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February 2024 by Debbie M.
This store is so dirty, it's disgusting. You walk in and all you notice is the trash on the floor so you can't help but look. Then you see grime and suspect that it hasn't been mopped since 2022! Please, Walgreens, clean up your store. This used to be a great, clean store but it has seriously gone down hill! Where's your manager to make sure your crew is cleaning???
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July 2023 by Hiedi Hi
Went there for pharmacy at 545 pm closed, waiting on a prescription 2days,
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April 2023 by Jamie Mezei
I wish Walgreens would just close this store. Tried checking my order status for a prescription for 3 hours after my doctor called it in. Never went through. So I just had the doctors office call in the prescription to CVS in St Charles. Much better area, and the prescription was filled within the hour.
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February 2023 by Ronda Chandler
NEVER going back. I was trying to get 2 prescriptions (Ibuprofen and Amoxicillin) for my child. The Rx was sent to the pharmacy the day before. I show up at 10am and was told it would be ready at 1pm. Before I left I wanted to make sure they had the specific Rx dose, and they didn't. I had to go back and forth between the pharmacy and the doctor's office because the pharmacists wouldn't take the time to call the doctor's office. My husband went back to the pharmacy at 1pm, and the prescriptions weren't ready. He was told they would be ready at 4pm. At this point, they've had the original prescriptions for over 24 hours and my child needed the medicine asap. Before I went back to Walgreens for the 3rd time, I called the pharmacy and was advised the prescriptions were ready. I get there at 4pm...guess what...prescriptions weren't ready. My child had to go back to the ER for dehydration because Walgreens waited over 24 hours to fill 2 simple prescriptions. And when I confronted the pharmacist about calling first, she informed me that when we call the phone number and choose the options "speak to the pharmacist" Walgreens actually transfers us to a call center that has no idea if prescriptions are ready or not!!!! I couldn't believe it. Of course they gave me the "short staffed" excuse for our wait, but each time I was there, they didn't have anyone's prescription ready. I saw over 5 people sent away. This is horrible! Prescriptions are lifesaving and if Walgreens can't respect and service the community then they need to completely close their pharmacy. My child was in the ER because of Walgreens and it's employees' lack of time management. Needless to say, while I was waiting, I changed my family's pharmacy to CVS. I won't buy anything from Walgreens again.
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February 2023 by DeAnna Edwards
If I could give a negative rating, I would! I never leave reviews but the only two times I’ve ever dealt with this location, the Pharmacist was EXTREMELY rude for no reason at all.. It’s disgusting that they treat people this way I’ll NEVER touch this location again for any reason.
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December 2022 by #Dollface #
12/12/2022: Where's the ZERO STARS button at?? I have had the rudest incident happen today in the Hazelwood Walgreens location today. I went in to pick up three photo orders. I walked in the store to find the large front cashier with her face in her phone. She looked up and I asked if the Picture Dept was open, and she simply replied, "Yeah," and went right back to her phone. Hmm. OK. I walked over to the Photo Dept to which no one was standing there, and I pressed the "pager" on the counter to summon a team member for assistance. It went off twice calling for assistance. There were about three team members back in the vitamin/front of the pharmacy department talking, no one coming up to assist. Hmm. OK. Someone from another direction came up and asked if I was there to pick up, which I indicated that I was. I gave her my last name, spelled it, and told her what I was there to pick up (by size dimensions). After searching for a minute, I told her that I had placed an order today and that I have confirmation numbers if she needed them; I received no response. She asked my name AGAIN, which I once again told her AND spelled. While she continued to look for my orders, I told her another two times that I had confirmation numbers from emails. Again, I was ignored. She then called a manager over to the photo dept. The manager asked my phone number; I gave it to her. She said that I only had two orders, and asked if I was sure I put my calendar order to this location, and I told her 'yes,' and that I don't like coming to this location. I was so frustrated that I said I just wanted the ones that she had found. I told the manager that I offered the other girl the confirmation numbers but she ignored me. Then the girl said in a nasty tone, "I called the manager." I told her that she didn't respond to me as a CUSTOMER. She turned around to go into the employee area with a code and said with a "this person is gettin' on my nerves" tone, "Looooord have MERCY!" I'm like........ I was told that the head store manager was out on maternity leave, and a "floating" manager came and heard my complaint. She asked if I knew the girl's name, and I said no, but showed her one of the attached photos. I told her that I am not a child and that maybe this store needs "floating" employees because that little girl is rude to talk to a customer like that, AND an adult like that! If I had a brick hard face like the rude a-- girl in the pic, I'd be mad too, but she needs to stay at home. I will never be returning to this location for anything! I already changed my prescriptions to another location because of the slothful pharmacy service. So if you see this lil girl in this store, you'd be better off talking to a stone wall.....tho her face looks like one. Instead of having that nasty attitude, she need to be tryna get those nasty nails fixed! OK, Nickia, Hon (I just noticed she had a name tag on when posting these pics)? Anyway, that's it!
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December 2022 by Nick n Paulette Buchheit
Walked in this morning and saw how dirty the place was and walked out. Appear management does not care. I chose to go elsewhere
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November 2022 by Destiney Joell'e
Rude Staff! Pharmacy and Front end. It's absolutely ridiculous, they make kids managers and they curse like sailors and act like they are at home .. younger employees were just sitting on the counters having conversations by yelling to the others across the store using vulgar language even with kids in the store
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October 2022 by Kevin Brown
The cashier have refused to accept my digital id three times but before that they used to accept it no questions asked and I want to know why when I know your machine still are able to scan it. If law inenforcement agency have to accept why can't our very own local Walgreens accept it?
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October 2022 by Kayla
Severely went downhill the past year. Employees are uninformed and untrained and managers are idiotic and unhelpful. Everyone is rude and entitled. Will never be back.
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October 2022 by Laura Russell
The worst. Store employees are rude and the pharmacy is never open and never has what you need. Save your time. Go somewhere else.
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August 2022 by ER. D
The store was not busy at the moment I arrived, it was quite a pleasure to browse while I picked out the items on my list.
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July 2022 by Tracy Lady Barnes Banks
Very pleased with the friendly service I received from the manager Marie! She was so helpful and pleasant! I had to get passport photos for my son. I appreciate her kindness and assistance so much! It’s so rare in today’s cruel world! I had just left the driver’s license exam office and was greeted by rude and unfriendly people so her pleasantness and smiling face was much appreciated!
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May 2022 by Crystal D
Been visiting this location for years. tonight the cashiers get a cozy spot behind the counter at photo department. Therefore when I head to checkout nobody was there. Because the language barrier She said, I didn’t understand her well. Her attitude is unacceptable and disrespectful. Found a job you like.?
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May 2022 by Scott Lilly
Save yourself the headache and use a different pharmacy. Due to short staffing they are now closed on weekends and apparently will randomly close during the week too with no warning. Attempted to pick up a prescription twice now to find them closed both times.
