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January 2024 by Rex Beckham
Very professional technicians.
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January 2024 by Jermaine Jones
Excellence!
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November 2023 by Yavette Fleming
Excellent Service! Kevin took care of me throughout the entire process along with a few others in the office. I did not have time to keep following up, but I did not have to with this Team. Kevin kept me posted and updated on regular basis. He was also honest about things. I was hesitant at first, but I'm glad I made the decision to take my car here for repairs. Thanks again for such good/professional service!
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November 2023 by Amy Polt
I would have given zero starts. Horrible experience and these people are irresponsible with customer cars. Brought vehicle in to have hail damage fixed. From the start, little to no communication. One month and half later I picked up my car, hail damage not completely fixed but of course I had to point it out. In addition, I pointed out that a cat or other animal paw prints all over car. The animal made scratches on drivers side and when I pointed it out to the guy handling my car, he was super shady and immediately said the scratches were already there. Keep in mind this is a brand new special edition BMW that didn’t have a single mark on it except hail damage. It has the frozen black matte paint from factory, BMW Black Vermillion is the edition, only 250 in US so I take very good care of it. The scratches were fresh and still had shavings from scratches. Not a single scratch anywhere else but all these fresh scratches from the animal that left prints all over it. It’s not a big stretch that an animal scratched it when paw prints(at least 20) were all over it. Spoke to manager next day and she was fake nice and said she would call the people that fixed the $10,000 in hail damage and call me back the next day. She too tried to say the scratches weren’t from there. Then told me that they aren’t responsible for the wildlife damaging cars. Still haven’t heard a word and it’s been 10 days. So now they have our $10,000, I still have hail damage and brand new scratches from an animal that walked all over the car. This place is a joke, the people are very rude and you will never hear about your vehicle until you call them. If you dare use them, Take pics of your entire car because they blame the customer first! My insurance company said they will no longer be having this company as a source.Services: Painting
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November 2023 by Chelsea H
It took a couple weeks to get in for an estimate and an additional month to get in for the repairs, but it was worth it. They did great work. Kevin was professional. I think they vacuumed the interior, which was a nice touch. I would recommend them. I'll be returning for an estimate in the near future.Services: Painting
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November 2023 by sharon starkey
My experience with this company was very easy and very helpful. The people I worked with for my claim were very thorough and looked my car over goodServices: Painting
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October 2023 by Brian Bunting
I was referred to Schaefer by my insurance company. I have used this facility in the past so was reasonably confident of the outcome. First it was almost a month before I was able to even get the vehicle in for an estimate. After the estimate was done I heard nothing for 3 weeks. I left a message for the person handling my claim and was told he would call back the next day. He didn't. He was out and no one else could be bothered to relay that information. I called spoke to the manager, who apologized vociferously and assured me of more timely updates. Then it was two waiting for parts. Communications did improve with at least a weekly update, which amounted to "still waiting on this one part". Maybe it's because of the way body shops operate, but I found the part being waited on that appeared available through multiple sources online. Maybe it wasn't through their normal sources, but 2 months? Really? Now I don't know OEM from After market, but surely someone there does and could have considered sourcing through other channels. Once the part was in and been painted and being installed, wait..we need these parts too. At this point you have had my car for two months and just now noticed you need these parts? Fortunately, they were easily sourced. But still, really? So that was another day delay. Lastly, I was told all that was needed was a final check and test drive. I figured to hear something fairly early in the morning. Finally I called at 2 pm. Oh, I'm sorry I was busy, I'll get right on that. I realize that my car in your shop is no inconvenience to you but being without it for 3 months was definitely an inconvenience to me. And the seemingly lack of urgency and somewhat lackadaisical attitude did not help.Services: Painting
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October 2023 by Nick Chaney
Our truck looked great when we got it back. Excellent communication and updates through the process. Megan our advisor was easy to work with very helpful also.
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September 2023 by Garner’s Custom Painting
Great work on my Camero!
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August 2023 by Thunder Wookiee
I'm rarely in town as I travel for work. I just happened to be in town to have an estimate done on my car, but this place is by appointment only for estimates, which, in my opinion, is just dumb. Especially when the staff is just sitting around.The estimate would've taken a matter of maybe 5 minutes for a small dent in my liftgate. If this establishment doesn't have 5 minutes to do an estimate, I don't have time to give them my business.
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July 2023 by Rachel Eskridge
Everyone at Schaefer was professional and polite. Kevin was detailed; he throughly explained the process.Service: Body & Trim
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July 2023 by Brittany D'Aquila
I've used the Fenton Schaefer location before, had good experiences. This time, not so much, but I will share the good with the bad. I have continued to use Schaefer every time I need body work done because their estimates, and work, are so comprehensive, and this experience was no exception. Their quick initial estimate included MANY things the other shop didn't even look at during the estimate, which made me feel confident they were going to fix everything the right way. I didn't want lingering issues as a result of the accident, and their estimate provided me with the confidence they would uncover and repair all damage. I believe they did; the end result looks good. After the estimate, I made an appointment to get the work done (it wasn't urgent), and took it in on the scheduled date, picking up a rental as well. It was two weeks before they would return my call to let me know what the status was, which was frustrating. They had to repaint my car THREE TIMES because every time they put it back together, the paint would get chipped during the re-assembly process. They had my car for a month and a half to repair a dent in the hood and cracked grill. They did cover the cost of the rental after my insurance benefit reached it's max, but ideally I really would have liked to have had my car back a month earlier. The people were nice, but nearly impossible to get ahold of, sometimes for a week or more. The end result looks good, but I'm not happy that it took three paint jobs and a month and a half to get it right.Services: Painting
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July 2023 by Jxnontour
Highly recommend any of the Schaefer locations. Have never had an issue, good communication and high quality work.Services: Painting
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July 2023 by Chris Berra
Friendly staff and great customer service. Team took extra time to help me diagnose a water leak unrelated to my accident claim. At the end of what I’m sure was a long work day, there were all gathered around my car trying to find the cause. That level of service is getting rare these days. Thanks to all!Services: Painting
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July 2023 by Stephanie Sheets
The staff was so professional and did such an amazing job on my car. 10 days and I’m back in my baby and she looks shiny and new!! Fenton LocationServices: Painting
