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October 2023 by Adrion Jessie
So if I have the option to Give A 0 star rating, I would first of all you're not going to speak to the horrible customer service. My girlfriend received when she went in there. But the reason I'm submitting this review is because they told my girlfriend to bleach her. Hair and then for her to come back when done to receive advice and help. In what product to purchase next? My girlfriend asked them. What time do you close? I don't want to walk around with bleached hair They told her eight o'clock When we returned at six thirty, the store was closed. So now she has to go around with bleached hair and she is a teacher that has to work in the morning. Everytime she goes there it's a problem. I hope nobody goes there. Save your self the headache, little girls too busy on their phones to know you need help. Don't care about their jobs. WORST PLACE EVER!!!
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May 2023 by Courtny M
Went in there to get hair color for myself and my mom and the two ladies working the counter wouldn’t get off their phones to assist or walk the aisles. There was a blonde that also came in and she was stealing and I was going to say something to the associates but they never got off their phones the entire time we were there or removed themselves from the counter. Makes me really want to come back when customer service or awareness isn’t there
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July 2022 by Cynthia
Wow..I was so impressed with the help/advice I received from Laura today. Her recommendations for my hair were spot on. Thank you Thank you Thank you!
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August 2021 by H H
I left the store today with a rather disappointing experience. No one greeted me when I walked in (two employees behind the counter that only had 1 register), and no one asked at any time if I (or any of the customers who came in after) needed help. However, they enjoyed standing behind the register complaining about their schedule, their lack of hours, covid, the customer who “got on my last nerves”, and dislike for their manager. Not the level of professionalism I would expect from any business. Nor did they have the knowledge required to work in a beauty supply store- based on their conversation with a customer who got tired of searching and interrupted their conversations. Or, maybe they just didn’t want to engage in work related issues.
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July 2021 by be urself
So you have to buy your own bag to put the products that you just bought from them . Why ?? Why would you charge 15 cents for a bag ? Not good
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May 2021 by Tracy Roberts
Website says closes at 8, my husband just want up there and they closed at 7. Update your hours
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May 2021 by Ryan “Sniperwild” Grimm
Y’all need to Change your times on Google because I drove 35 minutes to get to this one because it says it’s open till 8 just to be turned away at 7:15
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April 2021 by Ceejae Hungerford
In another person's review, it was referenced not to come here if you are black due to a "tone" given by the staff. I frequent this place often enough that I can say that I have not experienced a negative tone or interaction with their staff. As a matter of fact, they greet you and offer to help. They openly admit that COVID has delayed delivery to replenish their supply, but still give out great options. Of course it's pricey on some things and they don't offer alot of products for African hair, but they have lashes, hair dyes and they are knowledgeable.
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December 2020 by Rc Kelmer
wondrrful customer service and had the product that i was looking for!
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September 2020 by Mackenzie Gardner
I went and bought the STUDEX to pierce my daughters ears. The first went smooth the second one completely exploded when we pierced the ear and then jammed in her ear. And the earring came out after piercing it. Absolutely horrible. Would not recommend purchasing
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September 2020 by maurice jackson
If you are a black african american please dont go to this particular store the tone and deamenor is totally disrespectful the girl in store plus i assume the manager acted like i wasnt suppose to be in the store people need to really get off the racial BS class action may take place
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May 2020 by Candice Johnson
Currently trying to call the locations around the area, Hours were showing on their windows that they were open for curbside pick up. Tried to call most of the mid morning/ early afternoon. No answer, Fenton location. The lady was at the store because we drove there. A lady got out of her car to check cause im not the only one. Not answering the phones which says they do for curb side pick up. Currently unhappy with how they are running things. I understand we are in a pandemic but Dont Advertise and not do what you say your going to do.
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June 2019 by Sarah Clark Shaffer
Good prices and associates were very helpful. We were able to get the bright colors we needed and were in and out in less than 10 minutes.
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May 2019 by kristie monroe
Love this location. The staff is always friendly and helpful. They know their stuff. I enjoy going in and shopping while I talk with them. They make me feel like their number 1 customer.
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April 2019 by Taylor Ann
DO NOT GO HERE! I never ever write reviews on anything but this really upset me. I bleached my hair and needed to get more bleach powder and developer to fix some areas. I walk into the and a lady with short black hair with purple stripes. I wish i got her name. She was laughing at my hair and was saying omg when was the last time you ever cut it and actually took care of it. Mind you i had my hair thrown up in a bun and it was crazy because i jusy got out of the shower and didnt do anything to it. I was shocked she was this rude! Then her co worker and lady with blonde hair and eye piercing was even more rude than the first lady. They kept trying to tell me i won't be able to be a blonde and tried to tell me i dont know anything about hair and that my hair is ruined. I've been into sallys so many times and never have this problem. I felt very hurt when i left. I wish i could have gotten their names so they don't make anyone else feel bad about themselves.
