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February 2024 by Krystal Alisha Cottrell Sevier
My package ? has been here since Tuesday, February 20,2024 and has not moved and I want my package now.
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February 2024 by Lisa Semonski
My package has been at this facility in Hazelwood for a month. I have no idea if it is lost or in a dark corner somewhere. I have tried calling, my post office has tried emailing with no response. I see the other comments and I'm not the only one with this issue. I've filed a claim with USPS and they aren't even reimbursing me half. I just want my package!!!!
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February 2024 by Clifton Booze
Said my package was delivered and never received
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January 2024 by Mary Greene
I’ve always had good experiences here.
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November 2023 by Payton Mueller
My package is currently stuck at this facility. Not sure if it is lost or simply delayed. Other people located in Illinois are complaining on Facebook about the same problem I am experiencing. I hope to get some answers about the issue soon. My item being shipped was the last one in stock, so it cannot be repurchased.
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October 2023 by Melissa Lehnhausen
My package has been sitting at their facility for over a month, waiting to be accepted. Every number I get, just gives me the run around!
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October 2023 by Brittney Dozier
Not only did my customer receive their package a week late the lady at the counter has an attitude this place has the worst customer service. Stephanie is RUDE and is not helpful at all. Avoid this post office.
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October 2023 by Zach Abdelhadi
This place needs to have chairs if they're gonna open over an hour late, no wet paint sign for the curb (paint on my pants). If this location needs to hire people so badly their website should reflect it, all I see when I look is "mail carrier"! As of 11 AM they still have not opened, they should have a sign or something if they're short handed. Never coming here again.
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October 2023 by Kellie
HEAR THIS! EVERYTIME I have a package that comes through here it gets LOST! The last time I had to TRACK my package down because I KNEW! that someone was trying to steal it(news investigation). I made a bunch of calls to EVERYONE & magically it appeared and was being sent to its destination after sitting HERE for 5 days on tracking. I vowed to NEVER mail anything in this area because I knew it would go through this center. So now, Amazon decided to send my package here for delivery, and what do you know it was MARKED as signed by me & delivered. That was a lie, because no on was home to sign. Look, the news didn't do a entire report on the Hazelwood facility about thieving employees for nothing, SO AVOID HAZELWOOD IF YOU CAN, or if you see it just pray.
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October 2023 by Ta'sha 45
This post office doesn't open at 10:00a.m like it says. They open when they feel like it. I've been waiting for the doors to open since 10:00 and it is now 10:40 a.m and they are still not open. They have the doors unlock to the lobby where the p.o boxes are, but not inside the actually office . You can hear the workers talking and laughing in the back. This will be my last visit at this location. The date is September 15th, Friday 2023.
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August 2023 by Kiara F
Been trying to get my 4 year old a passport for a minute. Finally have everything I need and made an appointment. I went to the wrong location and then there was an accident on Lindbergh. I made it at 10:51 for my 10:45 appointment. “Adrienne” and the guy with the beard wouldn’t take me, saying I have a 5 minute grace period and I had to reschedule. I then asked could they just take me after their 11:00 appt. He said they DON’T (not can’t, but don’t) take same day appointments. I had everything I needed and my four year old was with me. It would not have hurt them to just assist me and I know it’s possible because at another location the man was about to process it for me without an appointment but I didn’t have his birth certificate. A little kindness goes a long way. You really never know what kind of day someone is already having.
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August 2023 by Eric's Adventures
Rarely a line and the employees are always in a good mood when I've interacted with them. I just drop packages off and this is one of the easiest locations to do so.
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August 2023 by Hicks
I have had multiple packages recently spend days at this place only to get shipped to an Illinois distribution center and come back... And I live 2 hours from this place in Missouri... Whomever managaes this place needs fired... if packages go though this place expect a few day delay... What a joke.
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June 2023 by Jamie Mezei
Came around 3:15pm today, Friday 06/09/23 and was the only person in the post office. The person working the counter was very kind and pleasant to work with. He was very thorough in what I needed to do to pay for a postage stamp, and worked quickly to get me in and out. I'd say I was at the post office for a total of 4 minutes max.The other times I was here, I experienced great customer service, fast lines, and a clean room. I really have no complaints with this post office, and can't understand all the negative reviews posted regarding this location. I actually wish I would have gotten the employee's name because he was just that pleasant to work with, and workers like that should be acknowledged.
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June 2023 by Cynthià Whitaker
I use this post office quite often. The employees are always helpful and courteous. The issue is mail delivery. I have informed mail delivery. On 2 occasions I viewed mail that was to be delivered time me and it was never received. There have been 2 other occasions that individuals have told me they sent a package or letter that I never received.When inquiring about this, I can not get a reasonable explanation. This is very disappointing.