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October 2023 by Lucas Bell
72 West RV has a great service and customer service departments!They promptly helped me get a Forrest River warranty issue resolved on my Forrest River Grey Wolf 26 DBH.The staff at 72 West was awesome and took all correspondence over for me with the OEM, while other dealers will often keep you the middle-man to transfer information back and forth from the OEM and the dealer ... causing delays and frustration for everyone. The service team also kept me up to date with status of the fix along the way which was awesome.On a separate note - 72 West RV also has a good selection of different size / styles campers on their lot to choose from.Can't say enough GREAT things about my experience here. Will definitely be recommending to friends and family!!
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June 2023 by Cherri Newbury
Perfect for pull behind trailers and 5th wheels, if needing RV supplies.
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March 2023 by rhonda roberts
We had an ac issue on our used camper that they quickly addressed for us! Thanks so much! The new building and customer service was nice.
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July 2022 by Susan Gould Eckhoff
They make any and every excuse not to come out and service an rv even after they were the one who screwed it up... beware of this company, I have breast cancer and they have been lying and making excuses not to fix my thermostat they screwed up and it’s over 80 degrees in here today with all shades closed..........
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June 2022 by Kristina Dunham
Exceptional customer service. Bobby goes above and beyond. Alison made the whole buying experience painless. Dont think about going anywhere else to get a camper. Go to 72 West!
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May 2022 by Susan G.
After spending over a thousand dollars for a brand new rv furnace a few years back, it quit working; had them come and service it in November and it cost me almost another thousand for a bad wire in furnace itself, they First looked and rewired my new thermostat; I had them check my hot water heater because it won't heat on electric, just propane, he worked on it and said it was fine now...he Brought my new propane lines because I had a minor smell of propane but he brought the wrong ones, he said he would be back with the correct ones around 5, he had mentioned earlier that my water pump bowl had a crack in it and could flood my cabin, he said it was only $19, I said yes bring it back with you when you bring the correct propane lines and definitely fix it because I had some water coming in under my kitchen sink (which I showed and told him even before he came out).. needless to say after he returned at 5, he was only here for 5 minutes and rushing to leave and said everything was done...$702.00 later, no electric hot water heater working at all; no bowl replaced on water pump (leaks even worse) and my ac thermostat that he rewired will not work on high cool and I'm sitting in direct sun...ive been waiting 5 weeks on a promise of no shows and excuses, my fifth wheel cost $35,000 used 5 years ago and a person should get there moneys worth but since I refused to pay a $250 show up fee, they will not help me even thou they are at fault, I've called around 20 times since November and waited on them since 8am today to show up finally only to be disrespected and juggled around on the phone, I get blown off on a weekly basis by there Mgr Bobby' I called and talked with Bobby , (Mgr )and said to call again on Monday morning continuously several times in a row
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September 2021 by Bollinger Land Development
Excellent people to work with. Very friendly and will not sell you anything you don't need. They are full of advice and helped us tremendously! They will forever have my business.
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September 2021 by Michael Chavis
The folks here at 72 W are just simply the best. We were in Georgia and had trouble with our hot water heater and called them on our way back home and they was able to fix it that day. We also forgot to raise our rear stabilizer and they was able to get it taken care of through insurance in a very speedy manner. If you’re looking for a camper these are the people to see have a great day.
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August 2021 by Matt Glore
Rented a camper from these folks a few weeks ago. They were very easy & pleasant to deal with throughout the whole transaction. Would do business with them again.
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August 2021 by Ron Braddy
Is friendly people excellent sales
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July 2021 by Greg G.
I had warranty work done more than once here on my new travel trailer (purchased in another state) and the experience was 5 star. I give it my highest recommendation. The employees are very friendly, which is saying a lot for the STL area. I wouldn't buy anywhere else when I'm ready to upgrade.
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July 2021 by Michael Miller
We been using 72 West since April of 2018 and have had good service each visit until last time. We picked up our Fifth Wheel after having it serviced, while it was there we decided to upgrade and trades it in at another dealer since after asking to get a trade value for it to trade it at 72 West we never got a call. When we're got to the another dealer to complete the deal and transfer all of our stuff to the new Fifth Wheel I noticed our TV we put on the bed to travel had been damaged from having the A/C in the bedroom worked on. Called 72 West to let them know and was told the General Manager would call me, no response. Called again still no response, so on Prime Day decided just to buy another since not getting a response from 72 West. After this last experience with 72 West I won't use them going forward.
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June 2021 by Ashley Taylor
Extremely nice and helpful staff! Had the model we wanted, was able to reasonably finance, and had most of the additional equipment we wanted to add on hand. Included sway bar, septic hose etc. Highly recommend!
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June 2021 by Angela Martin
Had my camper for 5 weeks just to put in two vent handles. Not good. Also broke one lock, but she replaced it.
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April 2021 by Hi_Tek Red_Nek
We purchased our 2021 Cherokee 294GEBG from 72 West and couldn't be happier with it. The staff was great and it was refreshing to look around and see what they had to offer without a salesman following us around the whole time. We shopped around and that was one of the biggest factors in us going back. I really recommend them to anyone looking for their first camper or an upgrade.
