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November 2023 by Allen Hamilton
After hearing of my experience that the mother of my child and others have had with this group I felt compelled to give this place a negative review. Essentially they sold a used car with a warranty. Now the car is having all sorts of problems that are fully covered within her warranty and they are dragging their feet on getting her vehicle fully repaired. They had her car for 7 weeks at a 3rd party mechanic and gave her the car back without a swapped engine, a power steering system that is STILL leaking, and an array of warning lights on her dashboard that were not there when she brought the car in.Your business practices have you on the way to a lawsuit with multiple clients of yours. Stop this ridiculousness while you’re ahead. Shoppers, there are PLENTY of reputable used lots in the KC area. Avoid these people unless you want to be taken advantage of.
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November 2023 by jeff kennedy
BEST car buying experience I have ever had, ANYWHERE! In all my 58 years!!! Hailey is SO awesome! Whole process is SO easy and they offer SO much! HIGHLY RECOMMEND!!!!
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October 2023 by Pietra
So I went in a couple of weeks ago. First of all they want to charge you 10000+ over the vehicles actual value. That's 700 bucks a month for a 2011. They also cover up any issues with the vehicle, my middle console fell apart as soon as I opened it, the door plastic fell off and it immediately needed an oil change and about 2 weeks after getting the car the brakes started SQUEELING, we're talking metal to metal. It showed no signs of it at first. There's no way you don't usually feel the brakes going out. They refused to help and they were rude the entire time I'd ask for assistance because they " don't cover brakes " they so called had an inspection on the whole thing from an outside source. IT IS RIDICULOUS. THEY CHARGE YOU A WHOLE CAR ON TOP of getting an old used car and they don't even make sure the brakes oil or tires are changed. Do not go here. They trap you for a car that will give out.
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October 2023 by Mac Betty
WORST PLACE EVER. RUDE UNHELPFUL they literally rip everyone off and be prepared to have multipleIssues with your car right after you buy it. Literally the worst place on earth. They do not know what customer service is. If you want to pay quadruple what a used car is worth, have it break down immediately after purchasing, be treated awfully, spoken to disrespectfully, and give them all your money, then go here. Worst decision of my life and I’ve learned a very valuable lesson, I will never make a mistake like this again. Do your research before you purchase a car, not only on the car, but the place you are purchasing it from.
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October 2023 by Josh Duckworth
Hailey was absolutely outstanding. The woman got me in and out in under an hour quick, Painless, and superior service. There is no reason to look any further for a car sales.
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October 2023 by Patrick L.
They charge 10k plus over for old cars that fall apart. Your payments will be 800 a month. They cover up ANY issues then claim they don't cover them when they become apparent. They need to be reported to the bbb and a class action civil suit should be filed. They have horrible customer service at the Harrisonville location. The centered console fell apart right after opened it, thats not the worst part. . . I LITERALLY HAD A BACK BRAKE FALL OFF THE BACK END. They claim that it passed inspection. .. bs. Do not go here unless you want to be screwed and stuck with a high bill.
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August 2023 by Chariety “Babygirl” Kendall
Let me start by saying DO NOT BUY A VEHICLE FROM CAR-MART,THEY WILL RIP U OFF. I have had my car less than 3 months ,they lied to me said it had never been in a wreck my mechanic said it has been rear ended,I've already had to drop almost 1700.00 in it for front n back alignment,new tires, strut's,a new starter,my hatch only opens half the time,my door ends up with water in them when it rains or I go through a car wash. This car has been nothing but issue after issue,I've complained since the 2 nd week I had it,they told me thats not their problem it's past the 7 day, nothing is covered under their warranty. I pay $800.00 a month for it. They don't care I keep having to put money in it but they damned sure want their money. I asked if I could trade it for a different vehicle they said not until I get down to $2500.00 this place is a rip off. We was in need of a vehicle cause our other one had broke down after 10 yrs. I BEG YOU GO SOMEWHERE ELSE,THERES A LOT NEXT DOOR THATS AWESOME GO THERE. DON'T GO TO CAR-,MART. ITS A WASTE OF MONEY UNLESS U LIKE PUTTING MONEY IN THE TRASH GO SOMEWHERE ELSE .
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August 2023 by Heather Thompson
Enjoyed my car buying experience so much! I would recommend anyone looking for a used vehicle to go see Hailey and the rest of the staff at Car-Mart. Their straight forward and genuinely helpful approach made my time easy and fun. Thank you guys!
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August 2023 by Taylor White
If I could give zero stars, I would. My vehicle was totaled in April and titled through South Dakota. Apparently they don’t know how to or didn’t care to try to get my South Dakota title. From my understanding they didn’t even try. Couldn’t reach out to me to try to fix the situation so instead they file for a repossession title when my vehicle was not repossessed!! When I spoke with Charity, the manager, she says they have a bad number on file. My number has been the same for 7 years! How come I get all the phone calls about my tax time payments or if I’m ONE day late for my payment but when it comes to my accident, they have a bad number? Then proceeds to tell me “well I don’t know what to tell you” what you’re telling me is I got screwed because y’all were too negligent and incapable of doing your job. Very dissatisfied. Very poor customer service. I hope no one else has to go through what I have. Will never go through Car-Mart again!! Nor will I refer anyone there!
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July 2023 by Roger Lawrence
Was helped by Hailey cox who did a amazing job. Got us in are new car and out the door. Answer all questions we had and very helpful. Would differently recommend
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July 2023 by Kenneth N Jackson
Hailey Cox and the whole team at Car-Mart was very helpful an a pleasure to work with.
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July 2023 by Nikki Pugh
Haley was wonderful to work with!!! Super easy smooth process. Got me in the car I wanted in under an hour!! With payments I can afford! Highly recommend this place! America's car Mart is awesome!!!!!
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July 2023 by Amber Seigler
Going in to car-mart of harrisonville I was very nervous but Hailey was a rockstar and reassured me I had nothing to worry about she got me into a car while handling three other customers all at the same time it was an easy process and she made me feel right at home. Highly recommend hailey! And the Assistant manager charity is totally awesome too! She was very thorough with explaining what everything meant!
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June 2023 by Evan Hicks
Didn’t Fix the driver seat belt after it was brought to their attention that it was cut, they did not provide a temporary tag and told me to go get it, that it was “ only $13”. The fact you can’t haggle and knowing what they paid at an auction for the vehicle, $13 for a temp tag isn’t asking much considering you’re financing $2k in admin fees for them to hit print in already made forms. Place in Harrisonville and I’m sure the company as a whole is a total joke. Was already pulled over for no license plate last night
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June 2023 by Barnett Renegade
They are extremely friendly, respectful, honest, and straight up awesome people at the car mart in Harrisonville, Hailey was my sales rep and she was busier than all get out, bouncing between me and 2 other customers, but not once did she abandon me, she always kept asking if I was ok and if I needed anything, also Reuben was a major help as well as the assistant manager that I can’t remember her name, I know car marts may have gotten a bad rep before but if you need a vehicle go there first, forget the big dealerships that will literally screw your over and over charge you.
