Budget offers a mix of experiences at its locations. Many customers praise the Hazelwood branch for its outstanding customer service, quick check-in, and no hidden fees. One reviewer specifically highlighted an employee's helpfulness and dedication. In contrast, the Florissant location received negative feedback for rudeness and poor service, leading some customers to recommend avoiding it altogether. Overall, while the Hazelwood location is commended for its excellent support, the Florissant branch has room for improvement in customer service.