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July 2024 by Julie Valle
The guy who checked me in for my appointment was insanely rude. Never even looked at me. I booked my appointment online; when I showed up I asked if they could also do a fluids check for me. He sighed really deeply and said they didn’t have time for that. I said my plan was to leave my car there all day and asked if it was still an issue. His response was (not verbatim) “well I guess not”. Still, no eye contact. When I picked up my car, my tires had not been rotated like I’d asked (the tire pressure on each tire was exactly the same as was when I dropped it off) and there were notes that I needed brake fluid. I didn’t know about the brake fluid until after I paid and was already home when I reviewed my paperwork. Why wasn’t I notified that additional things needed to be done to my car? Why did the guy checking me out tell me that fluid inspections happen on every oil change as a “courtesy check”?? Basically I’m tired of the laziness and lies. I’m not going back. This place sucks.
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July 2024 by Richard Matthews
Terrible communication, your appointment means nothing. Waited 6 hours for an alignment and they never even got to it. The excuse they gave was, "well, you're a drop off. We have all day to squeeze it in." No, you don't.
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July 2024 by Savannah Holland
They have always been nice to me when I have gone in! The staff tells me everything that is going with my vehicle and list options that they would recommend.
Edit: They over-torqued just 1-2 lug nuts on 3 wheels by over 30 foot-pounds.
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July 2024 by John Norton
Quick service and always able to get me in, even on a busy schedule. I try to go out of my way to visit this location, unless they are truly swamped!
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June 2024 by Ericka Williams
My car was overheating. I thank god for firestone getting me booked and found that my car was overheating due to a coolant hose leakage. I was able to not miss work and was back on the road. My exhaust pipe was also blowing out smoke. I drived it for a while and all of a sudden it went away and my car is still not overheating. Thanks Firestone
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May 2024 by John
Update your damn hours of operation.
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May 2024 by m b
Horrible customer service
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April 2024 by Regina Baker George
The staff were nice and friendly. They told me what was needed and how much. I will be going there for all my cars needs.
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March 2024 by Caleb Hoover
Was quoted 89.99 on an alignment. Sat here 2 hours while the guy couldn’t do a complete alignment because he Bent one of my tracks on the rear passenger. Then wouldn’t take my coupon then charged me 130$ if you need something done I’d drive on past this place as far as can be!
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March 2024 by Steve Jefferson
I had a friend take his 2008 Lexus there for an inspection. They told him it needed control arms. It would cost $1800. He took it to another shop. They could find nothing wrong with it! Don't go there,unless you want to get ripped off!!!
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March 2024 by Tyler Middlebusher
Went in there to just get a vehicle inspection. After an hour and a half they told me my car would not pass unless I spent $1800 on broken arm controllers, they said they would do them right then and there for me, gentlemen! I'm not car savvy so I asked a buddy for advice and he directed me towards a couple different shops around town. Neither shop could find even the slightest problem and had no idea what they were talking about and I passed inspection easily as my car is well maintained. I recommend Firestone 5 out of 5 stars if you want to waste almost $2000 on a part that you don't need. Nice chairs in the lobby though. Thanks Firestone!
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February 2024 by Thomas Mann
My grandson got a new car and they had to do the inspection for the VIN number and everybody was nice there and they thought it was great that he got a new car
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December 2023 by Janet D.
I came in yesterday with my son's car and spoke with Crystal. She was very busy at the moment, but stopped everything and gave me her full attention. She said that she could not get me in for an oil change, and apologized, but said that she would come out right then and check all the fluids in the car to make sure that we were doing OK. She then followed me out and proceeded to look the car over and let me know everything was OK. We have been customers here and will continue to be. Crystal is an excellent employee and an asset to this company. Thank you very much for having such amazing people working here! God bless this business!
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December 2023 by ulises castillo
My car was in perfect condition, I only took it to check the tires, then they told me that the power steering fluid was leaking and suddenly out of nowhere the steering wheel started rattling??
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December 2023 by Lonnie McDonald
Waiting area is commonly clean and the staff is friendly. Tire prices are competitive
