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January 2024 by John N Costa
He came fixed the dryer with the new parts and out of here in about 30 minutes. Amazing. Very professional and courteous.
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December 2023 by Marissa Perjak
First scheduled for 12/8, they rescheduled to 12/15 without asking me or telling me. Had to reschedule to 12/19 bc I was out of town 12/15. Waited for a call the 19th, my bf was home all day with the dogs. Had 2 missed calls while at work from an Indiana spam number that didn't leave a voice-mail or text or email me about being on his way. Found out he showed up, but didn't not knock or ring the bell. He only took a picture of my front door and then drove away. Finally came out 12/22 for 5 min. Previous visit less than 3 months ago, he stated thus is a problem I'll have to deal with for the life of these fridge and that they'll never replace it.
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December 2023 by Michael Dean
The repair guy was on time throughly inspected and service-my washer and dryer. He explained how to maintain my washer and dryer until my next service. While my washer and dryer were older models he stated they are goods Products from Sears Kenmore and hold on to them with proper maintenance they last forever.
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November 2023 by Myron Gilmore
Adam was timely and efficient!!
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November 2023 by Tina Abernathy
Another of The technicians were great! The experience over all was horrible. Took forever. Parts were ordered and cancelled multiple times
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November 2023 by Michele Anderson
He was in and out in under 10 minutes
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November 2023 by Linda Booth
The technical was great. He checked with the company to see if they covered my glass door to my wall oven before he made the service called. Unfortunately it was not covered. He saved me a service fee.
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November 2023 by Bettie Calvert
The technician really knew the product and what needed to be done to fix our refrigerator. He was very professional and polite.Service: Refrigerator/freezer repair
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November 2023 by Veronica Avery-Moody
I have had nothing but the best services since I have had my Sears Appliances and have never had a problem with getting help when they needed to be serviced or replaced parts or appliances. Thank you Sears for your services and all of your technicians for all they do to assist me with my needs. Appreciate you all for what you do. Always your client, Veronica Moody.
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November 2023 by Heather Carson
Repair man was rude and demanding of me. He fixed the dryer, and I’m grateful for that, but I would’ve preferred to have been treated kindly.Service: Dryer repair
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November 2023 by Tricia Woods
The last tech said keep freezer on normal this one said turn on coldest and frig on nomal..so confused..will see if this works. He also said to clean the condenser or call them to come clean it but there is a charge($50.) I thought all that was covered under the warranty protection plan ..he stated "NO" that is in addition to the plan. We lost alot of food.Service: Refrigerator/freezer repair
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November 2023 by Bessie Hinton
Thomas had to find a part that should have already been ordered for service today, he found the part, had it d r liveries, and had repair completed for use, for an escalated repair. Very responsible, and proessional!
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November 2023 by Robin Faulkner
Great service, professional, and went right to the source of my problem. Thxs so muchService: Dryer repair
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November 2023 by James Harrod
They are very thorough and responsive.
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October 2023 by Benjamin Creen
Was sent out to replace a part but refused to do the work. Waited outside in the driveway for 30 minutes before going into the house. This is the fourth tech that’s been in my house in the last three months and my refrigerator still isn’t fixed.
