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February 2024 by Michelle S.
I had a 1pm appt and I called to say I'm running a little late because I forgot I needed my pets medical records cause her tags were not proof enough. The female answered told me it wasn't a problem see you when you get here. I got here and there was a female, (blonde locks, tattoos, and piercings everywhere)whom I believe I spoke with said, oh you've been listed as a NO SHOW and said you gonna have to reschedule beca I got to many dogs I won't be able to take you. I said I just hung up from you and was told it's ok, see you when you get here. WHY wouldn't you tell me tell me there's a 15 min late policy? This girl was Very RUDE and Totally Unprofessional! They claim I spoke with a trainer and she didn't know the policy. Then I called 877-838-7468 (given to by a mgr)I was told she gave me this # to get rid of me cause they dont handle complaints.
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February 2024 by Good Day Gwen 2020
Love it here
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January 2024 by Lisha Holman
Very professional even when customers are not
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January 2024 by Mike Kitchen
Easy to find products
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January 2024 by Hill Demand Respect
I went to Petco in Florissant to purchase a new beta for my aquarium. They had a nice variety of fish with beautiful colors at various prices. I love my new fish. See you next time, Petco.
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January 2024 by autumn burr
Perfect
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January 2024 by Deidre Elston
Pick up was quick and sweet!
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January 2024 by Mark Szwabo
Cashier was amazing great customer service, knowledgeable and helpful
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December 2023 by Alex Pierce
I can usually get whatever pet supply our dogs and birds demand at PetCo, but it seems that things are rearranged every few months, making each trip take longer to complete than I'd like.The prices can be a bit inflated (both compared to non-speciality stores like Target and online stores like Amazon), but they are a specialty store and tend to have a better selection (both in quality and variety) of items than found at other brick and mortar shops, while still being open daily for when you can't wait for something to be shipped. Finally, the employees are courteous and helpful, and visiting pets' "accidents" are cleaned expediently.Update (11/2023):This location has an animal-tag printing machine, which is very handy. Their selection of dog collars leaves much to be desired as none (at least none that were stocked) had reflective material. The employees are still helpful and kind, and the store is clean.
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December 2023 by Kendy
My mother in law brought her dog here to be groomed and when she got there the dog was groom on 1/4 of his body and she was told to “take her dog somewhere else”.Very unprofessional, worse service, can not believe “trained” groomers would do something like this. This groomer definitely needs to find another job, I hope she’s not doing the same with any dog that doesn’t stay still.
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December 2023 by Ashley Hoskin
If I could give ZERO stars I would...BOTH animals purchased here have died...I signed up for Vital Care Premiere for $10 a month, which is a scam. PetSmart is cheaper even after the vital care discounts. After calling into the customer service to file a complaint against the store, the store manager contacted me trying to explain how the animals couldn't have possibly been sick..The snake never ate. I even returned to the store numerous times, explaining the snake wouldn't eat. I was given suggestions on what to do. I tried those, and it still didn't work. Now I have wasted hundreds of dollars at this store, only for no one to care. The manager was very arrogant, to where I ended up hanging up on her. I will continue to complain to customer service.
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December 2023 by maddy
We discussed soft treats for my dog who had 15 teeth pulled. And enzyme spray for urine stains. The staff was SOOOOO helpful and polite.
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August 2023 by Danisha Marble
I was scheduled for a 9 o’clock appointment today Aug. 20,2023 . I get there at 8:55am doors locked. I’m knocking and calling someone finally comes to the door around 9:15 or so. Long story short just to tell me they don’t have a groomer there yet and my puppy doesn’t show up in the computer as having an appointment. Ask me to show them something that states he do and of course I did. And still all they can do is apologize they don’t know what happened but he’s not on they books today and they don’t have a groomer. So unacceptablePETCO: Max's grooming appointment is coming up on Sun Aug 20 at 9:00 CDT at Florissant.Reply "1" to CONFIRM the appt or "2" to CANCEL the appt at least 48 hours prior to appointment.1PETCO: Thanks! Max's appointment is confirmed. We request a 48 hr noticefor cancellations.
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August 2023 by cleophas brown
The groomers left my dog wet. They said she urinated in the cage and didn't have time to clean her up. I picked her she smelt like urine and was wet. There was three associates standing there. I ask for the general manager info and I was told that there was no GM
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August 2023 by Jocabel Torres
They accused me and my wife of getting our dogs groomed and not paying, I asked for the manager and provided bank statements and he still refused my business… that’s a sketchy place with sketchy people that seem to be lost and not know what they are doing!!!! How dare they accuse me of not paying for something and when I proved them wrong they had nothing to say!!!!