-
March 2023 by Nicole G.
I have been using Russ Siebert for a number of years along with most members of my family. Their service has always been just ok, nothing spectacular, but nothing to remind me to shop around until recently. Last week I couldn't find my car insurance card and called to ask for a copy to be sent to me. At that time I was informed that our entire insurance policy had lapsed: cars, home, RV, jewelry, umbrella. They informed me they left a message for us the night before, which was after the policies lapsed. I was shocked, it turns out our mortgage company had a computer glitch of some kind and the payment was stuck and never sent. When I asked how did we not know about this before it lapsed? Russ Siebert's employee Lisa informed us: "that they do not monitor billing, 'they did nothing wrong' and it isn't their responsibility." We had to pay $3800 on the spot to reinstate our insurance and then try and figure out what happened, again Russ Siebert in no way provided assistance or even an apology that this was happening. It was some of the worst customer service I have ever received and Lisa informed me she had been there 30 years. After making numerous phone calls on my end it turns out Secura who holds the insurance sent at least one letter a month ago to Russ Siebert's office letting them know the payment hadn't been received and that the insurance would lapse if they didn't receive payment. Again, Russ Siebert is not even acknowledging they could have been aware of this. While I understand the mortgage company is at fault as well, Russ Siebert was in the position to alert their customer. What if my house had burned down or one of my kids had gotten into a car accident? We had no idea we had no insurance coverage until WE called. They left one message the night before - they should have done everything in their power to make sure we got the message. They are completely negligent and I am already working to get family members out from underneath their services as well.
-
August 2022 by Mary
Very professional yet easy to converse with, had no problem explaining the policy, coverages, & cost. Very pleasant most patient along with being thorough and prompt! Thank You
-
December 2021 by Carol Gapsch
Attention to your needs!! Great response to your calls!! Doing the absolute best for your concerns with knowledge and compassion.
-
August 2021 by Amber duggins
I cannot say enough about this local small family business! We have been clients for awhile and for a reason. Every. Single. staff member is super friendly, extremely professional, polite, responsive and very quick! They really do care about your best interest and taking care of you. Such a great company and even better people!
-
May 2020 by Gary Ride
Great Rates. Saved me over $1000.00 on a bundled policy. Very friendly staff. Fast and reliable.
-
May 2020 by Linda Smith
I always get a friendly voice when I call into the office, I usually misplace my insurance cards and they always fax or send them to me right away and never make me feel like I put them out. Very happy doing business with them.
-
May 2020 by Don Smith
Russ Siebert Insurance agency was there for me for my two hail claims and the loss of my house. There are a great insurance company even though I am a customer with many claims! You want them taking care of you.
-
May 2020 by DAN SMITH
They represent numerous companies and can find the right coverage and rates to fit your needs! You can’t and won’t go wrong giving them a call!
-
December 2019 by Tom Martin
All of their services. They continually shop your policies to make sure you have the best deal year after year.
-
October 2018 by Julia Belle
Everyone is extremely helpful and knowledgeable! They explain everything simply and make sure you are fully covered.