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November 2025 by Shayna Heathman
Confirmed an online booking to show up and them require a utility bill. Showed them our utility bill from our apartment and they said it had to be one from a major KC company but our apartments cover all our utilities. A complete waste of time.
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November 2025 by Rossel Lobo
The worse joke ever, you should train your people, that guy in customer service treat it us like he was making us a favor
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October 2025 by Scott Clark
Very customer friendly! They didn’t have what we ordered but got us something to make sure we had the space we needed. Great team at this location.
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August 2025 by Matthew Yates
Mike the manager was awesome, accommodating and customer focused. Great experience.
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July 2025 by Brad Boyer
Told us we could use our bank card to rent a vehicle took the money out of account and didn't let me rent a vehicle now I have to wait up to ten business days to get my refund after sending me to two locations ill never use them again
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June 2025 by Mark Barber
Wanted to rent a SUV for 3 days. Enterprise across the street quoted $325. Budget quoted $900. Lady had no interest in helping us, never heard of AARP. We rented from Turo. You should too.
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February 2025 by Megan Palmerin
Beware they illegally charged my card and I didn't rent a truck from them or give them permission.to do so DO NOT GIVE YOUR ONFO TO THEM THEY WILL STEAL YOUR INFO
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October 2024 by Carrie Jeske
Horrible. They called last night to confirm my car and time. When I arrived the car was still dirty and angry customers in front of me. It’s the old McDonalds building on N Oak. Very run down building, poor service and lots of frustrated customers dropping off and picking up.
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August 2024 by Bryan Malcolm
They won't have the type of vehicle you reserve, no matter how early you reserve it.
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August 2024 by Leanna Smith
Reserved one thing MONTHS in advanced. Even confirmed it. Got stuck with something entirely different. Now my vacation is ruined. We cannot take a SUV where we are going. So now we are screwed and they refuse to give any kind of discount for the inconvenience. We will no longer do business with Budget
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July 2024 by Alexander Matlock
By far the most unprofessional business I have ever interacted with. Not only did the front desk child have zero idea what he was doing, but after speaking with his manager wouldn’t allow me to speak with his manager.
Furthermore when asked why his manager couldn’t be spoken to he provided no explanation and instead threatened to call the police.
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July 2024 by William Briscoe
Rented a vehicle that the steering wheel shook bad. They sent us to the airport for a replacement that took forever. Wouldn't recommend
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July 2024 by Nichole Garrett
I received the best customer service at Budget. The young man was so patient and incredibly nice with me. Definitely will be returning back
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April 2024 by BT DFMS
Picked up a moving truck ? great people, friendly and helpful and respectful and reliable! Thanks and God Bless ?
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January 2024 by Matthew Jarman
If I could rate it 0 stars I would, worst people to deal with... Barbara was extremely rude and unhelpful.
