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July 2023 by M
Friendly, trustworthy staff! I put deposits in the night drop with no worries. I missed the ATM at first but no more. They're everywhere now.
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April 2023 by ghassan ayesh
Best manager at any bank you ever see or meet great personality five stars service all that handled by Russ miller the manager at Hazelwood branch I choose paramount over any other bank because of Mr miller
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October 2022 by Kim Stanley
Thank you Andre!!! They are the best bank ever! They were professional and very prompt! I really are really professional and went above and beyond!!! Check out the Hazelwood location
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February 2022 by Keith Landolt
Horrible experience with Paramount Bank. Six months after establishing a Business Money Market Account with over $100,000, Paramount Bank decided to drop its interest rate from the promised .50% to .05% with no notice. I thought it must have been a typo when I first saw it on my statement, because I could not believe that any reputable bank could do such a thing to its customers, particularly a large depositor. When I asked why the change was made, the only answer I received was that it was a decision of the Board. Lousy customer service and absolutely no respect for its customers. Recommend that you stay away from this bank!
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February 2022 by Keith L.
Horrible experience with Paramount Bank. Six months after establishing a Business Money Market Account with over $100,000, Paramount Bank decided to drop its interest rate from the promised .50% to .05% with no notice. I thought it must have been a typo when I first saw it on my statement, because I could not believe that any reputable bank could do such a thing to its customers, particularly a large depositor. When I asked why the change was made, the only answer I received was that it was a decision of the Board. Lousy customer service and absolutely no respect for its customers. Recommend that you stay away from this bank!
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October 2021 by Anthony S.
The absolute most incompetent group of folks I've ever worked with... Tom Russo and his team are an embarrassment to the lending industry. The negligence and lack of attention they exhibit is truly disgusting. If I could give them a negative star rating, I would. Consumers beware, don't waste your time!
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August 2021 by Kerry McGonagle
It has taken over 5 months to refinance my home. Everytime I reach out for an update I'm always "next to close" then, more paperwork is needed so the closing gets pushed back. This bank is nothing but a scam. I'm currently filing a complaint with the better business bureau.
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July 2021 by Ariel Maloney
My mortgage broker was fantastic, kind, knowledgeable in the beginning, but once they pass you off to a loan processor, don't expect any updates or communication. When you send them items, you they lose them and need them resent multiple times. I was prompt with the delivery of every financial document they requested. Once the day came for my closing, I packed up my things, traveled across the country with children and pets, and wasn't notified until 4PM the day off my closing that we would not close that day, because they failed to prepare the documents necessary. My closing was scheduled for 10AM by the way. I was stuck to pay thousands in hotel bills, travel, moving fees, food, etc. DO NOT TRUST THEM.
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May 2021 by Holly B.
I have been waiting since January 20, 2021 to refinance and keep getting booted for new purchases. Totally unfair and frustrated. Will never recommend ... Read More
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April 2021 by Rachel Anderson
The people at Paramount are top notch. Russ Miller, the manager at the Hazelwood location is an outstanding gentleman. He’s goes above and beyond to help Paramounts customers with their personal banking needs
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April 2021 by joebellini88
I honestly don't know if this place has ever closed on a refi before the worst experience ever!
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March 2021 by richard flores
Do NOT work with Marc Pescatrice or Justin Hominsky at Paramount. My wife and I were made promises that our VA Loan would go through no worries, no issues, no problem, well, since we are telecommuting from one state to live in another we had our concerns. We were totally upfront and honest, provided what we could to help the process. We were told for 2 months it was going to go through no problem. The approval came and the sole issue was the teleworking concern we voiced to Marc from the beginning!! We literally told him and asked him to get a sense prior to use moving 4 states over. This has been going since January!! Its 2/17/2021 and we were told they are still working on it. WHAT are they doing behind the scenes that could be considered illegal?? We have no clue, they stopped talking to us as of yesterday. If you value your new home purchase, if you are a veteran, don't bother here, run away!! Quicken is your best bet!
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March 2021 by Preslie Bilderback
DO NOT WASTE YOUR TIME WITH THIS COMPANY!!! My husband and I were taking out a home loan. Upon pre-approval I was told they would be able to close the loan in 30 days. Went back and forth with loan officer Johnathan Zsebik and went as much as a week to ever hear back from him. When we finally contacted his boss Collin Greg because we couldn’t get what he had told us he would send us for our lawyers. Collin Greg then assured us the loan would be done in time for closing and apologized we had not been able to get anything back from Johnathan Zsebik. Now we are 6 days away from closing and we get a call saying we didn’t get approved?! What?! We were literally called last night with a new closing date and now we aren’t approved? The unprofessionalism of this company is outrageous. They are liars and don’t obviously want anyone’s business. Never have I ever had to fight so hard to earn the business of a company. I do not recommend this bank for anything.
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January 2021 by Everett Kotkowski
I refinanced my mortgage with Paramount. The process was easy and the person I worked with was knowledgeable and responsive. After I refinanced, my debt was sold a month later to another company. I have no issues with the selling of the debt, that is a common practice. The issue I had is no one from the company notified me that my debt has been sold.So when I finally reached out to Paramount to let them know it's been two months and I still haven't received any information on how to make my first mortgage payment it was past the payment due date with the new company.
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January 2021 by Yi Shi
I did see one review on the bad experience to open an account. However, I still want to try. I should not.Exact the same experience. It is not easy to apply online. They asked your facial image for verification and rejected my images several times without giving any reason. Finally I successfully uploaded my image.But the time for application is totally a waste. They rejected my application without giving any reason. This is the first time I was rejected to open a bank account.
