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January 2024 by aja dan
Adrian Green was very pleasant, professional and fast. I was not disappointed at this location.
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January 2024 by Howard James
Big shout out to Sharonda!!!!!She is very knowledgeable and great at what she does !!!
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January 2024 by Jami Jackson
Friendly and fast. Store manager Shalonda and trainee Adria were very knowledgeable. Been here 5 years in a row.
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December 2023 by Brian Latimore
Very nice and perffesional clean
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December 2023 by Ciera Lewis
Thanks to notary she was very sweet and nice very helpful and work good and fast I was in and out ??
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December 2023 by Kee Kee
The manager is awesome and she care about her people
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April 2023 by Terrapin Flyer
I thought I had left a review previously for 5 stars. I came back to change that. Initially I was satisfied because I had some more complicated tax info this year and just wanted it done. It took about 2-3 hours, but was finished that day via appointment. She sent me home with vouchers for federal and state taxes I needed to send in with payment and another envelope with out of state taxes that needed to be mailed. I was told all I had to do was put a stamp on it and mail them in. Went to the post office (which I don't do very often), had it certified and sent. Two days later it was found returned in my mailbox. Gave it a better look and noticed the label she had attached didn't have the PO Box number on it. So there's an extra $5 out of my pocket to relabel it and send it certified once again. Luckily I wasn't trying to send it at the last minute.I had also mentioned that I do transportation with my job, which I assumed might have been tied into deductions somehow. That got skimmed over and ignored. Not to mention she was on the phone swapping between work and personal calls on a bluetooth headset the entire time. Hence the reason my request was probably ignored, and I didn't know when she was talking to me or talking to people on her headset.I also wasn't provided with full copies of my tax forms, which I had been in the past with other tax pro offices outside of JH. Yet I went home with 4 copies of my state voucher for whatever reason. Along with 8 pages of consent forms describing how they use, handle, and sell peoples' information to 3rd party marketing.I probably should have known when I was setting up my appointment over the phone when whoever I was speaking with was constantly talking to other people in the office or on a separate line and constantly asking to repeat myself, not knowing if I was being heard.This was my first time using Jackson-Hewitt to file my taxes and will most definitely be the last.
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February 2023 by Brandi Richardson
3 years in a row & no complaints!! I’m in and out during my lunch break & receive my refund at time proposed. Thanks
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February 2023 by Dyna Jones
Shoronda is simply the best ! Hands down ! Knowledgable, sweet, and trustworthy!
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February 2023 by Rayshaun Baskin
Mrs Sandra was amazing as always.
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April 2022 by Antoniette Sykes
I have been going to Sharonda for 10 years now at the Mayfair Plaza location always great customer service always a great experience I have never had any IRS issues because of her so go on over if you haven't filed tell her Antoniette sent you
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March 2022 by Sheila Logan
My experience was excellent! Sharonda Taylor is the Best !! She is very Professional and makes your feel like you are at home . She orders lunch for herself but will offer everyone something to eat. I have been coming to her for 6 years or more.
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March 2022 by Call Me
I've filed with Sandra for year's! She's the reason I stick with you guy's her service is excellent and I've never had a problem!
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March 2022 by Cherelle Ward
Sharonda has been doing our taxes for 5years + and she always get me right if you need your taxes done right she is the one to go to!!
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March 2022 by Dala Wilson
Very friendly staff. Employee made sure she took her time and explained to me information I did not know. Will be back next year
