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February 2024 by Milton Corker
I delivered a new trailer February the 19th I dropped it exactly where the man who signed the paperwork told me to only the face the psychotic wrath of some deranged idiot coming out and talking at me like I'm absolute garbage ordering me to move the trailer evidently there's some kind of power struggle there and I paid the price
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March 2023 by Jimmy L757
Elisa always goes above and beyond helping get trucks on short notice. The Fenton office has amazing customer service.
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September 2022 by chris sorth
One of their leashed trucks hit my garage and it's on video yet Ryder will not do anything about it including responding to the police. Hit n run and Ryder could care less.
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August 2022 by Kris G.
Elise Ryan has helped me for the past five years getting refrigerated trucks. When there are shortages in sizes I need, she finds me different options. Extremely reliable, very professional. Not sure if she's the boss here or not. But she should be.
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July 2022 by Sammie Watson
The service sucks big time can't get fuel before 7am for trucks smh if the fuel guy goes to lunch you are SOL because no one else will do it they'll stand around chatting I waited 30min before I just left.
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May 2022 by sharon gabay
I called Ryder on Wednesday to make a next day appointment to replace an airbag and get a pm.The next day, everything was completed within 2 hrs. Staff was courteous and professional. The facility is large and had room to drop my trailer.It is worth your while to get all Ryder trucks needs done here.
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July 2021 by Henry Schrock
Rented a box truck while mine was in the shop. Janet and Elise are just great at the Fenton location! Great service and very efficient!
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July 2021 by James Clark
Great place to rent a tractor trailer ,or 16' or 24' box truck ?.
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July 2021 by Judy Lawson
They were very helpful on getting my truck serviced
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March 2021 by Harvey Brown
great customer service don't go to the oneon pagego to Fenton
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August 2020 by HABIBI “HABIBI MOTORSPORTS” MOTORSPORTS
Best in the industry, Elise is always so helpful and has an awesome attitude. I love dealing with everyone here, Elise is the reason I go out of my way and skip other locations and only rent from the Fenton location.If you’re looking to lease or rent a truck, look no further, this is your place!
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July 2020 by Brendan Denney
This branch has great customer service
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June 2020 by Joel Fullmer
I used to be the rental manager of this location along with 6 other surrounding branches in the state of Missouri and I can say that the customer service at this branch along with the majority of other Ryder’s shops in Missouri that I overseen the trucks were poorly maintained, there was never any trucks to rent out or give out as subs when Customer’s leased units broke down, and the service managers along with most of the rental sales representatives/rental management trainees do as little as possible to keep Ryder afloat and running at a very low level. When I moved from the rental manager of the Missouri Business Unit to the rental manager of the Chicagoland/Illinois Business Unit I was shocked to see that the service, truck availability and cleanliness of the majority of locations in Illinois was even worse than Missouri! As somebody who has worked at Ryder for over 10 years I wouldn’t recommend Ryder to any family/friends as I have only stayed with the company because of the benefits: however, it is important to share the proper feedback online about the issues most Ryder shops have and how poorly their rental and leased trucks are maintained. If you are looking for a legitimate business partner who will deliver on rentals, lease units, better service with cheaper prices I would recommend going to Penske as they have far superior service, better trucks, cheaper prices and employees that are dedicated to exceeding customer expectations.
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February 2020 by Tom Nash
Got great attention and great help from these folks thank you very much
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January 2020 by Justin Hecht
The rental staff is excellent and covers all my needs. Elise should get a promotion and at very least a significant raise. She runs a tight ship in Fenton. Just about every other rental location is light years behind in there customer service. On top of that she runs the best rental counter in probably the smallest and most out of date location possible.
