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April 2023 by Nicolethemaster 9.
Doug's was so helpful, it seemed any problem we ran into he had a solution for it, and david was so helpful and nice aswell, literally one of the best services Iv ever had at a U-Haul before!!!!! Thank you guys again!
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September 2020 by G L.
Do not use U-haul for anything. My recent issue involved U-boxes. I rented 2 U-boxes for a move out of my old place in June 2020. There were a couple of issues then regarding a lock that did not get delivered with the equipment and the placement of the U-boxes but those are minor. I had to call the 800 number to have them delivered to my new address. The first call I was bounced around 4 times. They had issues finding my boxes. They setup a delivery of 2 U-boxes. I find out later they are 2 NEW U-boxes, and not the units with my belongings. I call and get someone who is actually knowledgeable this time. However, I am now told they cannot deliver them for me without buying the move help, I would need to get them myself. But they can let me rent a truck if I need. This was not in the contract details when I signed up! Do yourself a huge favor and never use U-haul!!!
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June 2019 by Eric Brown
Great place for storage.
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May 2019 by Flora S.
Had confirmed pick up at 8 am. They didn't have truck! We had to pay for confirmation and reservation of truck. Was told it is first come first serve when we went to pick up at 8 am. They ended up not charging us the extra charge. We checked at 1:30pm and still no truck. Got a call at 2pm asking are we going to pick up the truck!!! We asked is it there and he answered oh sorry it is not there yet. Finally got called at 3:30pm to come pick up the truck! Terrible service!!!! I suggest to pick up the truck a day before you need it. They might have the truck. I had help to move when we had the reservation but now I don't have help! Uhaul is the worst company ever!!! I do not recommend them at all!!
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July 2018 by Kurt R.
This place saved my life! Literally! I had a moving truck pick up at one of the sister stores last Monday. The guy there asked me if I could put air in one of the tires, really!? I decided to give this truck a look over before signing anything. I was driving this truck to North Carolina, I wouldn't of drove this thing from Florissant to hazelwood. Needless to say I politely declined this terrible truck, the guy tried sending me to another sister store at the mills, I didn't think anything exists at the mills anymore. I decided to drive to an ACTUAL U-Haul store, thank god I did. Brittany was the young lady who helped me get into a nice safe truck and even gave me a little discount for my trouble. Brittany was amazing!! She was the only one working at the time and was dealing with the phone ringing off the hook, 3 other customers walking in needing help and trying to find me a safe truck for my 800+ mile move. She was AMAZING! My truck was clean, newer and had very good tires on it. The only thing that would make this place top notch would be to hire another Brittany. If it wasn't for this place I wouldn't have arrived to my new home safely. Thank you Brittany!!
