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January 2024 by Dan Chambers
Staff is definitely not come to you if they see you looking for something but that's OK looking around as good exercise
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January 2024 by Some Guy
Good place, awesome service. Just a little overpriced on everything
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November 2023 by Jacob Murnahan
Went for a key copy and it was cheaper than the Walmart machine and got it done super fast!
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September 2023 by Robin Hawk
The people are so nice and helpful. They have always been what I needed
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August 2023 by Anita Simmons
Friendly knowledgeable staff and hazel free returns. Yes there are less expensive places to purchase a lot of the items they have, but sometimes you need it now and if you have to match a broken part, who wants to have to keep sending the wrong part back through the mail.
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July 2023 by Courtney Neill
Love this place been going since i was a kid with my parents. And now i go with mine to buy mower gear. Seen they have a now hiring sign outside and ive been filling out apps and calling multiple times. Nobody gets word to management, either that or they just have signs up for no reason. Take them down because youhave people who actually want to work for you. Its misleading as a buisness.
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July 2023 by John F
I have been a loyal customer of Westlake Ace Hardware in Gladstone for years. They have everything I need for my home improvement projects, from tools and paint to lawn and garden supplies. They also have a great selection of gifts and decor items. The staff is always friendly and helpful, and they go out of their way to assist me with any questions or problems I have. They are knowledgeable and professional, and they make me feel like a valued customer. These are good people who are always willing to help. This is the best hardware store in KC, and I would highly recommend it to anyone who needs quality products and service.
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July 2023 by John J
I have been a loyal customer of Westlake Ace Hardware in Gladstone for years. They have everything I need for my home improvement projects, from tools and paint to lawn and garden supplies. They also have a great selection of gifts and decor items. The staff is always friendly and helpful, and they go out of their way to assist me with any questions or problems I have. They are knowledgeable and professional, and they make me feel like a valued customer. These are good people who are always willing to help. This is the best hardware store in KC, and I would highly recommend it to anyone who needs quality products and service.
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June 2023 by Larry Myers
I like that it isn’t a big box hardware store and still has the local neighborhood feel. The service I have received has always been great and folks are there to help and are friendly. I won’t talk about prices as just about everything is cheaper online, but I will attest the value that I have received for my purchases was always fair.Having knowledgeable, friendly people that can help you when deciding between items or providing info on things you simply cannot quickly get to online is invaluable. This store does provide that.It’s right next door to the DMV and is a great place to window shop or pickup items while you wait.The store is pretty crammed as they have a lot in their footprint, but it isn’t overly space constrained to where you’d feel claustrophobic.
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June 2023 by James L Parham
A little more expensive than most other places. Consistent employees and often have that part or piece you’re unable to find in the less expensive places combined with the helpful service that higher price becomes a savings by getting what you need the first time in addition to advice about their products. Their jingle from the 80s 80s and 00s is no mistake; Ace is the place with the helpful hardware (man) !!
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May 2023 by James Giovagnoli
Friendly staff, they know what they have and how to get what you need if they don't happen to have it.I bought a replacement air filter for our furnace, it is an odd size, but they had it on hand, and I think a competitive price compared to Amazon.
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April 2023 by Jason M
I like that I always feel like a regular customer when I shop here. Everyone is always very friendly and most of the time greets every customer when they walk in the door. Understandably, they don't have the selection of giant stores, but I would rather drive a little bit out of my way to shop here first. 9 times out of 10 I don't have to go anyplace else.
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April 2023 by Brooke Rivard
I needed help with a lawn mower blade. Cody was so nice and very helpful from our first conversation on the phone to helping me unload it. I picked it up the next day and Brian helped me load it into my vehicle. They were so friendly! It was just refreshing!!!
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March 2023 by Joe Davies
Great customer service! Will definitely be shopping here more often
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March 2023 by Nicolle Johnson
I work closely with the Westlake franchise and have to travel from store to store. This location is by far the cleanest, has the best selection of merchandise and is always well staffed, with friendly faces that are eager to help. Thanks, Becky for the always having a friendly face (your smiles are contagious, and Jason for running such a smooth show!!????????Pet Resource Center of Kansas CityNicolle Johnson
