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November 2023 by Ryan B. (TheBalaskus)
Donnie Robinson in service department is a liar. I’ve been waiting two months for my wheel replacement and they told me he never ordered anything!
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October 2023 by Pam Portwood
Friendly staff and nice lounge area
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September 2023 by JACCK Foundation STL
This has to be the worst customer experience I have ever had! I am the Founder of an Organization; JACCK Foundation for the Arts. On Monday August 21st my volunteer, Darryl Poindexter reached out to Joe Fallato for a vehicle donation. Mr. Fallato redirected us to Mr. Emile Williams, one of the managers on duty. We left several messages with no returned call. This is to be expected when making a donation request, so no harm. A few days passed and we found our own financial donor. On August 31st we called Mr. Fallato to make an appointment for September 5th. On September 5th we called Mr. Fallato to confirm our appointment at exactly 9:10am. Conversation: Mr. Fallato: Hi this is Joe Darryl: Hi this is Darryl with JACCK Foundation for the Arts. Mr Fallato: Sorry Buddy! You have the wrong number. I am just a sales man. Darryl: Well we actually have a 10am appointment with you! Mr. Fallato: Hangs up the phone! Mr. Fallato forgot that we had the 10am appointment and treated us as if we were just an annoying organization requesting a donation again. This is sad because Darryl spoke with him, made an appointment, and discussed the 15 Passenger van we were looking to purchase same day! To be hung up on mid sentence is unacceptable, inappropriate, unprofessional, and simply ridiculous. We will never recommend any one to this establishment ever again!!!!!!!
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September 2023 by linda prowell
Very professional customer service I had a great experience they took the time to find out what was wrong and get it
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September 2023 by Robert Oberkrom
Great dealership to buy a new or used vehicles.
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August 2023 by Joyce Everett
Love this place. So glad I bought my car there. Just one thing had an 7:00am appointment. Was there at 6:50am and didn't get out of there until almost 9:30am and all I was there for was an oil change and tire rotation. You would've thought that I had major services done.?
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August 2023 by Cynthia Howlett
I had a wonderful experience with Curt Maier and Adin Delic at the Hazelwood Bommarito. Curt went far and above normal customer service to assure the car buying experience was a good one. I will return to this dealership and recommend it highly, especially the wonderful customer service.
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April 2023 by Regina Weaver
Had a flat tire .the tire was plugged..tire went flat two days after the visit. I purchased a new tire
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March 2023 by Julie Glenn
Bommarito Nissan is the Only place to buy a car. Tommy Bommarito, Matt Gonzalez and Jay Mehrta will take excellent care of anyone! I wouldn't buy a car anywhere else. No high pressure sales. Matt will get exactly what you want and will treat you like you are his Only customer. After the sale, you will forever be treated as family. The service perks that come with your Nissan purchase are not offered at any other dealership that I am aware of. I have been a customer for 43 years due to the customer service at this location.
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March 2023 by Benny Jones
Once again the Bommarto experience was second to none! This was the 7th vehicle my family and I purchased here, and it won't be the last. Special thanks to Tenacious Tim Norman who is the real deal in auto sales!! My son Benny Jones was very pleased! Like Arnold said" I will be back!"
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February 2023 by Jermey C.
Was having a start fault and my car wasn't starting reliably. Took it to my normal mechanic and he wasn't able to trace the problem. Recommended I try a dealership but also stated the inspection he did found nothing else wrong with the vehicle. Take it to Bomarito Ford for service. The "professional" behind the counter Roy informed me it was 210 just to look at it. That's fine it's why I'm here. 15 min later he comes to me telling me the battery test failed and there's nothing they can do and sends me on my way. 210 for a battery test... I drive straight to auto zone where the battery test passes without issue. Take that printout back to Ford and Mr. Professional says they will look into it. I'm not offered a loaner car or anything just told to wait in the waiting room. SIX HOURS LATER they say they traced the issue to some wire and quote me around 800 for the fix. Ok. I leave. They call me the next day to say they need to replace a fuel sensor and now it's up to 1400 total. Ok whatever.ijust want me vehicle running right again. They call me in the afternoon to inform me my vehicle is running and that they found an oil leak .. I park on white stone every day.. my car has never leaked oil. But ok. I go to pick it up and Roy proceeds to tell me the oil leak is soaking the wire harness and I need to address it asap but that they don't want to take any more of my money and suggest I get the work done elsewhere.... Ok... I drive 5 miles to my home and as I'm turning onto my street smoke starts coming out from under the hood I get home and open the hood to billowing smoke and oil sprayed everywhere all over everything under my hood and spouting down to the ground...I call they ask for Roy and as I'm explaining he just says we didn't work on your oil line. He goes to the tech and explains and says they can take a look Monday for free .. so this "service advisor" is advising me to drive a vehicle spewing oil everywhere. Not only could this catch fire or blow my engine but it could endanger my life and the lives of other people on the road. I call Monday to speak with the service director as the service manager is out on maternity leave I left this man 5 messages throughout the day informing him of the situations and what dire straight not having a vehicle has left me in. I hear absolutely nothing back. I will call again tomorrow and if I am still unable to reach him will go back to the dealership ins person's. I should not be responsible for towing my vehicle that I justspent1400 to repair back to your shop and I certainly will not be driving it there and risking my life. The absolute disregard for customer care and the safety of others truly astounds me. These men are supposed to be professional yet immediate excuses and defense is all I get. My vehicle had no oil leak prior to coming into your business for service and repair. Not only did you damage my vehicle but proceeded to play dumb and send me back on the road with a possible fire hazard or possibility of losing control of my vehicle and harming other drivers. These people are criminals. Buy elsewhere and definitely never have so much as a tire aired up at this place. Not just con men but life endangering con men.
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January 2023 by Adrienne Morgan
I would have to say this time around they got me in and completed and oil change done in a reasonable amount of time
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December 2022 by Joslyn Jones
A pleasant experience. Very clean waiting area and bathroom. If they could lower prices on some services and items cost , would help so much, especially for customers on fixed incomes.
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December 2022 by Nancy Whitley
Dealer, Chuck Lawless, was awesome....knew the cars I asked about inside and out, was not your typical high-pressure car salesman and I was very happy with what he was able to do as to the price I wanted!! John, in the Finance Dept, and Vicky, who is their tech expert, were great too!
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December 2022 by Teddy Liska
Jake Potter is very good at is job, Service Supervisor, He's very professional and friendly to customers, explains thing's if you have questions about your services.