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September 2024 by Jill M
You can see in the attached photo that it took 2 whole months to complete some very minimal work. Don't accept vehicles for repair if you have no intention of actually working on them. "We're backed up" isn't an excuse. Turn the work away before you let cars sit for 2 months because you're "backed up". My car just sat there not being worked on. Terrible customer service. Just wanting to collect insurance payments it seems. Terrible service all around.
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September 2024 by Jenny Barczewski
Great customer service
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July 2024 by Kathy Maher
What business never answer their phone , I called all day and left 2 messages with no response, I guess this is a sign. I'll give another place the business. And this is supposed to good company. NOT
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May 2024 by Barbara Lehman
My insurance company supplied the names of three auto body locations. I am so happy I chose Schaefer in Fenton, MO. The workmanship on my 2007 Ford Escape was flawless, and when I picked my car up, I was shocked that there were absolutely no signs of damage. Bailey (my contact) was very helpful, kept me aware of the progress in a timely manner, and was quick to return my calls. To top it off, the car was totally detailed and every inch of the car (exterior and interior) was immaculate.
This is a first class operation, and I am pleased beyond words with their work. I am happy to recommend Schaefer Autobody in Fenton, MO. I know you will be pleased.
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February 2024 by Fierceful Jackal
I’m giving this a one star for due to the fact of how long it’s taking to get my car back and it’s been over a month and getting updates on this is a disgrace I’m to the point never coming back once I get my car back this is uncalled for
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January 2024 by Rex Beckham
Very professional technicians.
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January 2024 by Jermaine Jones
Excellence!
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November 2023 by Yavette Fleming
Excellent Service! Kevin took care of me throughout the entire process along with a few others in the office. I did not have time to keep following up, but I did not have to with this Team. Kevin kept me posted and updated on regular basis. He was also honest about things. I was hesitant at first, but I'm glad I made the decision to take my car here for repairs. Thanks again for such good/professional service!
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November 2023 by Amy Polt
I would have given zero starts. Horrible experience and these people are irresponsible with customer cars. Brought vehicle in to have hail damage fixed. From the start, little to no communication. One month and half later I picked up my car, hail damage not completely fixed but of course I had to point it out. In addition, I pointed out that a cat or other animal paw prints all over car. The animal made scratches on drivers side and when I pointed it out to the guy handling my car, he was super shady and immediately said the scratches were already there. Keep in mind this is a brand new special edition BMW that didn’t have a single mark on it except hail damage. It has the frozen black matte paint from factory, BMW Black Vermillion is the edition, only 250 in US so I take very good care of it. The scratches were fresh and still had shavings from scratches. Not a single scratch anywhere else but all these fresh scratches from the animal that left prints all over it. It’s not a big stretch that an animal scratched it when paw prints(at least 20) were all over it. Spoke to manager next day and she was fake nice and said she would call the people that fixed the $10,000 in hail damage and call me back the next day. She too tried to say the scratches weren’t from there. Then told me that they aren’t responsible for the wildlife damaging cars. Still haven’t heard a word and it’s been 10 days. So now they have our $10,000, I still have hail damage and brand new scratches from an animal that walked all over the car. This place is a joke, the people are very rude and you will never hear about your vehicle until you call them. If you dare use them, Take pics of your entire car because they blame the customer first! My insurance company said they will no longer be having this company as a source.Services: Painting
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November 2023 by Chelsea H
It took a couple weeks to get in for an estimate and an additional month to get in for the repairs, but it was worth it. They did great work. Kevin was professional. I think they vacuumed the interior, which was a nice touch. I would recommend them. I'll be returning for an estimate in the near future.Services: Painting
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November 2023 by sharon starkey
My experience with this company was very easy and very helpful. The people I worked with for my claim were very thorough and looked my car over goodServices: Painting
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October 2023 by steve durham
They seem to do an okay job had to go back several times to correct a problem
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October 2023 by Edward C. Donnelly Jr.
They inspect their finishing stage using a sheet of paper test.
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October 2023 by Deez Nutz
I'm rarely in town as I travel for work. I just happened to be in town to have an estimate done on my car, but this place is by appointment only for estimates, which, in my opinion, is just dumb. Especially when the staff is just sitting around.
The estimate would've taken a matter of maybe 5 minutes for a small dent in my liftgate. If this establishment doesn't have 5 minutes to do an estimate, I don't have time to give them my business.
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October 2023 by Richard Blakeslee
Good service
