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October 2023 by Katie Marler
This bank is a joke, they are able to close your accounts for no reason, on a holiday weekend. When asked for a reason, was just told they don’t have to have a reason . We were loyal customers for years and was treated like trash.
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April 2023 by Valerie Commerford
I always receive excellent service at the Festus branch. Shelby Sims has been awesome to work with, she is eager to help and is an asset to FSCB. I closed an account due to the convenience of another bank in town (hours work with mine) and when I arrived at the other bank they gave me a hard time and I had the exact documents that were required for this particular kind of account. I left there and called Shelby and it was NO PROBLEM at all. She got everything set up with the same papers the other bank said weren't sufficient. She goes the extra mile and its greatly appreciated. Thanks again.
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November 2022 by Nathan Jones
I have been dealing with this bank for several years now and have always received top notch service and quality banking and lending products. I really appreciate having such a good place to bank and like their people first attitude about their business.
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June 2022 by Danielle Barnett
Love the tellers! Wouldn't go anywhere else
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January 2022 by Jacob McCormick
Called ahead to cash my check at 4 pm lady said they were open so I pulled into the drive thru and she's in there doing nothing knows I'm there I pressed the call button and I see her through the window just walk off pretending she can't hear the ring. Very poor service what a joke ?
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July 2021 by Brian Miller
Went to the Festus location today with the intent of opening two new accounts since the service at our current bank has steadily gone down hill for years. Waited for over 20 minutes without a single word from any ot the employees before we left. The person that was supposed to help us (Jourdan) was tied up with a mother and daughter and the branch manager was busy playing on her computer and talking on the phone. If this is how they treat you before they have your business, I can only imagine how you would be treated after we had become customers.
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February 2021 by Mandy Kearney
Fast, good service. Everyone's very friendly. Chyann Pickering is exceptionally great.
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August 2020 by Jessica Thorne
Been banking here for years and never had any problems at all. Always short lines, great quick service. I have commerce too and its definitely my favorite of the two!
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October 2019 by Krissy
I transferred to this bank last year after my other bank was bought out by a larger one. So far, they have been the best bank I've ever dealt with. They are easy to contact, ATM works well, and their online banking is easy to use.Update 9/2019: Annoyed at this bank because they don't keep their night deposit envelopes in stock. Hard to actually deposit my checks and such when there are no envelopes. Went to 2 different branches this weekend and BOTH WERE OUT! Had to use my own envelope and just write all over it. Hope that works.
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January 2019 by Dan Lamkin
Great bank!
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November 2018 by Kristen V
I transferred to this bank last year after my other bank was bought out by a larger one. So far, they have been the best bank I've ever dealt with. They are easy to contact, ATM works well, and their online banking is easy to use. I would definitely recommend this institution.
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November 2018 by Lost Forevermore
Fax back is the worst bank I have ever dealt with in my entire life.
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November 2017 by Ryan Mcdermott
It has been a pleasure to do business with them. I am so accustomed to dealing with the mega banks that it is such a breath of fresh air to deal with a bank that truly has that home bank feel. We are going to be moving all of the rest of our accounts to them very soon. I am extremely pleased with service and sincerity they provide to the customer.
