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February 2024 by Amy Ganaden
JJ helped me find my phone which was like finding a needle in a haystack. He did not give up! He made phone calls and was able to locate in a place I would have never found it! I so appreciate the time and diligence! You don’t find customer service like that very often. I am so grateful!!
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February 2024 by Sirio Eliaz
Since the previous manager left this place the things and services of this store have been terrible they sold me the phones without any ID and when I came to pay for them when I only wanted to make a payment for my vile they ask me for an ID which I consider That is total racism, I will never return to this store again and I do not recommend it to Latinos and African Americans.
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February 2024 by Martin Slimmer
My wife and I visited this store on a Saturday afternoon, due to a bulging battery issue on our Pixel phone. While there was nothing they could do in regards to the battery so we had to purchase a new phone, we nonetheless had a great experience with Brandon. As a rule I generally dislike sales experiences, but this one was definitely an exception. Thanks, Brandon, for exceeding my expectations with our phone purchase.
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January 2024 by Kelley Seitter
Be aware this is not a corporate Verizon store and they will absolutely take advantage of the fact that they do not have to follow Verizon’s policies.
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January 2024 by Marti Lamar
I can’t speak highly enough of J.J. and Ben. These 2 men are valued employees. I hope management realizes what they have. I was having a lot of problems with my iPhone. They took their time to help me and treated me like I was the most important person that would walk in their store today. Thank you for a job well done JJ and Ben.
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December 2023 by Uncle Robb
They all seemed to have "I will do it if it is my problem. Then charged me 3 times as much to get face to face service. If I haven't already tried online for 3 hours and already given up on " foreign man don't understand language good enough to complete a simple task. They couldn't even figure out how to port my old number. Had to do myself online through the Verizon app .
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December 2023 by Julius Xani
Polite and fast customer service.
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December 2023 by mario rodriguez
5 stars for Brooke!! She is Amazing!!! Great customer service!
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September 2023 by Elizabeth Catapang
Lauren was very efficient and is exceptional at problem-solving. We had so many problems when we tried to call to make a new account ourselves, but when we went to the store she was able to solve our problems. She deserves a raise!
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September 2023 by Elizabeth
Lauren was very efficient and is exceptional at problem-solving. We had so many problems when we tried to call to make a new account ourselves, but when we went to the store she was able to solve our problems. She deserves a raise!
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September 2023 by Jack Coons
Our sales person Brook is awesome very professional and very friendly she is the best
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July 2023 by Kierston Gilmore
I went in looking for a new phone and the worker, Tessa, was extremely helpful! Great customer service, very patient, and informative. Definitely recommend seeing her if she’s working when you go in
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July 2023 by Raylee H
Went in for a bad battery on my phone and the worker, John Paul, was super helpful and patient, I even came out with a new phone. I’d recommend him to anyone that goes in the store!!
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June 2023 by Glenn North
This review is actually based on a purchase I made nearly two years ago. My cell phone threw craps days before I was headed out of the country. When I came unto the North Oak Verizon Store I was greeted by Alexis Bannister who cheerfully greeted me and provided me with one of my most memorable customer service experiences. She quickly helped me to find the phone that best suited my needs along with other devise that would help on the trip. Ad someone who's not technologically saavy she was patient and walked me thru all of the phones 'bells & whistles." She even followed up with me a few months later to make sure I was still pleased with my purchase. Alexis has a bright future ahead and Verizon is fortunate to have her.
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June 2023 by Edrees Raheem
-5 stars. An Outdated company, deeply corrupted, money greed. $268 for 2 lines?!!! Verizon is the WORST company Ever by Far I have Ever seen!
