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March 2025 by Iesha Cosby
So long story short I paid for a check on my car!! I was called and told only alignment and tires was needed. I proceeded with alignment but tires was overpriced. Fast forward I get my car and was not advised on any other problem even though I came in with shake of a tire. yet on my receipt it said I declined all the things that was wrong with the vehicle but I was never told. Little do they know all my calls are recorded and I have contact the BBB and they even heard the guy tell me that was all the was needed. I’m also reaching out to corporate. Why would I declined what was needed? Very unprofessional one person answer the phone cursing and talking about a party
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February 2025 by Kacie Jayy
I have been coming here for years me and my dad both but the customer service i received today was kinda crazy. I came in letting it be known I had an oil change appt through car advise. I was asked was I paying out of pocket I replied yes. I was checked in on the app no problem. At the end of the service I was told a price. I told him I was paying through the app. He kept asking me for a PO number. I said I didn't know what that was and was looking for such number on my car advise app no luck. He then was real snappy after that and kept bringing up a PO number. I went to the support on the app called the number he walks away before the call could even be answered. Another employee stepped in and was like I'll do it and Tim was tryna make it seem like it was a big deal to create a new ticket. The other employee created the ticket through car advise and got me together. Tim didn't even greet me leaving which is sad because as I said before I've been coming here since I had my first car back in 2015 and I've never had a bad interaction with Tim until today.
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February 2025 by Vinnie Patz
Never opens on time
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December 2024 by Melanated Chakra
I was not satisfied with my service.
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December 2024 by shelia cook
Tried to get more money out of me saying I need an oil change, so I took it. I paid more money than I expected. Junk services with the money, so a wheel rotation and oil change was 84.90, and paid everything in junk services for a lot of things.
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December 2024 by Anthony Williams
Gary is very rude and unfriendly to customers
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October 2024 by J Randolph
I was refunded service and they refused to make an appointment for me to get a vehicle diagnostics test. The inside was not very clean, and all the employees are very rude and unprofessional. I would never recommend this location to anyone. Do not go there and give them your business. They will probably do half work on your car and take your money.
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October 2024 by Michael Jackson
The young, black guy name Fred was very courteous & very knowledgeable. He really cares about every customers problem, BUT the young, chubby, black mechanic on the phone in the service area, that was suppose to plug my tire, said he did an inspection. It was not tire, but I needed a rim, so I went out, brought a rim, took it to CAR X. They said whoever looked at tire should have clearly saw it WAS the tire & not the rim, so CAR X plugged the tire told me to go get my money back for rim I bought. I did unnecessary traveling.
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October 2024 by Riva Raven
I am considering legal action. I picked up my vehicle and noticed that it veered to the right as I drove. Friday on my way to work the vehicle was wobbly over any hump or bump in the road. I didn't drive over the weekend but Monday on my way to work it drove horribly, still veering to the right and the car was bouncing all over the place. On my way home I had to get off the highway because I truly felt unsafe, my car never drove like that prior to the wheel alignment. I called my Auto Repair shop and asked could they see what was wrong with my car. I dropped it off Tuesday morning and received a call shortly after from the mechanic asking did I get a wheel alignment and where? I told him and he replied, they f'd you! He said the wheel alignment was not done or done properly. He had my car in the rack taking pictures and said, my car was hitting hard to the right. Also, the tire rod and stabilizer was not connected and my tire was on its way to flying off as I drove. I told him to send me all of the pictures and document his findings. He asked was I taking it back to Firestone and I said he'll no! I had another company redo the wheel alignment. The fact that my life was put in danger due to incompetence makes me livid. I could've died driving especially on the highway at highway speeds. The mechanic at Firestone was so quick to tell me when he called to say my car was ready that I needed struts and shocks but he failed to do an alignment correct. And another thing the repair shop found was that my brakes had no issues the same day prior to taking it to Firestone, but he noticed when I brought it to him after the allegedly wheel alignment that the rear brakes look worn and they're grinding, loud. Implying my brakes had been replaced possibly to try and have me allow Firestone to fix them. I need to speak with someone in corporate immediately and receive a refund.
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September 2024 by Oliver
This place has gone down hill fast. The last time I took my car there it sat there for two days. After never getting a phone call for a diagnosis I went up there and they never touched the car. It was ad though they had forgotten the car was there. I took it someplace else. Went by there this morning for tires figured I'd get there at 7:15am beat the rush. Guess I beat them too, still closed. This place has issues shop elsewhere.
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July 2024 by Kim B
To my knowledge they lock my engine up and I say this because they were the only ones working on my truck.. I took my truck in for a oil changes and tire rotation.
now my truck is no longer running and I am missing a hub cap on my tire and they didn't do a good job on my wheel alignment had to take it back twice for them to get that right..
Needless to say I am out of truck now..DO NOT WORK WITH GRAY the so call manger he is a lousy manager
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June 2024 by Patricia Edrington
Great service! Always Greeted with Upbeat friendly assistant's.
Thank you!
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May 2024 by Chandler Prince
I was trying to ask a simple question and their lack of patience and rudeness convinced me that they clearly are doing so well that they don’t need my business. Don’t get me wrong. I’m running on a spare tire. I was desperate for help.
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May 2024 by Kevin Patrick
Would not recommend AT ALL!!!! Customer service is terrible! Nobody ever seems to be on the same page! Getting told different things depending on who I talk to! They had my car for a week! Never got a call that my car was ready to be picked up! I had to call them! Once I got my car, I noticed that some things had been taken out of my car. I called and asked about the items, Gary gets an attitude and tells me he knows nothing about it! All around, just a terrible experience and I will NEVER go back to this Firestone!
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May 2024 by Tiffany Stewart
prompt proof friendly service and staff is amazing.
