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March 2024 by Sandeia Sadarangani
Highly recommend Debbie. She really knows what she is talking about and takes time to explain taxes and ways to increase refund.
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February 2024 by Jessica Harris
I don't even know where to begin with this...but please save yourself and don't ever go to this location. We made an appointment and paid to have our 2019 amended taxes done on April 3rd 2023 by Amanda. They were immediately mailed and received at the IRS on April 6th 2023. We were told to expect to wait at least 20 weeks before we received our refund. Around the end of August 2023 we began to call the IRS weekly. We were given the same answer each time. It was still in processing. Finally on November 6th we received a call from Ms. Helm at the IRS that our taxes could not be processed because they were not completed correctly and two forms were missing. I called the Gladstone location, the clerk pulled the file and said we could come pick up the missing information. They had no way to fax it to the IRS. Low and behold of course Amanda no longer works there. As of Jan 1st 2024 we still had not received the refund. On Feb 20th we receive a letter from the IRS stating we have until March 14th to send them the needed documents. (The documents were immediately faxed from the UPS store by myself on Nov 7th, with a received faxed confirmation I know its shocking but apparently the IRS never received them so here we are back at square one. After speaking with a co-worker formerly employed by the IRS she advised that H&R block should absolutely fix their mistake, refund the $94 we paid to have the amended taxes done to begin with and have them corrected and resent. I call and spoke to a kind lady named Sue who makes us an appointment with Debbie at 5pm Saturday Feb 24th. We arrived a few minutes early, check in with the clerk up front and proceed to wait 30 minutes, not one time given an update. During this time a young lady comes in for an appointment with Kathy. Apparently her family is very well known because Kathy and the front desk clerk rave about them for some time. Kathy completed the young ladies taxes, she pays and leaves and Kathy and the front desk clerk proceed to gossip about the family. Finally at 5:35 we ask about Debbie and we are told she is with a client so we gave up and left. I am shocked at the horrid experience we have had with H&R block and this location. We have no idea what to do and are left helpless again. Please do not go to H&R block. Save yourselves this completely unnecessary drama from lack of customer service or simply being a good person.
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December 2023 by Susanlynn Katadrik
I am reporting this location to the Missouri attorney general because how is this even a district location and they have all these complaints about them messing up people’s taxes and information. My financee went here to get help on the advance and they put his middle name as his last name. Then they had him waiting there for over an hour to see what they had to do to “reset” the process. This is people’s personal and confidential information you guys are handling and you guys are supposed to be professionals to be making all these mistakes! Stay clear and away from this location and read all the negative reviews they are piling up.
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October 2023 by Jacob Murnahan
Ok multiple occasions I have called with a question and they either don’t answer, or answer and leave the phone off the hook
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September 2023 by Serdar Ozgoze
I processed my tax refund through here. They told me I would receive $5051, but I ended up owing $2045. Later, when I spoke with the IRS, I learned that a file extension was not made. I can’t find anyone responsible. They don’t answer my calls or emails. Don’t waste your money.
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August 2023 by Kimberly Olivier
This office lost all of my tax paperwork!!! It has my SSN, DOB, everything! I've tried for months to get it back. They lie amd say they will look then never call me back. Avoid H&R Block!!!!
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May 2023 by Emily H
Definitely recommend coming here!! The lady who helped me, helped me explain how taxes work and told me everything I needed to know.
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April 2023 by Christy Weaver
Great place to get your taxes done!! I have used them for years and they do an amazing job!! Thanks
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March 2023 by Robert Arnold
worst place to have your taxes done ! i had Judy do mine she did not send it to the state of mo, very hard to get hold of anybody who will help you.i ended up scanning the copies and emailing it to them. now instead of a week i have to wait 4 to 6 weeks to receive My return from this place
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March 2023 by Nyessa Marie
Always get done quickly and well. Highly recommend
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March 2023 by Marie Nave
Amanda is so efficient with our taxes. We a complicated tax filing and she knows all of the answers and is informed of all the updates. We appreciate her attention to detail.
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March 2023 by David Greenhagen
Wasn't busy at my appointment time. Easy to get in and out of.
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February 2023 by Mark Morehouse
Debbie always finds extra deductions for me and my situation!!
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February 2023 by Eil Tillie
Like always outstanding customer service she was a great I would not suggest anybody going anywhere else she's an awesome person if you don't understand something she explains it thank you for having people like her
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December 2022 by johannah O'Campo
I was the first one here. I've been waiting for 40 minutes...
