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August 2023 by TBlife365
Overall I do like the vehicle I got. However, it was not my first choice, "the manager's wife was driving" my first choice. I ended up having 5 issues with the vehicle I got, and tried taking it back maybe 3 days later to get the vehicle I really wanted. I was told the funds have already gone through and I was stuck with the vehicle. So I asked Jay about fixing the issues. He said he would take a look at them, fix 1 for sure, and promised a full detail with buffing it. Picked it up today, 1 issue fixed and just washed it. No buffing (I could rub my finger along the side and it was cleaner in that spot), wheels looked like they were wiped not cleaned, interior was not detailed, and absolutely no mention of even looking at the other issues. I understand most salesmen are liars, but why lie after the sale? Definitely learned my lesson and will not return for any other vehicles with this dealership.
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July 2023 by Ray Switzer
Driving home from camping. 2500 Hd Silverado 6.6 went into low power mode, pulling my camper. Limped into their lot, walked into the service manager to just have the code and check engine light reset. He said he couldn't help me at all. All his guys were busy... Suggested I go to O'Reilly down the road..... I looked at him and said really, not even get me a code to know where to start? He repeated nothing he could do.... O'Reilly's did help and got me back on the road. They haven't forgot what customer service is...
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July 2023 by Gary Smith
Bought a 2020 2500 HD from Them around 8months ago have had to get it realigned three times since then. It was supposed to have had a 6 in lift professionally installed it is a 3inch lift not a six.Come to find out everything was torqued so far out of spec to get the tires to fit that it wore out the steering assembly and wore groves part way through the control arms.They say that it's not their issue but if I wanted to drive it the four hours back to them they would look at it. Paid in full when I went to look at it only one I found within a four hour radias with a 8FOOT BED under 60K and under 100 thousand miles. They said they didn't have the lift installed but I have the paperwork showing they did .i would not shop there again if they paid me the bad thing is I liked the service initially but after the sell they are ghosts and tell you it's not on us it's your problem now.At this point it is a 8K fix after paying in full 8 -9 month agoabsolutely dishonorable dealership in my opinion beca
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June 2023 by Madison Upton
??? Shoutout to Jay at Banner Coulson Chevrolet in Higginsville!!The atmosphere alone would be enough for me but there is still so much more! Don't like feeling pressured or dealing with pushy people? I HIGHLY recommend Jay! He was so patient, calm, and understanding.I left with a MUCH nicer and safer car than I ever anticipated. WHILE staying within budget. He was SO informative! I really learned a lot of useful things about how to own good cars on a budget. I litterally can't thank this dealership enough and could probably write several more paragraphs from my expirences.✨️ Working at the DMV I see first hand what buying a vehicle going wrong looks like. I know A LOT of the behaviors and patterns, and their team is ON IT! 10/10 recommend. ✨️
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April 2023 by Kevin Collins
I was very upset with they're sales staff,because I was promised a truck would be there for me to purchase on Saturday. The only day I had off ,and I was told they would let me have first option on the truck ,come find out they text me at 6pm Friday to inform me they sold the truck out from under me.they lie to you,their word men's nothing.i won't ever buy anything from them
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April 2023 by CHRIS MOYER
When shopping for a vehicle online ,pictures are what sells no matter how old the vehicle is .. I get really sick of asking simple questions such as, can I get pictures and then the next message I receive is come take a test drive. Maybe if I see the pictures I would do that but if I don't like how a vehicle appears then there isn't a point wasting time to come test drive it...
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March 2023 by Bradley Bison
Good customer service helped out a lot 5/5!
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March 2023 by Christine Beverly Clark
great pricing and my husband got the truck he set his eyes on
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February 2023 by Chris McGovern
I purchased a truck in November 2022. I made it 20 miles down the road and experienced a mechanical issue that caused it to stall out. I immediately called my salesman to report the issue and he told me the service department will take a look at it once I took it back for new tires and a detail that was owed to me as part of the deal. The next week, the service department replaced the purge valve but that did not fix the problem. The vehicle has since been in their shop 2 additional times and they cannot fix it. The staff was very helpful at first but now, they are essentially “ghosting” me as I’m still trying to resolve the issue. I have suggested they just trade me for a different vehicle since they cannot seem to repair this one. I have sent emails, left messages and cannot get a response or resolution now. I am offering to continue my business with them but now I am to the point where I may go another route. I understand that it is my responsibility to take ownership of the vehicle, however, this problem was existing before I purchased the it and I should not be stuck with a vehicle that is unsafe to drive.
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February 2023 by Katelyn Brown
Drove 4 hours to buy a vehicle from them, they wouldn't move on anything price wise. {Truck, my trade in, or warranty costs.} I ended up getting the truck and started my drive home. Got an hour into my drive and the alternator went out and the only thing they said they would do was if I got the truck to them they could do the work. I ended up getting back home after stopping at a service center and picked up an extra battery to get me home. They did not do anything help with covering any of the repair costs or even covering the $100 deductible for the warranty claim. Called back multiple times to talk to someone that could help and kept getting told they weren't there and they would leave them a message to call me back. Never received a call back. Very poor service after purchase and would not recommend to anyone.
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February 2023 by Dan Cole
Super friendly staff and a great team. They will definitely take good care of you. I didn't buy the vehicle I came to see, but that has nothing to do with the dealership. It was well worth my drive out from KC.
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November 2022 by Justin Page
One of the easiest and honest dealerships I have ever worked with. No bickering back and forth over price and gave honest trade-in value. I will be a repeat customer if I ever decide to trade my truck but I doubt it because I love it! Jay was a great, honest salesman!
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November 2022 by John Mclaughlin
The sales people are rude and condescending. I spent 3 hours here waiting. I asked for a few days to consider the "deal" they offered me. I was told if I do not accept the offer RIGHT NOW they dont want to do business with me in the future. Well. I will NEVER buy a car from this dealership.
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November 2022 by Amber Yokley
I bought a 2016 Tahoe from here June 2022, October 26,2022 the transmission went out. This is the second vehicle purchased from here I had issues with the first vehicle as well. I shouldn’t have bought a second one. Lesson learned I would NEVER RECOMMEND THIS PLACE TO ANYONE!!! ??
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October 2022 by Patrick Dewey
Communication is Horrible, and asking for details on your financing is a joke. Sending numerous emails to ask about the vehicle and terms and not getting a response. I will say steer clear of this joke. I would rather drive my flintstone car than deal with this type of treatment and service. Guess they don't need to sell the car.
