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December 2023 by John Hayes
Horrible
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December 2023 by John Ahlbrandt
Excellent professional service, knowledgable, courteous, and detailed.
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September 2023 by Tanille Logsdon
If I could give zero stars I would. I have never been so disappointed with a service location and an organization. Took a vehicle in for repairs from an accident and it took Max Motors Collision in all, 3 months to repair and finally return the vehicle. After not completing all repairs the first time, they promised to get it all done and pay for the rental car. We finally got the car back and when they returned the rental, not sure where the mix up was, but we got charged for the rental car. Contacted Max Motors Collision to get the money back and that was another fight. I have reached out to the GM of one of the Max Motors locations, and I guess they don't care about the customers concerns as I have never rec'd a call back. I have done a lot of business with Max Motors and will not ever again. I have never been treated as poorly with any other organization as I have been with Max Motors. Think twice about going to Max Motors collision...
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September 2023 by Damien Smith
I must say I’m impressed with the work max collision has performed on my vehicle. I will say it did take a little longer than expected but that was because they had to wait for parts to come in, so it wasn’t their fault at all. They completed the repairs faster than other shops told me it would take. My car looks better than it did when I bought it brand new. Thank you guys and big shout out to rob for the follow ups and also to the guys who done the work. Keep it up!Services: Painting
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September 2023 by mychal garcia
This place is the epitome of customer service! From the moment my fiance and I stepped in, to even a week after, their team took great care of us. We drove an hour to purchase a vehicle from them and we'd do it again because of how the entire staff treated us. Our guy was Mr. Sword and he got us out of there within an hour, start to finish. We'll definitely be back for our next vehicle!
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September 2023 by C Bales
My vehicle had been in the shop for awhile and I was told that it would be ready on that Friday. I arrived to pick it up, a little late, at 5pm. I cold tell the shop was closed, all of the employees were gone except one, Isaac, the Production Manager, he stayed late to finish up my vehicle. Normally, if you show up at quitting time people will not help you however, he stayed on a Friday after close to make sure I was able to get my vehicle and I was happy with it. I was pleased with the Customer Service I was given.Service: Body & Trim
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September 2023 by Kathy Wilson
The customer service was absolutely dismal! They had my car for 7 weeks to repair quarter panel damage and according to their mileage report my car was driven 416 miles from the time I dropped it off till I picked it up!Addendum: the explanation for mileage was they just took the mileage from the insurance inspection and didn't actually read the odometer when they started working on it. Kinda leaving yourselves open for legal problems if customers don't take their word for that!Still not pleased with my experience and I bought the car from Max Motors in Nevada! What a difference.
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September 2023 by Linda Hetherington
Work was fine but telling you how long they would have it is what sucked. It took 18 days instead of 1 weak
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September 2023 by Mike garcia
This place is the epitome of customer service! From the moment my fiance and I stepped in, to even a week after, their team took great care of us. We drove an hour to purchase a vehicle from them and we'd do it again because of how the entire staff treated us. Our guy was Mr. Sword and he got us out of there within an hour, start to finish. We'll definitely be back for our next vehicle!
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June 2023 by Cheri A.
My grandson bought his first car for Max. He was so happy got a decent payment plan and then five months after he buys it the transmission goes out and it's a 2017 with less than 80,000 miles on it. He had to wait three months just for a title now they don't even give him a loaner that's bull crap . Max motor is horrible poor customer service in the long haul . The car had a recall on parts on the transmission that they fixed less than two weeks prior to him buying it and didn't tell him. They took advantage of him because of his age and first time buyer . He took out extended warranty but they are saying it may cost more . Horrible and I'm angry.Well Max I don't see you responding to this review?
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May 2023 by Andrew Reed
I couldn't be more happier with the service I received from Max Motor Collision . The staff was friendly and not to mention my car looked great! They even detailed it, my hats off to that guy!Services: Painting
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April 2023 by Jenifer Dale
Just had passenger door damage fixed and completely painted on my Explorer and the car looks brand new! My car had also been completely detailed to my surprise! Thank you for the great work and to Bob for making the process so easy!Services: Painting
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December 2022 by Amanda Porter
They got the truck looking brand new after hitting a ditch. It took a little longer than wanted but it was definitely worth it.
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November 2022 by Charity Gardner
Don't but a vehicle from here sales an sales manager very pushy to sell a vehicle that is out of my price range an then asked I can get the vehicle in your price with no warranty who in their right mind wants to do that. Instead of finding a vehicle that fits my budget they tunnel vision on selling me the vehicle out of my price range oh yeah they can with no warranty that just sounds crazy to do that we won't be back an neither will my friends or family will go there INSTEAD go to BLUE SPRINGS FORD get what you want an the price you want
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November 2022 by Candy Osburn
Staff was friendly. Got my estimate and scheduled appointment for service all at up.
