 2023 by Phyllis D.
We have always been repeat customers. My daughter decided she wanted another vehicle. She is a full-time student; ONLY makes $11k. Has a 2023 loaded Jeep Compass Financed. What can she possibly qualify to buy??? Per bank $0. Unless Jim Butler alters her income where they need it for a sale of a $38,000 truck!! Yes- they did!!! She has $14,000 in just car payments per year now. Shame on you!!! Never purchase there again. They are worried about sale numbers, not what the customer can actually afford to pay for. Sad.
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January 2023 by Karma C.
Its not what you do when deals go smooth, it is what you do when mistakes were made and just darn unethical behavior that sets you apart!If you look at the other JIM BUTLER dealerships (jimbutlerautogroup) google reviews you would see the condescending COMMENTS that MR BRAD SOWERS likes to respond with, when HIS dealerships especially JIMBUTLERKIA with NICK PASHOS the FELON CON ARTISTS HE EMPLOYS ALONG WITH COUNTLESS OTHER ONES IM SURE. MR SOWERS doesn't care about your family or how his employees can turn your family's life upside down by being snakes and con artists. TAKE YOUR BUSINESS ELSEWHERE!!! IT IS NOT WORTH IT!
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October 2022 by Marty D.
My service engine light came on a couple of weeks ago, so I took my car to my normal mechanic. He checked the service code and told me that my catalytic converter needed replacing. I contacted the service dept. and set up an appointment. When I took the car in, I met with my assigned service advisor, Bill Timmons. This guy is good. He eased my mind about the loaner car policy and got my car in for diagnostics and got me int a loaner as fast as possible , then found the part and got the car repaired quickly, at no cost. On top of everything else, there was no high pressure pitching for other services. Thanks to all involved. Especially Mr. Timmons.
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May 2022 by Jacob V.
After reading the other reviews I almost skipped my appointment at this dealership. I am glad that I chose to go, Rebecca did an amazing job and went above and beyond to help me with my issue. I made an appointment and showed up early and they quickly got me in any way, their automated alignment scanner was broken so they comped the lift to check it, and lastly she did not try to push unneeded services that I was planning to get any way. 11/10 for her and her team today. I will be back in the future.
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June 2021 by Leslie H.
It has been several years since I have used the service department, so in the future, my review my change. However, based on my buying experience last week, I'm giving a 5-star review.I had some communication via the online chat with sales about what I was looking for and what I would be trading in. I scheduled an appointment to come in for the next day. When I arrived, I told the receptionist who I was there to see, and after a few minute wait I was told that the internet salesperson had assigned me to Robert. He showed up to see how he could help quickly after that and already had a rundown of the information I had provided the day before.Robert was excellent to work, as was our finance representative. Having grown up in a family of auto mechanics and painters, I am a bit picky on how things are done in the industry. I am not an auto pro personally, and I appreciate very much when salespeople, service writers, etc. are respectful and avoid being condescending, showy, or pushy. That's the experience I had here: one that was respectful and made the process easy for me.