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July 2023 by Debera L.
Rude customer service. Some people like hands on service not a machine. Smiles and kindness cost nothing.
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May 2023 by S S
Had a man named Jacob help me the other day in the drive through. I had him help me a month or so earlier inside. He was very helpful and pleasant both times and I hope to have him help me again in the future.
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April 2023 by Leslie Hymes
Fast ,friendly service. Clean and professional. Atm is excellent. Very diverse range of cards and banks are covered by the atm
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September 2022 by Ryan Moritz
Closed at 3 pm?? What a joke. Most people aren't even off of work by that time.
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September 2022 by Eric Welsh
Stopped by today and Dawn was super helpful and courteous... This branch always has the friendliest employees
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March 2022 by Corey Mcmillan
Tellers are friendly..been a customer for 3 years now and have had no issues.
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February 2022 by Michael henderson
I could not be more thankful for the help I received today. I was frustrated and irritated to say the least, but Staci and Jean Ann were professional and patient with me. Thank you for being calm and respectful with me.
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June 2021 by Hailey k
Talked to a customer support operator not sure where she is located at but Jen you were such great help and very respectful. Thankful for the assistance and she deserves a raise!
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June 2021 by Ron Bean
This is hands down the worst bank I have ever been associated with, I tried to use the ATM on Saturday and it ate my card in 2 seconds and had a pop-up "out of order." When I called customer service they said I would have to wait till Monday to have a new card issued. I have to go all weekend without any cash and be put through the hassle of getting a new card issued. That's right I said issued so I'm out of my card for another 5-10 days. So basically they just stole my card
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November 2020 by Jessica Rueter
Maggie and her team at US Bank was extremely helpful. I have been dealing with a check that needed to be endorsed by US Bank for over a month. After dealing with the corporate headquarters of US Bank and the claims center not responding, I contacted Maggie. She was able to help me get the check endorsed and deposited into my account in just one afternoon. Thank you Maggie for your courtesy, kindness, and your assistance with this matter.
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August 2020 by Mark Callicott
Dawn and Jeanie are great! Today I was having an issue and Jeanie stopped her lunch break to help.
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June 2020 by Whitney Thomson
Banking with US Bank was much easier when there was two banks in Hannibal. I called to make sure I could do a cash advance, drove an hour to Hannibal, just to find out that apparently the systems where down in Missouri and Iowa. What a waste of time. They should have mentioned that on the phone. Secondly, every time I call the branch I can’t get through. It’s ridiculous. They claim it’s because of the high call value from COVID-19, but as soon as I call the US Bank customer service, they can patch me right through to someone at the branch. Finally today I called the branch and the call went through. They said “we’re open until 4 pm”, when google clearly states 4:30 pm. Don’t be lazy, adjust your hours on google if you change them. Save your time, do not bank here.
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June 2020 by Travis Bateman
Terrible terrible terrible terrible terrible terrible
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February 2020 by OG UNDEFEATED
Been try to get ahold of someone at the bank. Called twice and been on hold at least 20 minutes now. Absolutely ridiculous
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July 2019 by Terry Fishbeck
Rude customer service when I called about them charging overdraft charges that shouldn't have been on my account. Switching banks now😊
