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March 2024 by O S.
I have been a customer for several years. I incurred some fees on my account because I went below the minimum balance. I thought the balance on my account was $300. But I have an old account with a $400 required minimum balance. I spoke with a banker about the fees and she said she would request a waiver of the fees. The request had to go to a main office. The banker told me that the branch manager could not waive fees. My complaint is: the banker sent off the request and 2 minutes later the response is a denial. It's outrageous that there was an immediate denial of the request. It's also outrageous that the branch manager has no authority to consider partial waiver of fees for a long time customer of 24 years. One more complaint about PNC is the banker was more interested in selling me on more banking services like a checking account and a credit card than in helping me with the fees. So I had to pay 5 months of fees. PNC has little consideration of customers needs and circumstances.
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February 2024 by Cathy Crawford
Ok strike 2. This time with my husband. He was treated rudely while trying to make a deposit. He and are both customer service oriented in our careers. Been with you too long to not be respected. One more strike and we're done with you. And that applies to all 7 accounts my family has with you.
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May 2023 by mary kreitler
I've been a customer for several years. Service used to be excellent but over the last couple years it's gone downhill. You can be the only customer in line & have to stand & wait while they chat & ignore you. Same in drive through. Takes too long & my transactions are simple & direct. Sometimes, they barely acknowledge you. Same at the Bridgeton location.
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May 2023 by Tasha Buchanan
This is the slowest location I have ever been to…Inside nd outside both slow
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February 2023 by Sharon R
The most friendly outgoing staff. Very attentive and helpful.
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March 2022 by Lenny Kostecki
My mom passed and had an account here. Went in to close it with all the proper paperwork to my appointment and was told it would take 3-5 days to clear their security department. Over five days later, I tried to call about it. No answer with either call. Stopped by in person and stood there for 20 minutes before anyone asked me what I needed. I needed to scan the code to make an appointment; wasn't aware as I am not a PNC account holder, and won't be after this type of service. I'm sure if I went in with a big check to deposit, I'd have people falling over each other to help. Good Lord, service just plain sucks any more ...
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February 2022 by Fred Hohberger Jr (CatfishFreddy)
The absolute worst pnc bank in the state.. ATMs are always having problems, inside you can be the only one in the teller line, and 4 tellers behind the counter just standing around for 15 minutes, horrible experience, there left hand never knows what the right hand is doing, and sometimes 1 teller behind the counter doing both counter and drive through.. but just like anything else in North County look at the kind of people who work there.. I'll leave it at that
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December 2021 by Bill Meirink
i stopped by PNC Hazelwood on Nov 23 to make a withdrawl from the ATM. The first problem was that the ATM would not let me withdraw more than $87 (even though I had much more in my acct). After ejecting my card and receipt, the ATM did not send out the $$. Either fix your ATM or place a note stating that it does not work.
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September 2020 by Chris Herbst
Great location. Yulanda is the best!
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May 2020 by Keyionda Bunch
I’ve had the account now for about 5 months and I absolutely love it. When I opened the account everyone in the branch on Lindbergh was nice and had excellent customer service. The online banking is easy to access. My personal banker, I’m sorry I forgot his name but he was very knowledgeable and took his job very serious but in a polite way. You don’t get that now a day’s from younger people. But I appreciate it so much
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April 2020 by Matthew Toohey
friendly tellers good service, all you can ask for really
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February 2020 by dooks
dont go here , u will always get a different answer
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January 2020 by David Reese
This is the first review that is negative I have wrote. The girl at front door greeting customers was very nice and she tried to help but there was nothing she could do. All I wanted to do was cash a very small check and new that they require 2 forms of ID. My driver's license was ok but they would not take any other Id that I had. Mo Fishing license, Birth certificate, Mail, Ace check cashing card, Social security card and even a phone call from there customer that wrote the check was not good enough. If is wasn't for a manager that happen to walk by and heard what was going on I would not of got check cashed. Manager did not say a word to me. She looked at check and told Teller ok to cash. Worst Bank I have ever been in. You have been warned. Please take your business elsewhere. Nobody needs to go thru that.
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December 2019 by SHERITA FAYE
I’ve been calling all week trying to speak with someone,no calls are answered. So I just called another branch and got through right away. So I’ll have to drive to another location for service.
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December 2019 by James Kamau
The old bankers used to be friendly and cautious.. the new one are rude and arrogant not doing my transaction here again..
