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February 2024 by Jensen W.
Mercy Jefferson Hospital off 61-67 has been very helpful every time I've come. I Came in to establish care with Dr. Zach Fletcher as a primary care physician & he was super nice, listened to my concerns & talked me through them! I use the My Mercy App to quickly & efficiently schedule appointments & communicate with front desk and/or the doctor. Today the medical assistant was very helpful & the medical assistant in training, Caroline was also!
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October 2023 by Madisyn D.
Very unprofessional I went in there for my ovarian cyst on my left side. They didn't even take a ultrasound to see why I was having sharp pain. All they did was test me for a UTI, which came back negative like I knew it would because it was not that and that's not why I went into the emergency room. Because my OB/GYN told me to go in there, if I was having sharp pain because it could have ruptured and they told me that it's my OB/GYN's problem it's not theirs very unprofessional would recommend going to another hospital if you have something severe because they really don't care they just want you in and out of there
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September 2023 by Cathy V
They’re wonderful!!!
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May 2023 by Pamela Ciaccio
They were all very friendly and helpful. Highly recommend them!
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October 2022 by Justin Conway
Mimi was very combative, didn't want to do anything to help the situation, just kept telling me that there wasn't an issue with Mercy's system or the way that they were doing it. I explained to her that a PA was already done but she just kept telling me it must not have been because her system was telling her otherwise. I even had the Dr office and offer to fax a copy of the PA approval over to them, Mimi stated that it wouldn't do her any good.After calling the insurance company they told me the pharmacy was submitting the claim incorrectly. The script and PA were for name brand Adderall XR and you guys were trying to process it as generic. I called the pharmacy back and this time I spoke with Kelly who wanted to argue with me about what my insurance will and will not cover and told me that the script has to be filled as generic. after waiting on hold forever just for them to send the script through as name brand, I was finally told that it was approved. they told me the price was 40.After thinking about it for a little bit I called back into the pharmacy to see why the script was so much more this time than it was the last time that I got it filled. Last time it was only $20. This is when Kelly answered the phone and placed me on hold, after a few minutes she came back on the line and told me that she needed the prescription number off my bottle because they weren't finding any record of a previous prescription. I let her know that I had only ever had one other script filled at this location and it had barely been two weeks since I had done so. After this I was placed on hold for a total of 20 minutes with no other check ins, there was a brief time when they clicked me off hold but then put me right back on without saying anything else. This was a seriously bad experience. I understand that they are busy and have lots to do but there is no reason that finding a price on a medication should take a total of 27 minutes. I was on hold for so long that I actually had to hang up and call back in just to see what was going on. If I have one more experience that is remotely close to being this foul. I will find another pharmacy.
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October 2022 by Dustin A.
Terrible care, Was kept here 22 days with no care plan, because they did not have a spine specialist. During this time I endured dirty conditions of feces left on equipment, Nurses yelling at me, sarcastically cruel Doctors, and lies lies lies.They did nothing to help what was later at another hospital was found to be a spinal cord injury. I was brushed off to a nursing home, which was just as low grade as Mercy, because they couldn't the numbness in my legs. When I cried I was called mental, by a Doctor, and told I better watch it or I would be put on the crazy floor. I have nothing but negative to say about this nasty hospital.
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September 2022 by David Wiser
Called in a prescription on September 1st and asked for it to be mailed since I live about 2 hours away from the pharmacy. I was still waiting on September 10th so I called to find out why U never received it. As it turns out it was not mailed until the 9th and I finally received it on the 13th. Good thing it was not a critical drug. The pharmacist apologized but still it makes me wonder why the ball was dropped.
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October 2020 by lol i.
They killed my grandma. They sent her home after she was having leg pain and they didn't even have a bed for her, so we had to stay in the emergency ward. They sent her home after they told her she was fine. But the night after she couldn't breath so we took her back. They didn't do anything and sent her to a nursing home. A few days after that she was unresponsive so we took her to another hospital. She went septic and then she died. So in conclusion don't go to this hospital they are evil.
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March 2020 by Daniel H.
Bobbie seay is trash at her job, literally almost killed my grandmother because she don't know how to pay attention. What the f***
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October 2019 by John C.
Brought my wife down to have a ct scan, the appointment was originally suppose to be at 12:30, when we arrived they said her appointment wasn't until 1:00. When the appointment was made my wife had her phone on speaker and I wrote it down as 12:30 as we both heard the same thing. We are now still waiting for her to get into the ct scan and the time is 2:30. Two hours behind. This isn't the first time we have had long delays at this hospital.
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August 2019 by Mike Parr
It's a good hospital if you need to go
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March 2019 by Jenny W.
