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January 2024 by MaryAnn Brown
So like others a 0* would be more appropriate. This location is clearly understaffed. That should not fall back on the customer. I got released from the hospital where my meds were called in before I left. Arrived 30 mins later amd the scripts were not filled. Was told the line they give everyone 20 to 25 mins. Total of 2 hours before having to go in and ask for them as theor text system was not working. Although an associate amd the pharmacist both said a text would come when it was ready. Highly suggest using ant other option.
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December 2023 by Daniel Hancock
Horrible. Scripts called in the morning by evening not filled and was told insurance rejected it. No phone call to say this. Wait an hour in line then was told this and finally get it taken care of to be told another hour to fill scripts. Horrible Horrible service
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December 2023 by Daniel “Just me” Morgan
Walgreens is a staple when it comes to some items you need for your health and home. It's great to know you can be in Missouri or New York and get the same service you do at all places in every state. They have stores all over St Louis and south I'm sure it's a matter of preference between what pharmacies are used this is the one I use .
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December 2023 by D Oshea
Walgreens is very helpful. You may wait in line on certain days. But they pretty much have it all together.
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December 2023 by Desirea Burgert
They fail to get my husband's medicine and have zero idea how to keep it stocked. I just came for a flu vaccine and wasn't sure where to go so I went to the consultation window. They told me I was in the right spot and after waiting for them to tell me where to go they had me get in the drop off/pick up line where when I originally asked there was 1 person in line, after they "helped" me they sent me to the back of the drop off pick up line that now had about 8 people in it. "To get checked in" I arrived 15 minutes early and may now be late to my appt. Because the technician refused to check me in.My husband and I will have to move to CVS because this walgreens is unorganized to the point it is no longer useful for us to use.
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November 2023 by Earl N Mary G.
Walgreens in general has become horrible. No communication ever. Last night after ED and severe ankle pain and swelling a script was sent here. We check out, then grab some Panda Express drive through and then head over and they say 25 more mins. This is at 9pm at night. How busy can 9pm be? So i say please transfer to barnhart loc, they say they will. Go to barnhart this morning and what do you know,,, they have nothing. Call festus again hoping to get this as the pain is picking up and they say Monday (as today is Saturday). Seriously??? I called Walmart to transfer it. Please dont waste your time here. They need to be put out of business as this hasn't been the only problem.
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October 2023 by Karen C.
After repeated horrible service I finally contacted the Walgreens corporate office and they opened a formal complaint on this store. Hopefully things begin to change. If not, I'm moving my account to CVS!
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October 2023 by Andon Stayton
Absolutely abysmal. I understand that working in a pharmacy is stressful, but there's a point where it becomes insane and redundant. My family had our meds here for four months and EVERY TIME they had either lost or misplaced all of our medications; I'm on antidepressants, my mother and father both of drugs that they NEED in order to live, and when they say that our meds are missing and say that it's OUR fault??? Absolutely ridiculous, a disgrace, that's what this pharmacy is. It was a mistake to come here, and I'll be glad to never have to return.
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October 2023 by J Hidalgo
The pharmacy is the WORST. specifically a heavy set older lady with short brown hair. I take a synthetic narcotic because I have Degenerative disc disease, lupus, Fibromyalgia, narcolepsy, etc..... This lady treats me like a criminal every chance she gets. She is rude and doesn't want to do her job. I have NEVER EVER asked for ANY prescription early. I do not abuse medication. I've always picked up my prescriptions the day before they are due. I had a trip on the day I usually pick them up and had to be at the train station in kirkwood BEFORE 9am. I called twice 2 days before and once the day before to MAKE SURE it was okay to pick-up my prescription after midnight or before 5am. I was told YES all 3 times. I arrived around 3am and she was trying to turn me away. She berated me asking me who I talked to (I've never heard a single employee answer a call with their name). She argued with me for 10 whole minutes before finally agreeing but not without her letting me know she was personally putting a NOTE on my account stating I am aware of 9am pick-up times. I held my phone out to show her my Train ticket and she wouldn't look at it. I have problems with her every time I see her. Even if no problems are too be bad she is extremely rude. There is also a guy that works typically at night that refuses to fill my prescriptions until the day of which is highly inconvenient when my husband and I are dealing with one vehicle and he works extremely long hours. The pharmacist says it's a new policy but the kicker is...I know someone with my exact same prescription. he releases hers the day before they are due and she's never had a problem. I called recently a week prior to see if I could pick my prescription up the day before as I had the past 5 YEARS because i simply didn't want to have to drive my husband 2 hours to work and pick him up. Im ill alot and I just get too exhausted. Not a horribly big deal but i figured I'd ask. The lady said yes. Assuming everything was fine I called to ask when I could pick it up and he answered and said he wasn't releasing it until "tomorrow". I let him know I called and he responded with "no" and hung up on me. It's astonishing how I'm treated when I've never done anything but simply comply with their power trips. The only reason I stay is because it's the only 24 hour pharmacy. The sun makes me really sick sometimes so I wait until night to go pick anything up. I can't even bring up my problems to them in fear of retaliation. To have to feel that way simply because I take meds that people without serious diseases don't approve of its awful. I even get flack on non narcotic meds. The only person there worth a sht is rocky. He's welcoming, understanding, professional and just an all around good person to deal with. I usually only get to deal with him while picking up meds for my dad who I take care of. He should retrain the other two individuals how to deal with people.
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October 2023 by Cold Guy
I had a prescription sent over 8 hours ago and they said it wasn't ready yet. I needed to wait 30 minutes. They then proceeded to tell that to every single person that followed me while I waited. They don't start on your prescription until you show up. The person had the audacity to ask me to wait until Monday. I NEED MY MEDS! this is ridiculous. Litteraly go anywhere else. This is absolutely unacceptable. I don't know if there is a reporting service for this but asking people to wait three days on nessisary meds is asinine.
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September 2023 by Kendra Roth
Waited 30 minutes inside for a prescription and then went to the drive through to wait 30 more minutes and now told it will take an Additional 30 minutes. So almost 2 hours for one medication!? No wonder everyone is going to cvs
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May 2023 by Cathy V
If you think the one in Crystal City is bad.. Go to Farmington- they cut their hours all the time… they never do what they’re supposed to do.. since moving back to the Crystal City- Walgreens has been amazing… I have called a few times and they have been very nice and it doesn’t take 2 weeks to get my meds..
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April 2023 by Taylor Robertson
Only go here if you want all of your medical info described in full to another patient as you’re sitting in the drive thru line
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February 2023 by Jeanne K.
Absolutely horrific customer service. I called because my husband had surgery and the Dr. Called in steroids, a steroid rinse and an antibiotic. After being hung up on, I was told they hadn't received anything. I asked them to double check, and could they reach out to the Dr if they could. Put me on hold, and hung up on me for the 2nd time. This place Absolutely does not care about people.
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February 2023 by Jessica Poertner
There is a plus sized manager with short hair there that is extremely rude and unsympathetic. It's honestly horrible how she talks to people in her passive aggressive tone while they are already on the verge of tears. Won't be back.