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April 2024 by jovan williams
Awesome
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July 2023 by Mark Y
Fast service upon getting rental. They should've let me know that the truck I rented was leaking. Some of my equipment is ruined. Not happy at all.
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April 2023 by Deborah Hoffman
Good rates, friendly service
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March 2023 by Deborah Koch
Good rates, friendly service
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March 2023 by Bradley S.
Rented a moving truck on 9.20.22 from Budget Rental, informing them it would be a one-way rental from St. Louis to Indianapolis. This rental was to move my daughter for a new job. The truck was rented from 9.20 to 9,22.The truck was unloaded in Indianapolis on 9.22 and taken to a local Budget Truck rental location at around 5:00 pm (estimated time). No one was in the office when my wife and I got there (she followed me to bring me back). I followed all required protocols. I re-filled the truck with a full tank of gas, dropped off the keys and paperwork as requested, and returning the truck on the 22nd, figured that was it for my dealings with Budget Truck Rental. I was happy with the initial cost of $336.08 that was charged to my account.Fast forward to 2023..... Tax season.... I am going through credit card receipts pulling together information for deductions and what do I find but an additional charge on my credit card receipt from Budget Truck Rental, but from Indianapolis, where I dropped the truck off at. The charged was for $352.24. Budget claims it was for excess mileage (76 miles @ $1.05/mile), and when they they calculate the mileage do they consider the mileage from the initial rental location to your home and them from the new home back to the Budget location where you are dropping the truck off at?, and and they claimed I kept the truck one day later than contracted for. And the two day charge for the truck out of St. Louis was $177.00 FOR TWO DAY, but the charge for the extra day (?) was $150.00.When I called Budget and finally got a hold of someone, I got the standard reply "I'm sorry sir, there is nothing we can do." No, there is plenty you "can do", it is just you "won't do" anything. I am waiting to speak with a supervisor, (and waiting), but until that time, I HIGHLY RECOMMEND GOING TO ANY OTHER TRUCK RENTAL COMPANY IF YOU NEED TO MOVE ANYTHING, EITHER LOCALLY OR LONG DISTANCE. BUDGET IS RIP YOU OFF AND NOT GIVE A DAMN THAT THEY DO IT. If the supervisor ever contacts me, and something is resolved, I will post an update. But at this point in time, I WILL NEVER USE OR RECOMMEND ANY USE BUDGET FOR ANYTHING.Since I posted this review, although I was promised a callback from a supervisor (someone who could make an actual decision), I have not been contacted by anyone... I GUESS BUDGET CORPORATE JUST DOESN'T GIVE A DAMN ABOUT CUSTOMER RELATIONS!!!! (3.14.23)
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January 2023 by Mike Watts (WattedFishing)
Dont rent a truck from this location. They rent to Amazon and the trucks are all tore up. If you need to have work done on a budget, they never have time to fix it. I needed tires for a van i was renting and it took over 2 weeks to get tires. If you look at their lot you can see all the wrecked trucks and vans. The vans are dirty. Rent from Penske, they take better care of their trucks
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January 2023 by T-Bone S
Booked a truck 3 hours in advance, received a call 15 minutes before pick up time telling me I need to call customer service and have them find me a truck. They say they will call me back in 15 minutes to 2 hours. Already waiting 3 hours for the reservation now wait 2 more to see if they can find a truck.Sad, I guess I don't know what it means to reserve something.
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September 2022 by Tracy S.
Booked a truck 3 hours in advance, received a call 15 minutes before pick up time telling me I need to call customer service and have them find me a truck. They say they will call me back in 15 minutes to 2 hours. Already waiting 3 hours for the reservation now wait 2 more to see if they can find a truck.Sad, I guess I don't know what it means to reserve something.
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September 2022 by Mark Tabs
Had such a great experience. Check in was a breeze and truck was ready to go. Got a call early to advise on availability which was great. Returned the truck before they opened and had no problems at all. Great place to rent from.
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September 2022 by Mike Watts (TopWaterAssassin)
Dont rent a truck from this location. They rent to Amazon and the trucks are all tore up. If you need to have work done on a budget, they never have time to fix it. I needed tires for a van i was renting and it took over 2 weeks to get tires. If you look at their lot you can see all the wrecked trucks and vans. The vans are dirty. Rent from Penske, they take better care of their trucks
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August 2022 by Mark T.
Perfect experience. Got a call early to confirm availability and checking was smooth and easy. No hidden fees or up charges. Very good experience
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August 2022 by Tracy Scowden
Booked a truck 3 hours in advance, received a call 15 minutes before pick up time telling me I need to call customer service and have them find me a truck. They say they will call me back in 15 minutes to 2 hours. Already waiting 3 hours for the reservation now wait 2 more to see if they can find a truck.Sad, I guess I don't know what it means to reserve something.
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April 2022 by lostone
phone number never works. the only thing budget about this company is what they spend on customer service. there is always something wrong with the vehicle and no one available to discuss it with.
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March 2020 by D Adams
Staff very helpful
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March 2020 by Diana Robb
Nice staff and our truck was clean and ready to go.
