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January 2024 by A M
Best Bank in North America!
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July 2023 by PASTMYTH
Joe Moore was an outstanding helper when it came to aiding and educating me on this recent loan process I went through for a new Jeep. I highly recommend this Officer and branch for any banking needs!
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June 2023 by Matthew
Just got married and was going to deposit our checks we had received from family and friends . Was told from teller at drive thru that all my wife needed to do was bring me in sign my name to back of checks and she sign her maiden name and new last name to back and they would deposit them . I come in with my wife on a Saturday the only day I have off and now they tell us they need all this other stuff . Very distrustful staff and tellers . I dont think this particular branch deserves trust in handling finances when the requirements change depending on what staff member you speak too
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December 2022 by Mike erzfeld
Had a bad experience at a different branch. Managers were not helpful, and lied to me multiple times. I stop at the festus branch regularly so I called and asked to speak to a manager. Spoke with Joel. From the get go he had an attitude of “how can I help this customer”, he looked at my account and understood what I was saying and then actually called another branch that I was closer to and told them everything was ok with my account. He exemplified customer service, the branch in cape girardeau and their managers apparently not only lie to customers but don’t have a clue what customer service is.
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November 2022 by Vik and Chriss Hawg Haven Ranch
They no longer have the ability to make counter checks? Huh? What? Go to the Arnold branch for that service. Huh? What?
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October 2022 by Reta Garrett
Great service! Friendly and knowledgeable assistance.
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October 2022 by Sweet Pearl ZiNG
My family moved from St Louis City but used the Commerce Bank in those locations. Moving out towards the Festus area we now Bank there and are so happy and pleased that the tellers so far through the drive-thru are the best. They're courteous, smiling engaging with you and your banking needs are done on a quick and timely manner. It's very refreshing when people are so helpful and kind, I especially like the one-on-one video camera televisions that are there at that Festus Commerce Bank location for that one-on-one facial and voice experience since I haven't gone inside yet of that location which we do plan to do as we like the one-on-one experience to get to know each other and our financial needs personnel.
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March 2022 by Elijah Runion
They have high interest rates, and send out pre-approved letters with a offer ends date, just to tell you that the rate on there isn’t quoted to you specifically, and can still change even before the offer ends date.
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March 2022 by David Hanna
Great bank, customer service and support is excellent. I have been a customer for about 10 years, from home equity loan, car loans, and checking account, they have always had my best interest at heart
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July 2021 by Jim Dutton
Horrible place to bank! Very slow and don’t really care about helping!
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February 2021 by Brett Bins
The bank is cashing checks before the date on the Check is this frustrating they don’t cash pay your paycheck 3 days in advance going over the paperwork is there job when they make a mistake charge you a fee
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December 2020 by Kimberly House
They charge $8 for non-customers to cash a check written by their own customer. Today I waited 25 minutes in the drive-thru, in Arnold, because the Festus branch closed with no notice, and Arnold wasn't prepared for the surge of customers. After 20 minutes, we were informed a cash machine was broken. Nonetheless, I was charged $8 because it was automatically programmed into the system already to charge me, and the employee couldn't waive it. Any less class and Commerce would be another payday loan joint in some strip center.
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December 2020 by John White
I have been banking at Commerce Banks for 46 years I wanted to get some notary work done I called and told them that I would need two witnesses they told me they could do that I made an appointment when I got there they told me they didn't do witnesses that I would have to get my own why couldn't they have told me this on the phone I think I need to change Banks
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November 2020 by Bob Wood
Best bank in Festus!!! Friendly and very eager to help you with whatever situation you may have.
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October 2020 by Bill Edburg
Absolutely love this bank! Lynne Grass is always amazing to work with no matter what the questions or help needed. The staff is always friendly and helpful. Would definitely recommend this bank!
