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December 2023 by Craig Jasper
Prompt, professional, and polite service, and they all treated our dog like royalty.
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October 2023 by BIG PAWS
My experience is always good, it's the pet owners that can't control or handle their pets while waiting for your pets turn that makes it a not so good experience
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September 2023 by A and D (Ari & Dom)
Took my dog there for vaccinations the employees were very friendly, service was fast and efficient.
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August 2022 by Tay P.
I would leave 1 star if I could. DON'T take your pets here. We had an appointment scheduled for some time for our 2 dogs and were told the day of that they would have to cancel one of them because a groomer called in. They didn't have any other availability in the days following and they guilted me for asking--as if it were my fault that their groomer called in. They said it would be inconveniencing the other groomers to work my dog into the schedule which "wouldn't be fair" to them. Clearly these people have no business working in client services. The rude employee then proceeded to hang up on me. They are very unprofessional here, and if they're this rude to me, I'd hate to see how they'd treat my dogs. I went ahead and cancelled the one dog who was still set for an appointment because, as you'll see if you read the other reviews, the groomers here are hot-headed and take their anger out on the dogs when they feel slightly inconvenienced by the owner. I don't want unprofessional, rude, angry people handling my dog. This place should be closed down or their current groomers should be fired and new groomers should be hired. It's a law suit waiting to happen. I would NEVER take my dog here.
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April 2022 by Liv T.
Took my puppy to get her nails trimmed and buffed. The new girl was rough with her and did a terrible job buffing. So I called and asked for the girl who my other skiddish dog likes and asked if I have my puppy calming chews and if she would try to buff her nails again. So I went up there and the first girl wouldn't speak to me and left the desk when I walked in. Then they took my puppy to a table I couldn't see except from a mirror. The girl must've gotten rough with my puppy because she snapped and growled at her, which she has never done. So I ran into the grooming room and told them to stop and I'd take my dog home. I could also hear another groomer yelling at the dog she was grooming. Unacceptable. I wont be bringing any of my dogs back here and will advise others against it as well.
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November 2021 by Larhonda Reid
They were very patient with my 60lb puppy.
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October 2021 by Alyse B.
This place i great in the store but I made an order online and they lost it , it was a very stressful experienceBut the customer service was nice
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April 2021 by Alex K.
Bought cat food 7 or 8 months back when they werent taking returns due to covid. Found out the cat food I bought contained chicken my cats allergic to chicken. I held onto the unopened back for 8 months. When I went in today I saw a sign saying they are taking returns again. Went home grabbed the food came back. Nope returns for that ended yesterday apparently. Contacted 877-738-6742 and explained the issue.Pointed out even on their website it states "Due to COVID19 and to help ensure Petco remains a safe place for our guests and store partners, in-store returns are temporarily unavailable starting January 1st, 2021. We will honor the original return period once returns are accepted again." so how was I supposed to know when the returns were accepted again that I'm apparently now past the date to return. They suggested taking it to a different store to deal with a different manager as they should have taken it back for store credit.This is the last straw with petco. They have an archaic price match policy, you have to check their online store to make sure the in store price isnt twice what it is on their online store for some odd reason. A year without taking returns and then when you finally accept them without any notice its too late? I'll stick with chewy and petsmart after this.
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January 2021 by Jake M.
Really sucks bought a jersey size to small don't know why though cause she wears larges went to return to get a bigger size didn't get no help from "JACOB" u Jacob and thanks for wasting my time n money petco