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March 2024 by Walker M
Not the most updated building but the tellers and great customer service makes up for it. polar opposite of the lee summit location. i drive clear from lees summit for the service im treated like family.
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February 2024 by Tiffanie Conley
Do not put your money in this bank. The assistant manager Hannah lied to me. She told me that if I put the money in the bank for the items that had an overdraft fee by 2:30pm that she would remove the overdraft fees. Well she didn’t do her part as promised. Which caused a screwup on my account. I would not recommend putting your money in this bank!!! Also Nina her manager failed to do what was promised. DO NOT PUT YOUR MONEY IN THIS BANK!
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January 2024 by Lucy Ponnle
The team are fantastic, very helpful and awesome.They are knowledgeable, answered my questions politely.I will for sure recommend the bank to friends and family.
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December 2023 by nancy sooter
Madison T. Was a gem. She's a real asset to the bank. I came in to make a deposit but had other questions regarding online banking and she was so patient with me and took the time to answer all my questions. A real pleasure to be around.
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October 2023 by Stephanie Bass
We always go to Commerce Bank in Grandview. The staff is professional and courteous. They are very helpful and we never feel rushed when needing their assistance.
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August 2023 by Jerry Shipman
Awesome place. Every time I visit I am just blown away by how professional and friendly everyone is.
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July 2023 by Carlos Vides Advisor Academy
I had a great set todayI have been a client for over 20 years
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August 2022 by Yani Diaz
Went in today with a issue with my account but Sam currie took care of the issue. He always have good customer service and always greet you with a smile and positive attitude. Every time I come into the bank. Sam currie is a great guy I recommend anyone to go to this bank. Their staff is great thanks again Sam for your help.
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August 2022 by Akesha Samadhi
Best bank ever! Superior customer service, total professionalism, friendly, fast, attentive, caring and more!
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July 2022 by LaTisha H
This location always has the best service. Sam C is a awesome Banker that I can count on anytime I need him & the rest of the staff is great too!
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May 2022 by Big Ceez
This branch is the worst! Just the most scathing customer service in any industry. The young lady that works there named Madison Tepping really needs some retraining in her communication and customer service skills. It’s like nobody there has any type of etiquette and that is really a bad thing in todays world!!!!!! I would think that proper customer service and etiquette would be mandatory in the position they serve. The service at this Grandview branch is below anyones standards of how you treat your customers. Especially ones that have current accounts. This is definitely not the first time that interactions in this branch have been very far below standards. At this point you would almost feel like it’s cultural of how they operate. That usually comes from leadership or lack there of. I will definitely being following up with corporate.
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January 2022 by n f
I love my bank! Commerce has been my favorite bank and I have tried a few others but I always came back.
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July 2021 by Adrian Womack
Bank Personnel very confident and detailed
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April 2021 by Silver Forrest
Good, reliable staff. Kind of a busy location but gets done what you ask for.
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April 2021 by Sylver Wolf
This institution is about the worst bank I have ever had the misfortune of doing business with. I have received HUNDREDS in overdraft fees and can't get any help with a resolution. I just get transferred from one call to another for hours. They won't care about you and pawn off complex problems to the next employee
