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November 2024 by Jill M. Hall
From the receptionist to the repairman, the customer service was great!!! Not to mention, my car was ready before the promise date.
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November 2024 by Mike Shryock
Great work. Excellent communications. Would recommend them to everyone I know.
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October 2024 by jennifer allende
I wanted to share my feedback on a recent experience with Crash Champions Gladstone location. Following an accident that was not my fault, I relied on the shop to handle the repairs efficiently. Unfortunately, the process was significantly delayed, forcing me to cover out-of-pocket car rental costs for much longer than expected.
When I finally picked up my vehicle, I was disappointed to find that some repairs were incomplete and the overall quality of the work was unsatisfactory. Upon discussing these issues with the manager not once but twice, I was told, “We did all we could do,” which left me feeling dismissed and without a resolution.
I understand that unforeseen challenges can arise, but I had hoped for better communication and service. I would never return to this place again. I hope this feedback helps improve future customer experiences.
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October 2024 by Aaron K
Just discovered my bumper was reattached with zip ties after one broke and my bumper was sagging. Even if it wasn't covered under insurance to repair the broken clips on that's side it would have been nice to know or at least had the offer of having it repaired. Zip ties are not a permanent or professional solution.
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October 2024 by C N
Picked the car up after 5.5 weeks (told 3) with new front end damage when it was dropped off for rear end damage. They denied responsibility. Have photos from insurance company.
Low IQ people with no goals for themselves work there. No goals for themselves means they care nothing about doing well for others.
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October 2024 by Brenda Reiff
This shop knows what they are doing. Very friendly and upbeat. You are constantly kept informed during repair process. Worry free experience. Very impressed with the customer service and repairs!! Highly recommended!!
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October 2024 by Clary LOPEZ
Quick and great job
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September 2024 by David Kissee
Crash Champions Collision Repair
Gladstone
Was who State Farm referred me to as a preferred repair center after my crash recently
Now the body work is done they are avoiding me when I ask about the severe squeaking noises coming from the vehicle
I told them about the noise beginning right after the crash and even wrote a note saying it needed to be fixed when I dropped it off for repairs
I pick up my truck and the body work was nice however the brake taillights didn’t work which they fixed quickly and reminded me how important a excellent review was and said to give them an excellent review even if something is wrong and they would make it right
Week one after body repairs when I call about the squeak getting louder “The manager will call you and we will check it out “ , then when I did not receive a call on Friday I called on the next Wednesday and was told “we only look for major damage and would have to had it farmed out for that repair” I asked why it wasn’t done and was told the manager would call me”
Another call and I was told “we are waiting to hear back from State Farm “ and we will call back “
Another Friday and I speak with State Farm and now it seems they say now I am going to have to find a shop and since Crash Champions didn’t mention it I will have to prove it is related
I call crash champions and I am guaranteed the manager will call before the end of the day, guess what. NO CALL and it is Friday again
Tired of this run around and shoddy work
Looks like it is going to take an attorney to get action
Do not use Crash Champions for anything
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September 2024 by Christopher Fair
Repair was perfect, thanks :)
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September 2024 by Lori Chapman
I hope I never have to go back, but if I had to I would. The ladies at the front desk at Crash Champions offered excellent customer service. ABOVE AND BEYOND! Very hospitable and lots of communication. Thank you for making sure I got my parking passes back after hours. I couldn't expect that service, but I am grateful for it!!!
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August 2024 by Kendra Emmons
Easy to work with, friendly staff, and my car looked like new when I picked it up. They handled everything with the insurance and rental car companies land sent regular updates. The car was ready to go on the day they promised the work would be completed. I will definitely use them again!
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August 2024 by Barbara Carrubba
Excellent service and quality work! They kept me updated by phone on the progress of my repair. I would definitely recommend them!
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August 2024 by Samanatha Harris
10/10 Recommend!! They went above and beyond for all services, as well as kept me informed every step of the way!
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August 2024 by Barb Isaacs
Friendly staff, called with updates when they said they would. Good experience for a frustrating situation.
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August 2024 by Gavin Englund
Kevin, Kaylee, Maddie and the team were great. They provided updates and were honest about the work and items that came up during the process. There were no surprises because of the great communication. The car is repaired to where it should be.
