-
April 2023 by Genice Hamilton
Nice place to shop.
-
March 2023 by Ta At
It's amazing how pretentious the workers are...time after time. Everyone I know says the same thing. It's truly a shame. It should be a joyous, welcoming, pleasant experience.
-
December 2022 by Genevieve Bianco
I had a very bad experience ORDERING FURNITURE through this store and company. I placed an order for a Montauk table, early August, and 6 Stratton chairs, early Sept. I was given a window of time for delivery of Aug 2st-Sept 4 for the table and Sept 14-28 for the chairs. As these deadlines for delivery were passed of many weeks, past Sept and late into Oct, I became anxious and started contacting the store. No one there seems to have an idea of where exactly was this merchandise. I was told when I bought these items that if I purchased them through the store I would get support throughout the process. It was never the case.I initiated all my calls with the store trying to track in vain these 2 orders. I was also told when I placed my order that I would only be asked to pay the full amount balance when I actually receive these items. Capitol One, WS's bank, contacted me several times early on so I would pay the full balance within 30 days of billing or face additional charges. The only person I finally tracked down that gave me hope and a more concrete idea of where my furniture was working in contact with their delivery company.After a few more calls, this person tracked my table which came late October. Unfortunately, when it was finally delivered the legs weren't the same size! The table was lopsided!!! I cancelled my order and got a refund 3 weeks later after again initiating many calls with WS and with Capitol One. Throughout this process the manager of the WS store in Frontenac, Annalise, was hardly ever available or supportive. Her assistant manager was a bit more helpful and kind but not able to help much either with a concrete answer on the way to better track my furniture. What bother me the most in this experience is when I found out that WS (as well as PB it seems, same company) keeps placing orders while giving false delivery times to their customers in the hope that most of these people will keep their orders. These delivery times are not respected, not in my case, and not in the case of many other people I heard from who had a similar experience with this company that appears too big to be able to keep track of anything. On a last note, after finally getting my refund, I received several calls and texts early November (11/ 9) informing me that my chairs (not the table yet) were ready for delivery!!!
-
October 2022 by Jesse Ledford
They have the best fresh delicious Chicken burgers and beef burger, new employees/ owners are very professional and care about customers. Food is cooked right after you order. Awesome food and great service. I will be back.
-
June 2022 by Bob E
Everything for the kitchen, you name it they have it. Associate help beyond compare.
-
April 2022 by Stephanie Carlson
Good selection of wonderful items—hard to leave without buying something . The staff is extremely knowledgeable and customer focused. Always a good experience!
-
March 2022 by David Landesman
Horrible customer service. I tried to return DEFECTIVE Williams-Sonoma coffee capsules and they won't take them back. Even though 3 of the 4 boxes I bought are unopened and I have the in-store receipt and tried to return the next day. They do not work in the Nespresso as advertised, as these are their "compostable" capsules...water only drips through. Ugh.WS does not stand behind their products.
-
January 2022 by Bryan Monaco
I needed a Spritz cookie gun at short notice... They had it in stock. Cookie emergency avoided.
-
December 2021 by C Pope
I'm a longtime fan of Williams-Sonoma. I bought the copper core All-Clad pan set from them almost 10 years ago and I'm as delighted with them today as I was the day I bought them. They carry a wide range of high-quality appliances and kitchen tools. The employees are helpful and friendly. Their store is located upstairs on the second level of the mall which is accessible by escalator or elevator. There is enough room inside the store to navigate with an assist device such as a walker or wheelchair, but there are a few areas that would be a tight fit. I saw no other barriers. If you love to cook, you will love this store!
-
December 2021 by Kayla M
Too crowded. Need a bigger store space badly. Almost impossible to push my stroller so I feel very confident it would be difficult to maneuver a wheelchair.
-
November 2021 by Nancy Follett
Was friendly returned what was ordered on line got wrong color and they couldn't change before shipping cost more because of tax base.
-
October 2021 by Sir Lyrchez
Nothing beats da chevy
-
August 2021 by Kristina Nichols
Pretty nice but not as much selection as other W&S I have been to in other cities
-
July 2021 by Bon Jour Kitten
Went in for Nespresso Vertuo pods, which this store didn't carry, but left with a nifty gravy boat, a Nordic wear bundt pan, and crepe mix. Friendly associates were attentive but not pushy. Went out of their way to find a box for gravy boat, and to find the crepe mix( if it were a snake, we would've been bitten!) we love. Love a store where you are acknowledged but allowed to shop on your own without hovering. Always lovely things at Wms -Sonoma.
-
April 2021 by Deborah Small
The customer service at WS has really gone down hill! I ordered an All-Clad pan in early December. The item was supposed to arrive just after Christmas. It did not arrive until Feb. 6 and when it did, the saucier was missing a lid. We returned the item with their assurance it would promptly be replaced. On April 10th, we received the wrong item! I called again and was told they would ship a replacement. Today, I decided to check on the status and found out the item had been cancelled. No communication, no refund, nothing! I've spent hours on the phone trying to resolve this situation with no luck. Tomorrow, I'll try our local store. Will no longer shop at WS!
