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July 2025 by Daniel Murphy
I had an absolutely horrible experience at Horizon this morning. I came in at 9:47 so they’ve been open for a while, Shawn asked who is the district manager was sitting on his phone asked us what the problem was, didn’t really hear what I said. Looked at the phone for a second. Put it down and started typing away on his laptop right in front of us while ignoring us! He then got up and went to the back room so I looked at his laptop screen and saw that he had a calendar up so he was doing his personal planning and completely disregarding me and my son. He came back from the break room without any explanation of what he was doing and why he wasn’t able to help us right away. Sat down, opened his phone, opened his emails,… and then we heard video game sounds coming from his phone.
Then he went in the back room again without any explanation. He came back with the tablet so that he could sign us in. The whole thing probably took 10 minutes of us sitting there waiting patiently. He did not make eye contact with us and he did not talk to us or explain anything. Incredibly rude.
So once he actually deemed us worthy of his attention, he called Support and was horribly rude to the person Support! At one point, the guy on the phone asked is this the right email. The guy reached his hand out for me to give him my phone with the email pulled up, and said yeah there’s no email yet. Tech-support wasn’t asking if the email had come through. He was just trying to verify that he was going to send it to the right email address. Shawn seems to think that he’s smarter than everyone else and nobody deserves any patience at all.
I can’t imagine how horrible it must be for any employee to work under this guy. He was rude, dismissive, and if I come back and see him, I’m gonna wait until somebody else arrives, cause I don’t want to deal with that guy ever again. Horrible, horrible service.
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July 2025 by Linda Maher
My husband and I visited the Verizon location in Fenton, MO on Sunday, July 6, 2025. Susan was so friendly to all customers and kept us informed of who was next and that she would be with us shortly. Susan was attentive to us and kept us involved while we waited for her to finish with her existing customer.
We have been with Verizon since 2000 and it is because of the customer service that people like Susan delivers, that we stay with Verizon. We get asked by other carriers to move to them, but we do not want to risk losing the relationship with a company that hires people like Susan to work with. She is professional and friendly! She answered our questions with a great attitude. This is uncommon these days!
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July 2025 by Juliann Davis
My first time at this Verizon Location. I was taken care of by Josh. He was extremely professional , friendly and very helpful. He helped me solve a couple of issues in a matter of seconds. Highly recommend this location and service by Josh!
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July 2025 by Mickey
The district manager is amazing at his job
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June 2025 by Valerie Willard
Thomas was great to work with on changing my account and selecting a new phone. He set up everything for me and explained the new functions.
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June 2025 by Scot Chitwood
Sean made getting a new phone, quick, easy, and painless! Go see these folks for the best deals!
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June 2025 by Jennifer Sherman
Thomas was excellent in helping me!
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March 2024 by Cindy Gross
Steven was TERRIFIC! He was very knowledgeable and efficient AND, patient! Many thanks!!
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March 2024 by christine webb
Steven was fantastic and made changing phones painless.
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December 2023 by Ashley Blaine
This review is for Susan specifically. I came in one night a few weeks ago with a SIM failure. It was 45 minutes to close and there were 3 people in front of me. I watched Susan handle the people in front of me with nothing but patience, kindness and helpfulness. She made me feel comfortable while I waited and she happily helped me when it was my turn. She resolved my issue and I couldn't be happier with the service she provided me. Thank you Susan, you are a rare gem.
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December 2023 by Joann Toppins
Great satisfaction with your Fenton store Tanya..She spent a lot of time making sure our transaction was completed properlyShe a great asset to Verizon and deserves recognition.
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November 2023 by John Wenzara
The location at Gravois Bluff was a great experience. We went to two other Verizon stores prior to get help with a new Google phone purchased this week and had poor knowledge and service. We spoke to Tanya at Fenton on the phone who assured us she would help. On arrival while waiting my wife observed two other employees who were being very kind & patient with their customers. She met with Tanya who took the time to look and listen and did figure out the problems & questions we had. She also observed a display that showed a very generous donation to a local animal shelter and they were currently hosting a can food drive. Highly recommend to all.
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November 2023 by Sue Loyd
My experience at Verizon on Thursday was enjoyable and absolutely amazing. Susan is an outstanding Verizon employee. I couldn't have had a better experience. No way, no how. Thank you for Susan.
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October 2023 by Laura Pini
Crystal was magnificent setting up and walking me through my new S23+ phone.I love it and notice the clarity right away. ? ? kudos
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September 2023 by Sarah Taylor
Susan was amazing!! We went in with an iPhone 11 on someone else’s line, trying to combine with my boyfriends line on a galaxy 9. She was able to put me on his line, add unlimited data and we both got new phones!! She helped us transfer stuff over and even called customer service to get extra help!! Highly recommend!!