While Dr. Hunt was amazing, he is the ONLY reason I see to ever send anyone to this E.R. Dr. Evans was our MD this evening. He would not look us in the eye while talking to us. Dismissed us almost from the beginning of our experience making mention that he was "getting through the list". NOT compassionate at all. The nurse told us that we were going to be discharged (without answers to my daughter's severe heart pain). FORTY-FIVE minutes later in a not-at-all busy ER, the doctor still did not come in to talk to us. Since my daughter's heart was still bothering her immensely, I went to find out what was going on, to ask questions about what we were supposed to do next. Dr. Evans accused my daughter of not being in pain because she was on her phone. UH. Perhaps to keep her mind off of her pain. When I expressed my frustration in returning to the ER twice in 2 days and being discharged without answers, I started crying. How would we know when her condition is serious enough to return? I can't afford the $300 co-pay every time her heart hurts to be turned away. "Well, you can come as often as you like." And my answer to that is, "Your lack of compassion and time in explaining is EXACTLY why this hospital has a bad reputation in this town. He replied with, "no we don't." Good one, doc. Yep. you do. I will not be returning to Mercy Jefferson on my own free will. EVER.
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June 2018 by Nancy M.
I had an MRI at the hospital on June 28th. My past experience with MRIs left me rather fearful. A wonderful man met my husband and I and wheeled me back to prepare me for this medical procedure. I can't say enough about him. He did everything he could to relax me and help me through the process. The staff provided me with a warm blanket and headphones so I could listen to music during the MRI. The man who took me back treated me with such kindness and encouragement he made the whole thing so much easier. I wish I would have gotten his name, but I hope someone sees this and lets him know who much he is appreciated. Everyone was kind and the new part of the hospital is beautiful! And, btw, the MRI was open on both ends. Not like the machine I had to endure previously. Thanks, Mercy for treating me so well.
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May 2018 by Mel B.
Came to the hospital with chest pain was kept overnight for observation they took me to my room when it came time for me to get my medications I only received a few I was given pepcid instead of my prescribed zantac when ask why the reason given was that the hospital doesn't carry zantac then when asked about breathing treatments specifically why I wasn't given brovana which I am prescribed by my Dr I was told they don't order brovana because it is to expensive yet its not to expensive for me or any other patient being treated by a mercy doctor . I was given deuoneb every six hours instead brovana is a long acting medication duoneb is not I also take budesonide Dr did not order that for me either i threw a fit and my nurse called the dr and got the order for the budesonide needless to say I was very pissed off my experience with this hospital was not good at all and in the future I will go to another hospital this would be a last resort for me if you have breathing issues you probably wouldnt want to come here i have ibs and was not given medication for that either but they found it fit to order me a stool softner . All my Drs are mercy doctors except one I am seriously rethinking my choices.
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January 2018 by Amber W.
Never EVER come here if you are in agonizing pain!!!! EVVVVEEERRRRRRRR!!!!! I have been here three times now for a pain I get in my liver and my pancreas it's HORRIFIC a I am screaming crawling on the floor vomiting this time making myself vomit because no one one help me and the only thing that helped was releasing the pressure by vomiting then the ignorant nurse (so called nurse) comes in and says OKAY, your gonna have to stop making ur self vomit! I said, NO F****** WAY LADY IM IN SO MUCH PAIN! I WAS BALLING MY EYES OUT SCREAMING AND MOANING SO I TOLD HER I WILL CONTINUE TO MAKE MYSELF VOMIT SO I FEEL BETTER! Her rude a** remark I will NEVER EVER FORGET was it won't make me move any faster just so you know! So I said ok I'm going to continue to stick my finger in my throat JUST SO YOU KNOW! Why in the hell am I being treated like I'm a drug addict?! I have NEVER EVER EVER IN MY LIFE TOUCHED A DAMN DRUG EVERRRRRRR! I drank but as soon as this issue started I have never drank again to preserve my liver function bc I have in the past been told I have NASH actually by this hospital then one of the most recent physicians in the ER told me no I don't bc I never had a biopsy!!! Long story short they never do anything here I had to have my mother drive me to St.Anthonys hospital where the Dr was kind enough to ask what I wanted done and I told her I want to be checked for Hepatitis so she is so graciously doing that for me and is calling me tomorrow with the results! I can only hope while I'm waiting for my GI appt I don't have another attack and if I do this will be the last hospital I go to I will call a damn ambulance to take me to st.anthonys!! Also, another complaint I had my son in the night before he is 16months old i at the time of all of this have FLU B and my daughter had strep my son started running a fever so I took him in. After being checked in and letting them know of my sons current issue with his ALP being 3227 and possibly having the flu they triage us and sit us in the waiting room which was ok until a woman walks in and says My head hurts my friend is a physician here get him THIS LADY IS NOT IN PAIN SHES PERFECTLY F****** FINE can you believe this lady got her way and who ever the physician was let her skip everyone in the waiting room and they tried to cover it up until I confronted them and then was immediately brought back so I can be crawling on your god damn floor in pain needing emergency help can't get any and your physicians can have friends come in w the FLU (just like everyone else at the moment) and they get brought back immediately BULLLLLLL S**** Ever heard of patient profiling **** my liver enzymes were ALT 660 when I was sent to saint Anthony's and they re drew my labs after the attack! For people who do not know basically anything over 50 is high so to go in and have a liver enzymes ALT 669 and AST 440 ish (can't remember the exact ast) and ALP from 40-90 upper side of normal) I'm not a Dr but I'm really good at research and I would say it sounds like I have a biliary blockage and THE PATIENT IS NOT LIEING ABOUT HER PAIN*** and I am willing putting my med history on here bc I never want another person to deal with what I had to deal with!
