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April 2025 by BadBirdX
Rude, unprofessional, showed me someone else’s entire SSN and tax files, had to tell them twice it was NOT me. was not offered any additional services or insurances. staff was eating chips at the desk in front of me. TM saw where I worked and then proceeded to talk poorly about my place of employment.
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February 2024 by Rai Twitty
I have been going to h&r block for years. I had gone in this year to get my taxes done and everything was going really well. Until, for some reason the man that was doing my taxes was trying to charge me over $300 to have them filed. That's more than double the cost of what I usually pay and he couldn't give me an explanation why it was so much. Then when I began to tell him that I cannot afford that, his whole demeanor changed and he had the biggest attitude. It was honestly really unprofessional and I will probably not ever go back to this location because of this experience!
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February 2024 by Lisa Archer
Very friendly and very helpful..........
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February 2024 by nathan jordan
Kathy was amazing she explained everything the experience was superfluous
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April 2023 by Kc Casper
The lady's working were really rude and short with me. They wouldn't answer or explain anything. Then the fees were outrageous.I should have used TurboTax instead.
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February 2023 by Tammie Gann-Jones
Kathy, my tax preparer, is very knowledgeable and professional in her field! She was very patient and considerate in answering ALL my tax questions, and explaining in detail each step in the preparation of my taxes!The receptionist was also VERY courteous and professional in her front office duties!This is a excellent H&R Block office to do one's tax preparations from my experience the last 3 years! I highly recommend H&R Block, and this location!
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October 2022 by David Simia
Find and support your local C.P.A…OR…TurboTax is a bargain…TaxAct , Credit Karma, Jackson Hewitt…!!!Do not use H&R Block IMHO! Tax returns for 2019 were prepared by an H&R Block bullpen employee???. They input the incorrect SSN and this incorrect input impacted 2019 AND 2020 and refunds were delayed for both 2019 and 2020 AND PROBABLY 2021. Tax year 2019 was finally received after an 18 month delay. Tax year 2020 is still delayed for almost 15 months caused by the 2019 error. This process has been ongoing for almost 3 years...with no end in sight!An H&R office manager acknowledged the error and prepared a representation letter on the corrective steps that he would undertake to correct the errors. Copies of the letter were given to the parties and the office was asked to put a copy in the respective files.Facts:1. H&R Block prepared the return!2. The taxpayer, a minor, merely signed the returns that H&R Block prepared and processed!3. Their representative (Mr. B) acknowledged the errors!4. They provided a letter how they would correct the errors.5. A company “Senior Paralegal?????”, MSA, in a letter dated December 2, 2021 challenged the authenticity of the letter referenced above and their accountability stating “We have no evidence that delays you appear to allege…are attributable to H&R Block”. They admitted an error but they have no evidence????.6. Further information continues to allege shamefully that a minor is ultimately accountable for the input error. H & R alleges that they were provided inaccurate data verbally or ?. Go Figure. They had multiple W-2’s to review, not 1, not 2, but multiple W-2’s with all of pertinent information needed to accurately prepare a proper return (s) such as Name, payee, address, SSN, withholdings…and to specifically verify the SSN. That is SOP for the overwhelming cadre of tax preparers. Apparently, it is not for this operation and, accordingly, that magically wipes away any H&R accountability!!!! H&R Block has not provided one verifiable document to which the taxpayer is entitled to prove their allegation of no responsibility. They only make shallow claims.6. Past representatives did not give any evidence, IMO, that they thoroughly had strong desire to investigate the matter such as talking to the preparer of the returns in 2019, the supervisor, reviewing the files, etc. to expedite a quick and just resolution! They hid behind privacy mumbo jumbo…totally unnecessary if they would just investigate the matter internally. You make a mistake…own up to it. You do not need redundant forms and consents to find out you made an obvious error...except to blur the facts. The facts are clear!7. Delay, deny, attempt to bully and intimidate is the apparent customer service model that H&R employs, IMO.This disadvantaged the taxpayer financially and, yet, they claim no responsibility. The taxpayer had to borrow money for school needs since the refund money was not available and, yet, it isn’t H&R’s fault. It made completing FAFSA more challenging since the returns was not corrected and, yet, it isn’t H&R’s fault. It has the potential to complicate her Social Security earnings calculations as well. It all began with the incorrect preparation and, yet, they claim… not me, not me…the man behind the tree and, therefore, it isn’t H&R’s fault!IMO, this is unprofessional and indicative of a poor work product. They blame a “minor”.p.s. Information has recently been obtained by a U. S. Senate staff in discussing with the Tax Advocate Service indicating the possibility that H&R block may not have even mailed in all of the returns that they stated they would process. IT JUST GOES ON AND ON!! SAD FOR A COMPANY AND REP'S TO ACT IN THIS MANNER!!! SHAMEFUL IMO.
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August 2022 by benjamin woodson
Professionalism
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August 2022 by Forest Pavel
Great service from Kathy
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August 2022 by Sandra Robertson
the agent Mary Williams
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August 2022 by Brian Spring
Convenient
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August 2022 by camren nowak
She saved us money
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April 2022 by Christan Schee
A little pricey but convenient.
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April 2022 by Isaac Callicotte
Christine was really professional and saved me thousands of dollars.
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February 2022 by Tim Newman
Patricia was extremely knowledgeable, professional and helpful. Your fees are pretty expensive but I was confident that she did a thorough job.
