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January 2024 by Abbie Woodring
How does Nydia still have a job???
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December 2023 by Sarah N
Went online and scheduled an appointment for passport at 8:15. The website didn’t work and they didn’t open until 9. We were sent away stating the accept walkins. I returned and they said I needed an appointment. They went online and said the online wasn’t working so I had to leave to go to Martin city. Just don’t even bother with this place.
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December 2023 by Crystal Rose
Very helpful with a missent pkg, the clerks were very polite and resolved my problem quickly! Thank you ladies
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December 2023 by Emi
On top of not knowing how to answer a phone call literally ever they also misplaced my mail and then give it to me more than a month later after they tell you that it’s lost. But they also do not inform you that they are going to be changing the mailbox keys and not let you know nor give you a copy of your own key, and when you go to pick it up from the post office they tell you that it is gone because it wasn’t in your cubby but now apparently it grew legs and got into a bag and went on the supervisors desk, and all of the sudden “poof” gone. Y’all need to do better and be functioning, if you hired people that were better at their job this might not be happening. People can’t go weeks and weeks without their mailbox key just because you are negligent and lost it. That is any customers fault that y’all lost the key that shouldn’t have even been moved out of my mailbox cubby.Hopefully y’all pull it together long enough to find one singular key because honestly it’s not that big of a task. Again GET IT TOGETHER.
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July 2023 by Mathew McCall
RA was extremely helpful in getting me the right form for an official letter I had to send. He explained what I needed and got me out the door quickly.
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July 2023 by Glenn A
If you all hate your jobs so much that you refuse to do them at even a basic level, just quit.
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June 2023 by Jennifer Keeton
Horrible customer service. The lady that helps with passports is absolutely horrendous. She had no idea what she was talking about. Get her off that position, she is going to mess up those applications. I hope my husbands goes through.
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December 2022 by Whitney “Jim's Babygirl” Deckard
Horrible! I've called multiple times as I only get my mail occasionally. Now, because ya'll don't know how to deliver mail, I have a warrant due to not getting notice of a court date. Thanks a lot!!!!!!!! Also, my new driver's license got returned cuz ya'll said I moved with no forwarding address. But I still live at same one. Get new staff!
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October 2022 by Eric Atchley
Worst service on the entire planet. The entire staff should be fired. Cant even sort mail, loses packages or just steals them. Also your phone system is horrible just goes in circles. What a joke of a government entity.
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July 2022 by Quinn
The customer service is absolutely horrendous. I messed up something on my passport application and less than 5 minutes before my appointment the clerk Told me that they were out of forms and I would have to go across the street to the library to print another even though I had already been waiting for 10 and I could have had a much more productive use of my time if she had notified me literally any sooner than I could go across the street and print a new one and she tried to shift the blame onto me without telling me a moment sooner. Absolutely horrendous.
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March 2022 by Deborah Millikan
The mail just simply does not get delivered., They say they are short handed. I just watched our substitute mail person pull into our circle and right back out at 4:45 today. He didn't even attempt delivery in our building.
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February 2022 by Hunter Lehman
Terrible customer service. I asked if I had any mail been waiting on this mail over a week and she said we are still sorting through the mail and I’ll be running late today etc. Ridiculously rude no matter how nice you are to her. As I can tell from other reviews she has been disrespectful for years. Needs fired honestly, someone needs to start a petition to fire this lady.
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October 2021 by Karen Roberts
My husband was in the Post Office yesterday. The lady waiting the counter was so rude and when my husband wanted to make a formal complaint, "the manger" would not allow him too. Also, would not give him the employees first name or id number, requested the managers name, he would not provide that either. He requested our phone number and said someone would call. Lets just say, I wont be waiting by the phone. After reading the other reviews I think I know why they wont give out her name, too many complaints. Hey, here is an idea, fire her or at least remove her from the position of waiting on customers. How many complaints will it take to make a change?
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August 2021 by Amy Bowman
Horrible customer service by Nydia at the front desk. There are so many bad reviews about her on here and I don’t understand how she continues to have a job there. I’ve worked customer service my entire life and I get having a bad day but her attitude is awful and should be unacceptable. My mom drives all the way to the Raymore location just so she doesn’t have to see her. I’m tempted to do the same. The man that works there is incredible and wish I could give him 5 stars. Anytime i go I will wait for him to wait on me.
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June 2021 by Ashley Tucker
I dealt with Nydia for the first time 5 or so years ago when obtaining passports for my family. I asked her about a question on the form regarding biological parents and told her that my biological father passed when I was just 13 so I was unsure of a question or 2. She responded with, “No one cares that your Dad died, you still have to fill it out.” I was SHOCKED to say the very least. My Husband then went in with one of our children to obtain their passports and she was incredibly rude to him as well. I vowed to never return to that location again but made the mistake of doing so recently out of convenience and was treated with the same horrible attitude and hatefulness that I was all those years ago. I am astounded that someone so awful is allowed to continue to work with the public. I work in customer service and if I were to treat a single customer that way, I would no longer have a job. The fact that she is allowed to continue treating people this way is not only a poor reflection of management but of the US postal service as well.
