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October 2023 by Ànn Johns
I have banked here for many years and appreciate the professional and friendly attitude of all the staff. I must give a shout out about the gentleman who sits in the office just to the right as you walk thru the front doors. He always kindly straightens out my mistakes and foibles plus answers all my questions with kindness and care, making sure I understand everything. I love this place and intend to bank here for many years to come.
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October 2023 by Shiree R Ross
Customer service is terrible whil asking about ur loans and things set not people persons not to this company when u work with people u gotta b nice to them and listen key words I couldn’t get a word out while asking for help with this company !!!!!
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September 2023 by John Hager
Altru is always a good place to go, friendly people good service.
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September 2023 by Vicki H.
I met with Angela and she went above and beyond my expectations to obtain the services that I requested. I have been with this credit union for almost 20 years and I am very happy with the services that they provide to their members.
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August 2023 by Ted N.
Stay away, this company has one of the most painful payment processes for loans. Also their site flat out just does not work. I finally was able to get logged in after trying multiple browsers and when I tried to make a payment it said "we are unable to process this transaction please call support." Called support made my payment, but low and behold there is a $8 "convenience fee," Stay away, absolutely corrupt scummy place.
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July 2023 by Families of Prisoners Ministries
My account was compromised. I was notified on June 25, 2023 of a fraud . Upon further review it was determined that multiple fraudulent charges was placed on my account. Today is July 12, 2023, i'am still with out the funds that was taken out of my account. Alltru staff has been of no assistance what so ever. They have no concern about their members, and only trying to treat me like i'am the criminal. They told me I could get a provisional credit in 10 days, then they changed it to 25 days.There has been no compassion, are consideration of the fact that I have bills to pay and i'am now behind on all my bills because alltru doesn't look out for their members. I would never recommend this credit union to no one .stay away from them.
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May 2023 by Joseph Kinder
One of the best credit unions I have ever worked with everyone is so nice at Hazelwood and st charles
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April 2023 by Rhonda L.
I have been banking here since the 80's. If there ever was an issue it was resolved. Had a fraud alert and the bank notified me before i even noticed. Will always bank here.
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January 2023 by DT Taylor
I have been banking with this Credit Union Institution since its first name Aerospace and now ALLTRU.Credit Card Dispute Handling was Very Disorganized.Difficult Long time Hold Waits, Vague Evasive Explanations and Excuses, Difficult connecting with an Accounts Agent.Returned phone calls handled by voice recordings that hang up on you.Had to give this one star to post this review.Since changed to Alltru this Institution has much room for Improvement.
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January 2023 by Sharon Lawrence
I always get great service when I walk In. There r time when I don’t have a appt to speak with a account rep, and they never turn me way.. I really appreciate the service .
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October 2022 by Kennedy W.
The workers here don't know what they're doing nor do they know the policies their credit union operates by. We had our nonprofit account here, but after visiting three times to attempt to do the same thing, we moved our funds and business elsewhere. The last time I came here, the lady helping us literally had to IM with her manager back and forth for every question we had, she didn't know ANYTHING. Glad we got out while we could.
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October 2022 by Nate Awal
Upon entering the establishment I was immediately greeted, which made me feel welcomed. Within five minutes of me using the kiosk system to inform them I was looking to open an account with them I was given assistance. The advisor was very meticulous with explaining to what type of services were being provided and did not leave out any details. Overall it was a good experience and I would refer their services to anyone looking for a great bank.
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June 2022 by Sam Jackson II
Does not recommend at all, poor options, poor offers
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June 2022 by Austin A.
This is the absolute worst credit union under the sun!! I got in a unfortunate car accident that happened right at the hight of Covid. My business was shut down completely so I had no income for everything and things got behind my car insurance was one of them ... got in a car accident had 1.1 million in hospital bills was in a coma for 30 days .... So I finally get everything back on the right track , go into my bank and the lady takes me aside and asked if I filed bankruptcy.... She looked at me gave me a dirty look like I wasn't good enough to bank there. She smiled at me and said we do let people who file bankruptcy bank with us but they can't over draw my account was just charged a over draft fee of 35$ she wouldn't give it back I'm on disability I get A low income every month and they choose to straight up steel from me ! I was so mad I understand why we need stricter gun laws !! Not saying I was the one going to follow trough with it but I understand why people loose it! this lady was someth high up at the wentzville location....
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April 2022 by Helen Bryant
I am always satisfied with Alltru Credit Union. Whether I'm doing online banking or visiting the Hazelwood location, I always get good results.