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April 2024 by Terina Aubuchon
I am not able to understand your service technicians on the phone.
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March 2024 by karen luebbert
No communication, asked for information, no response. Told you only put gas on tank that was prebuy instead topped off tank , now you need to pump out your gas will not pay for it once it gets to 20% its yours gas and tank . Losing me as customer 3/14/24
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March 2024 by Gina Chitwood
Timeliness and concern from the deliverer.
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February 2024 by Rick Nast
you are not authorized to be on my property!!! this is the second time you have shown up and i am not a client of yours!! STOP COMING TO MY HOME PERIOD
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February 2024 by Bobby Rector
Getting 1 star because 0 isn't a option. Price is outrageous, customer service is horrible! Took 3 years to finally get my tank picked up after canceling service.Check out AmeriGas's BBB rating if you have any thoughts of becoming a customer!
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January 2024 by Steph Holmes
Trying to get a simple answer on the phone is a nightmare.I had to call 3 times, and Could NOT get a simple answer.... Just to put in a "top off" order.I've NEVER had problems BEFORE, when calling in for a Simple "top off" until this last time.Yes, we FINALLY GOT our propane gas delivery.... TY..... but I Hope the CompanyGETS their act together.... and Gets the different offices ON THE SAME PAGE.
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January 2024 by Mike Ziegemeier
I was switched to will call from auto fill and was not notified and ran out in the middle of winter, called for a emergency fill 5 to 6 times and finally got filled the 6th day . The delivery driver was wonderful and said we should of and was able to be out the next day . The phone service people are VERY hard to understand and to deal with.
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January 2024 by Abby Picht
The propane guys have been great. We are new to propane and they've explained what to expect, when they're going to show up, etc. The customer service has been a challenge, for sure. Trying to connect with someone on the phone, not being able to get back to the same person 2x in a row. Not the best customer experience in that respect.
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January 2024 by Susie Akins
I have called numerous times & nobody has yet called me back! I have talked to the customer service that can’t speak English & they say they have submitted my request but that’s been 3 weeks ago! I don’t call that customer service! We are wanting to change from AmeriGas to somebody local! We miss our local customer service, we are nobody with AmeriGas!!
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January 2024 by Mj Hunt
Fast and friendly
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January 2024 by Ted Schauwecker
Started out ok. A few years after first using them prices started to escalate. Was informed that I could pre buy to lock in a lower rate. Started to do that. Then one Saturday morning my wife informs me we have no hot water. Checked the water heater, appeared to be ok. Checked tank, it was empty. Called the office, they said a weekend charge would accompany a fill. Asked them what happened to our pre buy. Finally they came out but had to do some type of check they wanted to charge me. A couple of years back they wanted to charge me 3 dollars plus per gallon. Called around and found I was getting charged 2x what others were paying. Farmers were charged .89. Pitched a fit to get it down. This summer they wouldn't come down. Sounded like a foreign call center. 3 years ago started getting a "tank fee" that I refuse to pay. Why do they insist on my name and address before giving a price ? Sayanara!!!
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December 2023 by Linkee Carrillo
vwry friendly staff and fast delivery
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November 2023 by Mike Mattei
After offshoring their local contact, I dropped my account because the persons handling their billing, contracts, and back office support are not capable of even referring you to the proper person to resolve issues. Then after closing my account they continued to make deliveries and try to bill me for them.Prior to their doing this, I had received excellent service. It is a shame they have gone away from local support staff who were previously very helpful and knowledgeable of their business.
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October 2023 by Chris Ranick
Quick service. Reasonable pricing.
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October 2023 by Carolyn Strong
Amerigas always delivers propane as requested and on time, and their billing is accurate.
